You can add the UTO Worry-Free Plan, giving you more flexibility to change your order with each new booking.
* Halong Bay
* Cai Be Floating Market
* Mekong Delta Excursion
* Tour of Historic Hoi An
* Cu Chi Tunnel
* Vietnamese cuisine
* Angkor Wat Temples
* Ta Prohm
Tour Code: USVC12
Duration: 12 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from Los Angeles to Vietnam & Cambodia for NO additional charge
The following departure cities are available for an additional charge:
Additional U$500/person | San Francisco / San Jose / Seattle |
Additional U$500/person | Oklahoma City / Phoenix / Portland (OR) / Sacramento / San Antonio / San Diego / Las Vegas |
Additional U$700/person | New York / Atlanta / Charlotte / Detroit / Memphis / Miami / Orlando / Fort Lauderdale / Milwaukee / Austin / Dallas / Denver / Philadelphia / Washington D.C. / Boston / Chicago / Houston |
Land-only package without round-trip international flight ticket: minus U$200/person
2) Full transportation by private air-conditioned vehicle as tour program indicated
3) One night at a private cabin on shared cruise in Halong (Sharing English speaking guide on the cruise)
4) Hand-picked 4-star hotel accommodations with daily ABF
5) Domestic flight Hoi An - Ho Chi Minh, Train ticket Hanoi – Hue in the air-conditioned cabin(soft sleeper)
6) Sightseeing admission fees as listed on the agenda
7) All entrance fees as mentioned in the program.
8) All excursion trips and activities as tour program indicated.
9) Boat trip as mentioned.
10) Mineral water on the trip.
11) International flight from to Siem Reap to Ho Chi Minh City
12) Food as specified on the itinerary
13) Professional English speaking local tour expert
14) All tax and fuel surcharge
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) Vietnam & Cambodia Visa Fee
5) Single Supplement: USD 900
6) A Mandatory Service Charge & Tipping USD 345/pp is required and payable by Credit Card Before Departure.
ALL PRICES ARE IN USD
PAYMENT POLICY:
Full Payment is Required at the Time of Booking
Optional And Extension Programs
☆ Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together.
No Extra Deposit Payment.
Group Size【Small Group】:
☆ 2 -10 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For USA -- Asia International Round Trip) Cost Extra USD 6000/Person.
HIGHLIGHTS:
Fly to Hanoi from USA/Canada.
**depends on your departure city, you may have to depart from your departure city 1 day earlier than the itinerary departure date.
Arriving in 【Hanoi Noi Bai airport】, you will be welcomed and transferred to your hotel for check-in. The rest of the day is at your leisure to explore the city.
【One Or More stopover depends on departure city. Base on the airline"s policy, stopover of more than 6 hours, accommodation will be provided for free.】
This morning, start your Halong Bay Day Cruise with the pickup from your hotel in the morning.
Embark on the boat and set sail on Halong Bay:
08.00 – 8.30: Leave Ha Noi city for Ha Long International Cruise Port in Bai Chay town, Ha Long city. Refresh up at the lounge.
12.00 – 12.30: Embark Starlight Cruise. Enjoy welcome drink and get a brief introduction about cruise and safety guidelines. Check-in your cabin.
13.15: Have lunch while cruising in the magnificent Ha Long Bay, admiring the fascinating nature, then anchor at Titop Island area.
15.00 – 16.00: Join a guided visit to Sung Sot Cave (also called Amazing Cave), one of the biggest and the most beautiful cave in Ha Long Bay.
16.00 – 17.00: Climb to the peak of Titop Island for the panorama view of the bay. Going down and relaxing on the beach, swimming in the crystal water.
17.20: Return Starlight Cruise, enjoying the sunset while relaxing with Happy hour from now to dinner time at the bar.
18.00: Enjoy happy with various drinks on discounts. Try mini-golf on the top deck or take part in a cooking demonstration and food décor with our Chef.
19.00 – 21.00: Dinner is served. Private dinner is available on requested.
21.00 – 22.00: Time to join squid fishing with the crew, sing karaoke or just laze around or relax in your cabin.
Note: Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions. Swimming or kayaking excursions may be cancelled due to poor weather.
06.30: Welcome a new day with amazing dawn on the Legendary Gulf of Tonkin. Refresh your body & soul by a Tai-chi lesson on sundeck.
07.00 – 08.00: Catch morning view of seascapes with a cup of tea or coffee, have breakfast while charming the labyrinth of Karst.
08:00 – 9.00: Join a guided to explore hidden parts of the bay, Luon cave. You share a sampan with other tourists with a local rower or taking a kayak on your own.
09:00: Return to Starlight Cruise for shower.
09.30: Check out your room. Starlight Cruise weighs the anchor to continue to roam the picturesque route toward Bai Chay bridge for photos.
10.50: Have lunch.
11.30 – 11.45: Disembark. Cruise ends.
12.00 – 16.30: Transfer back to Ha Noi City and trip finishes at the hotel around 16.30.
Arriving at the pier, you will be picked up for the transfer back to Hanoi. Check-in hotel and enjoy rest of day at leisure.
Remarks: Please check with your Guide for the Vietnam Visa to enter Ho Chi Minh City on Day-10
After breakfast, depart to visit the One Pillar Pagoda, founded by King Ly Thai To in 1049. Close by is The Mausoleum of Ho Chi Minh and the former presidents house on stilts. Continue to picturesque West Lake and visit the sixth century Tran Quoc Buddhist Pagoda. Afternoon visit the Temple of Literature – Vietnam’s first university, functioned for an incredible 700 years and its gardens and well-preserved architecture offer a fascinating glimpse into Vietnam’s past. Next, we go to visit Hanoi Old Quarter also known as the ’36 In the water. Take a walking tour around Hoan Kiem Lake. This bustling area of narrow streets and alleys is a great place to explore the lifestyle of Hanoians. At this point, you will have some leisure time until transfer to Hanoi station for a night train to Hue.
Arrival at Hue station you will be picked up for breakfast at local restaurant and embark on half day Hue city tour with a visit to the Imperial Citadel where the Nguyen Dynasty ruled between 1802 and 1945. Then depart for Thien Mu (Celestial Lady) Pagoda overlooking the Perfume River constructed in 1601, the 21-meter tower is the centerpiece of the pagoda and represents seven reincarnations of Buddha. In the afternoon drive to Da Nang and overnight.
After breakfast transfer to Hoi An, a major port in the 17th and 18th centuries, where your tour group will take a walking tour of the Ancient Town to visit former merchants’ houses, the 400 year-old Japanese Covered Bridge, a Chinese communal hall and the colorful market. Around the town we can see a numerous Art galleries and tailor shops, here you will have the incredible opportunity to get some custom made-to-order clothes.
Today, transfer to the Da Nang airport for flight to Siem Reap, gateway to the Angkor temples.
Upon arrival, your Cambodia tour representative will meet you at Siem Reap Airport after you exit at the baggage collection, and arrange transfer for you to the hotel.
Today, you"ll understand why the architectural masterpieces of Angkor Thom and Angkor Wat, are designated as one of the "Seven Wonders of the World". This sprawling city, built by Khmer kings was once home to more than one million people at the height of the empire.
On the visit to the fortified city of Angkor Thom, visit the Elephants Terrace and Terrace of the Leper King, all adorned with dramatic bas-reliefs. Continue to the mysterious Bayon Temple, highlight of Angkor Thom, replete with beautifully preserved bas-reliefs and more than 172 giant smiling stone faces.
On to the monuments of Ta Keo, Prasat Kravan and Srah Srang before arriving at Ta Prohm, where the jungle was left untouched, as it appeared to European explorers. The high point of the day is the visit to stunning Angkor Wat, a temple dedicated to the Hindu god Vishnu. World-famous for its beauty and splendor, Angkor Wat has the longest continuous bas-relief in the world, which runs along the entire outer gallery walls, narrating stories from Hindu mythology.
On the way back to the hotel, make a short stop at Les Artisan d’Angkor, a local handicraft. Located in the center of Siem Reap town, The epicentre is the drive to revitalise Cambodian traditional culture, which was dealt a harsh blow by the Khmer Rouge and the years of instability that followed its rule.
Optional Program: Cambodian Dinner & Traditional Apsara Show: $39 per person
Treat yourself to a memorable night in Siem Reap with dinner accompanied by a classical dance performance. To pursue the spirit of your visit to the temples we are happy to introduce you to another example of our rich cultural heritage: Traditional Dancing. The honored tradition of traditional Khmer dance stretches back over a thousand years to the Age of Angkor when it was popular with Kings and common folk alike.
This morning, take a short flight to dynamic Ho Chi Minh City. Upon arrival, our guide will pick you up and drive to Cu Chi Tunnels. The network of over 250km of tunnels became legendary when they played a vital role in the War. Explore the maze of tunnels. Various mantraps and the remains of an American tank are on display. You’ll see numerous bomb craters made by 500 pound bombs dropped by B52s during the great war. After-wards, enjoy tea, cassava (guerrilla’s food during the war). For those interested, there’s an opportunity to fire off rounds from an AK47 or MK16 at the nearby rifle range.
Drive to Cai Be in the Mekong Delta. Embark on a boat cruise to local workshops to see process of making rice paper, coconut products, pop-rice... Enjoy some sweets with a cup of hot tea. Then, the rowing boat will take you deeper into the countryside on smaller canals to enjoy the peaceful time. On the way, we can make stop to see how locals wave the dried water-hyacinth to make many products: baskets, bags, hats, wallets, shoes... Come to visit the local garden, we will enjoy some cups of tea when listening to the traditional music. The cruise will back to Cai Be pier where you’ll be picked up for the drive back to Ho Chi Minh City.
Optional Program: : The River Cruise offers the ultimate romantic night out in Ho Chi Minh City $69 per person
An evening sailing down the Saigon River with a backdrop of the twinkling city skyline floating past. Cruise on Saigon River and enjoy a delicious selection of local dishes as you take in the ambience of this charming city.
Breakfast at hotel, free with your own leisure time until transfer to the airport for your flight home.
Note: *Depending on the air availability, we might take the flight back to USA/Canada which departure in the early morning (00:00am-03: 00 am) on the next day and today a full day on our own to explore the city, and transfer to the airport in the evening. Hotel checks out before noon. 【Late check-outs are available for purchase if you wish to relax and enjoy your hotel room.】
Stay Like A Local Extensions:
1) Return Flight Extension-3 DAYS (Pick up and drop off service not included)
Price: USD$1299
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS(Pick up and drop off service not included)
Price: USD$1399
Included:
*Air Ticket change fee & fare difference from the original itinerary
4-Star Hotels:
☆ Hanoi 2 Night – Sunway Hotel Hanoi or Flower Garden Hotel Hanoi or similar
☆ Halong Bay Cruise 1 Night – Syrena Cruise (Deluxe) or similar
☆ Da Nang 2 Nights – Belle Maison Parosand Danang Hotel or Vanda Hotel Danang or similar
☆ Siem Reap 2 Nights – Regency Angkor Hotel or similar
☆ Ho Chi Minh City 2 Nights – Cochin Zen Hotel or Bay Hotel Ho Chi Minh or Northern Saigon Hotel or similar
International Air:
(*UTOvacation reserve the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Singapore Airlines:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 2 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
VIETNAM REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s Vietnam E-visa Service Option (Multiple entry, 30 days stay): U$110/person
Depending on the air scheduling and availability, you may re-enter Vietnam for your flight back to USA/Canada.
Cambodia REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s Cambodia E-visa Service Option (Single entry, 30 days stay): U$95/person
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Call 1-855-526-1286 or email [email protected] for any inquiries about travel visas.
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Vietnam is a Southeast Asian country on the South China Sea known for its beaches, rivers, Buddhist pagodas and bustling cities. Hanoi, the capital, pays homage to the nation’s iconic Communist-era leader, Ho Chi Minh, via a huge marble mausoleum. Ho Chi Minh City (formerly Saigon) has French colonial landmarks, plus Vietnamese War history museums and the Cu Chi tunnels, used by Viet Cong soldiers
Cambodia is a Southeast Asian nation whose landscape spans
low-lying plains, the Mekong Delta, mountains and Gulf of Thailand coastline.
Phnom Penh, its capital, is home to the art deco Central Market, glittering
Royal Palace and the National Museum's historical and archaeological exhibits.
In the country's northwest are the ruins of Angkor Wat, a massive stone temple
complex built during the Khmer Empire.
Packing List For Vietnam/Cambodia:
- Passport – Ensure your passport is valid
for at least 6 months and has plenty of blank pages. Also get a passport cover – they’re cheap, and will protect your
passport from damage plus provide a handy place to stash tickets etc whilst in
transit.
- Travel Insurance – Make sure you have travel insurance that covers your full range of activities e.g.
scuba diving (World Nomads backpacker travel insurance is
recommended by Lonely Planet amongst others and can be bought immediately
online)
- Do I Need A Visa
For Vietnam/Cambodia? – USA and Canada nationalities need a visa
for Vietnam – Canadian passport holder / Single entry valid for up to 1
Month; USA and Canada nationalities need a the Arrival Visa for
Cambodia, please refer to the visa information site for more details.
Must-Have Items to Carry - Whether you purchase them
locally or bring them from home, you'll certainly want each of these essentials
with you:
- Sunscreen: Prices for sunscreen often
reflect the fact that locals rarely use it.
- Sunglasses: Sunglasses often get abused, so consider buying a cheap pair
locally.
- Mosquito Repellent: Dengue fever is a serious problem throughout Thailand. The best
defense is to protect yourself from bites. Mosquito coils can be purchased
everywhere; burn them while sitting on your porch or balcony.
- Toilet Paper: You'll find it on tables
in restaurants but not always in the bathrooms!
- Hand Sanitizer: Soap isn't a guarantee,
even in nice restaurants. You'll certainly want some after your first squat toilet experience.
- If you have a 3 program plug you will need
to bring an adapter to change to 2 prongs (flat and round). Make sure your
electronics can take 220 volts .
Important Information:
- Credit cards: Visa card/Master card are very common. They
are accepted in major hotels, shops, banks & elsewhere.
- Currency: You can withdraw cash from ATM machines.
ATM's are widely used in all cities.
The U.S. dollar
is accepted everywhere . The exchange rate: 1 USD ~ 21,000.00 VND (Vietnamese
dong), 1 USD ~ 4000 Riel (Cambodian currency). In Cambodia, US dollars is
widely used , you don’t need to exchange USD to Riel. In Vietnam, you should
exchange US dollars to Vietnamese dong at the banks for more propitious payment
at local shops, local restaurants
- Weather:
* The weather in Vietnam can be split by region. In
Hanoi & the north, May to October is hot and humid with high rainfall;
November to April is cooler and dry. In the far north, December & January
can be particularly cold. Central Vietnam experiences hot, dry weather between
January & August when temperatures can hit the mid-30°C’s; whilst high
levels of rainfall can occur in September, October & November. Southern
Vietnam is generally dry and hot from November to April, and warm and wet
between May & October, with the highest rainfall in June, July &
August.
* The dry season in Cambodia runs from October to April, and the wet season from May until
September, with the heaviest rainfall generally in August & September.
Average temperatures range from 24°C in the cooler months of October, November
& December to 35°C at the hottest time of the year from March until June.
- Clothing: Appropriate attire when visiting
temples/pagodas in Vietnam & Cambodia is long pants (covering the knee) and
Shirt or blouse covering your shoulder. Skirts, small shorts, tank tops, and
other items of revealing clothing are not allowed within temple grounds (Angkor
Temples). Visitors can and are frequently turned away from temples when wearing
revealing clothing.
- Medical services: Services is available 24/24 hours.
Vaccination is not required. Bring some insect repellent as you are traveling in
a tropical area and bring medicine for your stomach in case food doesn’t agree
or to treat diarrhea.
- Internet: Widely available in hotels, restaurants/café
shops and be free of charge for WIFI or cable.
- Shopping: Vietnam is a shopper’s paradise. Wood products are better purchased in the south, ceramics in the north. Silk in Vietnam is of some of the highest quality in the world.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.
Step 4. Make your payment online :A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerapproximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information onthe Booking Form with an authentic signature and date on the bottom of thesecond page. It is the passenger"s responsibility to ensure documentationaccuracy and travel documents validity. You will be liable for the full losscaused by incorrect information. By the time you full-fill the bookingform, you have agreed to receive correspondence from UTOvacation which mightinclude newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Formtogether to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred. * In addition, some productsmay require a second deposit before final payment. Please carefully review yourproduct pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerone month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is requiredto secure the space. We accept cash, cheque, money order, debit card, creditcard, email transfer, TD transfer. A full payment is required when booking ifthe package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travelvisa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, thesupporting documents will be provided from UTOvacation One Month prior to thetrip departure date. Supporting documents requested early are subject to a $50administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policyin full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departuredate. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written formby email or fax including your reservation number, full name anddate of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be issued once travel hasbegun.
Cancellation terms will be applied based on the date that the writtencancellation is received and based on the following dates prior todeparture.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/orafter the tour has commenced (Including denied and/or rejected by ImmigrationDepartment or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarilyforego meals, cruise, tours and/or accommodations. A surcharge may apply shouldthere be any additional fees occurred from services refused by the passengers.i.e. Since air ticket, cruise ticket, transportation, accommodation, and mealshave to be arranged in advance during high season (i.e.Holidays, SpecialEvents, and other important activities and conventions), no departure datechanged is allowed. No refund will be available on departure date change and/orbooking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,natural disasters, fire, weather, governmental and local authority"s order,political change, strikes, war, riots, quarantine, custom regulations, damagesor inquiry caused by accident is beyond the responsibility of UTOvacation andtherefore, you agree to hold UTOvacation harmless and non-liable for anyrefunds or compensation outside of the previously defined refund structure.Furthermore, should the traveller violate any local/provincial or national lawsduring their travels, UTOvacation is not responsible or liable. By this signingthe agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at thattime.
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which haveoccurred after the date of booking. Should an outright travel ban beimplemented by the departing or destination country/city, a full travel creditwill be offered. Refunds will not be granted for pre-existing situationsat the destination country at the time of the booking. Please note, shouldUTOvacation incur any unexpected costs from its suppliers, these costs would besubtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with TravelVisa’s which have already been issued or any services that have already beendelivered.
All reschedule tours are consider non-refundable; regular cancellation policydoes not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the impositionof a surcharge on fuel by the carrier or an increase in the exchange rate,insofar as the exchange rate applicable before the date on which the servicesare provided has increased by more than 5% since the date on which the contractwas entered into; and/or if the increase, without taking into account anyincrease in the provincial sales tax or USA Canada"s goods and services tax,raising taxes, royalties or reauthorized charges by a competent publicauthority, is equal to or greater than 7% of the price of services, you maychoose between a full and immediate reimbursement of the services or theprovision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemednecessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if itfeels it is in the best interest of its passengers especially in cases thatinvolve the health and safety. This may include minor adjustments like thetiming of a scheduled tour attraction visit to a complete datemodification.
UTOvacation will do its best to notify you of any such changes before yourdeparture (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill itstour obligations. However, UTOvacation is not liable for scenarios which impactroom availability, tour execution, separate fees or other elements of the tourthat is enforced by third party entities such as local and federal authorities.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control theseating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruiseline group department or randomly selected by the computer system. Therefore,UTO vacation cannot help the customers to change, reserve, pre-assignseats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for anypreferred seat upgrade on aircraft (except for business or first classseats). Some cruise packages allow the selection of cabins at the time ofbooking for an upgraded price; please refer to the product page fordetails.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,will incur a $299 per person charge plus any additional supplier fees. Thisincludes name changes and removal of any services such as optional tours andtransfers.
*Please note that name changes to airline or cruise line reservations aresubject to full cancellation or re-booking. See Airline Name Changes sectionfor specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and isnot covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates atthe time of amendment and must be paid directly by the passenger to the serviceprovider. UTOvacation will make its best effort to minimize these costs,however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insuranceat the time of booking. UTOvacation does not directly offer Travel Insurance.The Travel Insurance recommended by UTOvacation are facilitated and owned by thirdparty operators. Any Travel Insurance purchased by the passenger is governed bythe third party and UTOvacation is not liable or responsible for saidinsurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,size, and number. The best way to find out the rules and regulations is to govisit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer toyour specific tour product page’s terms & conditions for specific baggageallowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or changewill be undertaken by passengers themselves. The missed itineraries will not bere-arranged. During the tour or cruise, it will be considered as surrenderingapplication automatically if you do not attend the pre-arranged tour or checkin the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacationreserves the right to abandon any clients if such clients violate the law ordamage the interest of tour groups If a travel visa is denied for any reasonneither it is applied through UTOvacation Visa Service Center or applied on yourown, the tour cancellation policy applies when cancellation of the tour isrequested. UTOvacation holds no responsibilities for any denied Travel Visaapplication.
If a child, 18 years old or younger, is travelling abroad with only oneparent/guardian, children MUST carry a notarized consent letter signed bynon-accompanying parent/guardian. If a child, 18 years old or younger istravelling alone, children MUST carry a notarized consent letter signed by bothparents/guardian. Such a consent letter may be requested by immigrationauthorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presentingsuch document may result in the rejection of boarding aircraft or vessel forthe children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flightarrangement if the customer fails to pay the compulsory tipping for the entiretrip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tourguides and bus drivers of the designated tours, to ensure our customers receivethe best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduledport of calls and the schedule at any time and for any reason whatsoeverwithout prior notice due to the navigation authority and water conditions. Anyadditional expenses cause by the trip interruption should be paid by thecustomers, which includes but not limited to meals, transportation, hotelaccommodations, personal expense, and lost baggage. UTOvacation shall not beliable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable Chinadiscounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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