4. A Mandatory Service Charge & Tipping U$180/person is required and payable by Credit Card Before Departure.
5. Single supplement fee: U$599 (*Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with a travel partner(s) on the tour, such fee is waived.)
6. Baggage is not included in this tour fare. Passengers are responsible for paying the fees associated with baggage cost if there is any to the airline directly prior to departure.
ALL PRICES ARE IN USD
Deposit: U$600/person at the time of booking
Final Payment: 180 days prior to the trip departure
☆ 10 - 40 people in each group
FLIGHT UPGRADE** TO BUSINESS CLASS (BEFORE FINAL PAYMENT):
☆ Business Class Flight Upgrade (only available for the International round-trip flight between North America and destination): Please contact us for pricing and availability
**Since the seats are limited, we recommend you to choose upgrades at the time of booking.
View full itinerary
Depart for Croatia
Board the international flight and fly to Croatia.
Upon arrival, meet & greet and transfer to your hotel (transfer is not included if you booked the land only package).
Zagreb - Split
Hit the road in the morning to Split (250mi/400km), the second largest city in Croatia with a long history dating back some 2300 years ago to the Greek period. Roman emperor Diocletian had his retirement home built in Split right by the ocean from 295 to 305 AD which is the renowned Diocletian’s Palace occupying about half of the old town. This massive and fortress-like structure was selected as a World Cultural Heritage Site by UNESCO in 1979 and today it is the most complete relic of a Roman palace in the whole world. Ramble on the scenic RIVA, a coastal promenade packed with palm trees, cafes, eateries and historical buildings to feel the romantic and lively atmosphere. Walk to the Saint Domnius Cathedral, a Catholic church rendered from an imperial mausoleum designed for Emperor Diocletian in the first place. Before going to your hotel in Split, don"t forget to rub the left foot toe of Gregory of Nin for good luck.
Overnight in Split.
Split - Hvar - Split
Today is free for you to explore the city by yourself or you may join us for an enchanting boat trip to Hvar Island, the so-called “Island of lavender".
Optional Tour: Journey to Hvar Island by boat at U$129/person with lunch
Start off the day by riding on a boat for about two hours to the beautiful Hvar Island which is covered by pine forests, vineyards, olive groves, fruit orchards and lavender fields. Nick-named as "the sunniest spot in Europe”, Hvar is proud to be a noted summer resort for sunbathing and snorkeling. Fishing, ship building and winemaking made Hvar town an important trading port in the history under Greek colonization, Eastern Roman Empire and Republic of Venice. Today you are guided to appreciate the 13th-century City Wall and Renaissance-era Hvar Cathedral. Spanish Fortress is on the hilltop where you will enjoy the bird’s eye view of the old Hvar town against the azure Adriatic Sea. Lunch will be a special treat in the old town.
Overnight in Split.
Split - Dubrovnik
After breakfast, head to Dubrovnik (145mi/230km) which is an enclave often labeled as the “Pearl of Adriatic Sea". Because of the geographical and strategic importance, Dubrovnik always served as a key military fortification in history and in 1979, the historical section of the city was recognized as a UNESCO World Cultural Heritage Site. Founded in the 7th century AD, Dubrovnik boasts many remarkable ancient buildings, especially the city wall with towers running about 6400ft/1940m around the city. Saunter on Stradun, the main pedestrian street through the old town replete with shops and restaurants which connects Pile Gate and Luza Square. Admire the Clock Tower which is the 102ft/31m tall city landmark from the 15th century at Luza Square. Take pictures in front of Large Onofrio’s Fountain, Rector’s Palace, Orlando’s Column, Sponza Palace, Dominican Monastery and Franciscan Monastery for some cherished moments.
Overnight in Dubrovnik.
Dubrovnik - Kotor - Budva - Dubrovnik
Today is free on your own to enjoy the city or you may wish to join our optional excursion to Montenegro and explore Kotor and Budva with lunch.
Optional Tour: Journey to Kotor and Budva of Montenegro at U$129/person with lunch
Depart for Kotor (56mi/90km) in the morning and on the way there; enjoy the captivating scenery along the Dalmatian coastline. Located almost at the end of the Bay of Kotor, this small fortified town was once occupied and controlled by Venice City-state, Roman Empire and Ottoman Empire and now it is listed as one of the UNESCO World Heritage Sites as it is the best preserved medieval city along the Adriatic Sea. Take a boat and touch down on Our Lady of Rocks Islet to visit the church and learn the legendary story of this artificial island. Continue to visit Saint Tryphon Cathedral, the tallest building in Perast, housing a rich collection of artifacts. Afterwards, explore the city hall, old squares and winding streets in the ancient town. Next, drive to the neighboring Budva renowned for its medieval walls, sandy beaches and diverse nightlife. Take a picture with Budva Dancer Statue near the famed Mogren Beach before moving toward the 17th-century St Ivan Church which is the city landmark. Wrap up the day with a call on the Church of Santa Maria in Punta built right on water. Believed to be the oldest religious construction in town, this pre-Romanic church is also housing the oldest school of Budva.
Overnight in Dubrovnik.
Dubrovnik - Zadar
Today, you are on your way up north along the coastline to Zadar (250mi/400km), a secluded and captivating town known for its history under Romans and Venetians. Upon arrival, gather at the Land Gate which is one of the old city gates and admire the flying Lion sculpture well preserved from ancient time symbolizing the Venetian rule in the history. Behind the gate is the Five Wells Square where you see there are five wells lined up in a row used as water storage for the locals in the past. Continue on to walk through the Sea Gate, much smaller than the Land Gate, and reach Church of St Donatus proclaimed to be the only round construction in Byzantium style in town. Come to the 12th-century Cathedral of St Anastasia with lavishly decorated façade and climb to the top of the Bell Tower for a panoramic view of the entire town.
Your last stop is the Sea Organ and the Greeting to the sun both located at the waterfront. With the help of the water waves, the 35 tubes underneath the marble steps could amazingly compose melodies just like musical instruments as sea organ. The Greeting to the sun is a round monument built on the ground consisting of a huge solar panel for absorbing energy. A daily light show here using such energy often attracts local residents as well as tourists to come and enjoy the musical sound, colorful lights and ocean breeze from the Adriatic Sea at the night time.
Overnight in Zadar.
Zadar - Zagreb
Set off the day by driving back to the capital city (170mi/270km). Explore the city center of Zagreb, Ban Jelacic Square where 18th- and 19th-century Austro-Hungarian architectures showcase the old time glory. In the center of the Square stands the statue of the national hero Josip Jelacic. Learn the legendary history about the Bloody Bridge and the Stone Gate before stopping at the 13-century St Mark’s Church in the Upper Town with a tiled roof consisting of two coats of arms. Not far from St Mark’s Church is the Gothic, two-spired Zagreb Cathedral, the second tallest building in the country. Climb to the top of the Lotrscak Tower and take in the panoramic view of the city.
Overnight in Zagreb
Zagreb - Plitvice - Zagreb
Today is free for you to explore the city by yourself or you may join us for an unforgettable journey to the world famous Plitvice Lake National Park.
Optional Tour: Journey to the Plitvice Lake National Park at U$129/person with lunch
After breakfast in the hotel, you will jump on the bus for a scenic ride (110mi/180km) to Plitvice, a breathtaking place that no one wants to miss out. Inscribed on the UNESCO list, the Plitvice Lake National Park is noted for a chain of 16 terraced lakes connected by striking waterfalls following the water flow. You are welcome to join us for a walk on hiking trails and walkways along cataracts, over the tufa dams or across the creeks to submerge into the distinctive colors of the lakes, magnificent landscapes of limestone mountains and spectacular sceneries of the dense forest. Hop on a sightseeing boat and enjoy the unique steep cliffs, photogenic cascades, emerald lakes and overall panoramic natural spectacle. Lunch will be served in Balkan style at a local restaurant.
Overnight in Zagreb.
Departure from Croatia
After breakfast, transfer to the airport and board the
flight back to your home (transfer is not included if you booked the land only package).
*Please note: Depending on the air scheduling and availability,
your flight back to USA/Canada may depart in very early morning the next day (00:00
For your final day, you may explore the city on your own and
transfer to the airport in the evening. Hotel check-out is before noontime.
(Late check-out may be available for a fee subject to the hotel policy).
☆Day 4: Journey to Hvar Island by boat with lunch at U$129/person
☆Day 6: Journey to Kotor and Budva of Montenegro with lunch at U$129/person
☆Day 9: Journey to the Plitvice Lake National Park with lunch at U$129/person
☆ Silver Flight Package: If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets: U$299/person.
☆ Gold Flight Package: If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets: U$499/person.
☆If you choose all of Day 4, Day 6 and Day 9 optional programs, you can save U$30/person
Stay Like A Local-Extensions:
1) Return Flight Extension-3 DAYS （Drop Off Service Not included)
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS （Drop Off Service Not included)
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
4) Return Flight Extension: 6-30 DAYS （Drop Off Service Not included) (Depart from other European Cities)
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
*Return flight from Milan / Venice / Rome / London / Dublin / Barcelona / Madrid / Lisbon / Amsterdam / Brussels / Zurich / Berlin / Munich / Frankfurt / Prague / Vienna / Budapest
Hotels & Flights
HAND-PICKED 4-STAR HOTEL ACCOMMODATIONS:
☆ Split: Hotel Mondo or similar
☆ Dubrovnik: Hotel Porto or similar
☆ Zadar: Hotel Kolovare or similar
☆ Zagreb: Hotel Aristos or similar
INTERNATIONAL AIR:(UTOvacation reserves the right to confirm the airlines below)
☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air Canada ☆ Lufthansa Airlines ☆ Jet Airways ☆ Lot Polish Airlines ☆Tap Air Portugal ☆ Austrian Airlines ☆ KLM Airlines ☆Alitalia ☆Air France ☆French Bee Airline ☆Virgin Atlantic ☆Vueling Airlines ☆Air Caraibes ☆Level Airline ☆Norwegian Air Shuttle ☆Iberia ☆Air Italy ☆Aeroflot ☆Aer Lingus ☆Finnair ☆Swiss International Air Lines ☆Scandinavian Airlines ☆Brussels Airlines ☆British Airways ☆Turkish Airlines ☆Ukraine Intl Airlines ☆Royal Air Maroc ☆Etihad Airways ☆Egyptair ☆Italia Trasporto Aereo ☆Qatar Airways ☆Royal Jordanian ☆Emirates Airline ☆Kuwait Airways
THIS TRIP DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Schengen Visa(multiple entries) is recommended for non-US or non-Canada passport holders: Montenegro is not included in the Schengen Agreement. Amultiple-entry visa is required for those travelers who book the optional program in Montenegro in order to return to Schengen countries.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Before You Go
Croatia, officially the Republic of Croatia, is a country at the crossroads of Central and Southeast Europe. It shares a coastline along the Adriatic Sea, and borders Slovenia to the northwest, Hungary to the northeast, Serbia to the east, Bosnia and Herzegovina and Montenegro to the southeast, and shares a maritime border with Italy to the west and southwest. Croatia's capital and largest city, Zagreb, forms one of the country's primary subdivisions, with twenty counties. The country spans an area of 56,594 square kilometres (21,851 square miles), with a population of nearly 3.9 million.
Slovenia, officially the Republic of Slovenia, is a country
in Central Europe. It is bordered by Italy to the west, Austria to the north,
Hungary to the northeast, Croatia to the southeast, and the Adriatic Sea to the
southwest. Slovenia is mostly mountainous and forested, covers 20,271 square
kilometres (7,827 sq mi), and has a population of 2.1 million (2,108,708 people).
Slovenes constitute over 80% of the country's population. Slovene, a South Slavic language, is the
official language. Slovenia has a predominantly continental climate, with the
exception of the Slovene Littoral and the Julian Alps. A sub-mediterranean
climate reaches to the northern extensions of the Dinaric Alps that traverse
the country in a northwest–southeast direction. The Julian Alps in the
northwest have an alpine climate. Continental climate is more pronounced
towards the northeastern Pannonian Plain. The capital and largest
city—Ljubljana—is nearly the centre of the country.
Zagreb, Croatia’s northwestern capital, is distinguished by its 18th- and 19th-century Austro-Hungarian architecture. At its center, Upper Town is the site of the Gothic, twin-spired Zagreb Cathedral and 13th-century St. Mark’s Church, with a colorfully tiled roof. Zagreb is the most important transport hub in Croatia where Central Europe, the Mediterranean and Southeast Europe meet, making the Zagreb area the centre of the road, rail and air networks of Croatia. It is a city known for its diverse economy, high quality of living, museums, sporting, and entertainment events.
Ljubljana is Slovenia's capital and largest city. It's known for its university population and green spaces, including expansive Tivoli Park. The curving Ljubljanica River, lined in outdoor cafes, divides the city's old town from its commercial hub. Ljubljana has many museums, including the National Museum of Slovenia, displaying historic exhibitions, and the Museum of Modern Art, home to 20th-century Slovene paintings and sculptures.
Šibenik is a city on the Adriatic coast of Croatia. It’s known as a gateway to the Kornati Islands. The 15th-century stone Cathedral of St. James is decorated with 71 sculpted faces. Nearby, the Šibenik City Museum, in the 14th-century Prince’s Palace, has exhibits ranging from prehistory to the present. The white stone St. Michael’s Fortress has an open-air theater, with views of Šibenik Bay and neighboring islands.
Dubrovnik is a city in southern Croatia fronting the Adriatic Sea. It's known for its distinctive Old Town, encircled with massive stone walls completed in the 16th century. Its well-preserved buildings range from baroque St. Blaise Church to Renaissance Sponza Palace and Gothic Rector’s Palace, now a history museum. Paved with limestone, the pedestrianized Stradun (or Placa) is lined with shops and restaurants
The best time to visit
There’s really no bad time to visit Croatia and Slovenia, as the weather is generally pleasant year-round.
A visa is not required for this destination for a stay of up to 90 days in any 180 day period. Please keep in mind that while a visa is not required, you must: Hold a passport valid for at least six months beyond your date of country exit and with one blank visa page.
In Croatia, as the official currency of Croatia, Croatian Kuna (HRK) is the best currency to use whilst in the country. Euros is unofficially used in some situations, making it the best foreign currency to carry with you if you don't have Croatian Kunas on you. Major credit and debit cards are accepted in most banks and hotels. There are plenty of ATMs that accept standard international credit and debit cards. Pounds sterling, US dollars and euros are easily exchanged for local currency. In Slovenia, the currency of Slovenia is the Euro.
What to pack and what to wear for a trip
⦁Prepare personal hygiene products such as toothbrush, toothpaste and slippers (not available in European hotels). Other essential items: shampoo, bath gel, sunglasses, sunscreen, umbrella, camera/video camera, menthol (mosquito bites), band-aids, etc
⦁In Europe, medicine must be bought by doctor's prescription, and the medical treatment cost is expensive, so it is recommended that you take regular medicine. Such as: motion sickness medicine, instant relief pills, insulin, berberine, etc.; If it is necessary to carry certain medicines due to one's own illness, please ask the doctor to issue a prescription, and prepare the foreign language instructions and purchase invoices of the medicines.
Please choose 220V voltage electrical appliances, most European countries use cylindrical two-end plug, please buy a universal switch plug at home.
Terms and Condition
Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment.
Step 1. Visit UTOvacation website at www.utovacation.com, register or login to your account.
Step 2. Choose your desired departure date and departure city.
Step 3. Enter the travellers’ information according to the passport. Please identify and provide the contact information for the main traveller. All communication from UTOvacation will be sent to the main traveller only.
Step 4. Make a deposit to complete the reservation. A non-refundable, non-transferable deposit of U$600/person is required to secure the space. A full payment is required when the booking is created within the final payment period (180 days before the departure date).
Step 5. Booking is confirmed.
By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future. Email/Fax your current and valid Passport Copy with the Booking Form together to firstname.lastname@example.org/416-251-7778
Step 2. Finalize the booking.
Make the deposit. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
Step 3. Booking is confirmed.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or final payment is required 180 days prior to the tour departure date. For all packages, all essential travel documents, which include but are not limited to a Valid Passport Copy, should be submitted by this date. Additionally, for land-only packages, any flight information should also be provided by the final payment due date.
Final Trip Confirmation
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact traveller approximately one month before departure.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god. All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing. Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. All reservations, except where specified:
Number of Days Prior to Departure
Cancellation Penalty (Per Person)
180 days or above
$600 as penalty
90 - 179 days
$600 + 30% of tour fare as penalty
30 - 89 days
$600 + 50% of tour fare as penalty
0 - 29 days
100% of the tour fare as the penalty
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
All upgrade packages are non-refundable including gold/silver flight package, hotel, cruise cabin, meal package and etc.
Optional programs and trip extensions The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
Travel Visa The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here
Visa Application Form (Complete with signature and date)
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes. Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby We don"t take any infants or babies under 2 years old for any of our tours.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension. Travel Credits may be used on any UTOvacation product except for Cruise packages, Travel visa, Flight ticket/First-class flight fare upgrades or Gratuities.
Travel Credits are not redeemable for cash
Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
Travel Credits may be used for more than one tour or destination
Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. *Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations. Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. There are no refunds for unused services.
There is a need to pay deposit for any of the optional programs and extensions. Please note there is a possibility that the seats are all gone once you wish to attend such activity onsite or price might change due to the inflation, so we ask you to sign up early. For any early bird or discounted rate for the side trips special promotion, a non-refundable deposit or full fare might be required as per the terms and conditions.
Travel Insurance UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Gratuities for tour director/local guide or driver are not included in the package price and if you are happy with their outstanding services, we recommend a tipping guideline: $15 per person per day for the guide and $ 5 per person per day for the driver. If you find the service is exceptional, feel free to tip additionally. Please keep in mind that the amount of appreciation is always at your discretion except for some itineraries and we thank you for your generosity and kindness. Should you wish to settle your tipping money before the trip by using credit card, you may do so in your account.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Visa Application Fee
Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
A Mandatory Service Charge & Tipping U$180/person is required and payable by Credit Card Before Departure.
Single supplement fee of U$599
Any items not listed in the itinerary
Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application. If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, If less than 10, there will be a FIT surcharge of up to 50% extra on top of the price per person. UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Important Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions. Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Dispute Penalty Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.
If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks: 1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date. 2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at email@example.com for assistance. 3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location..
Special Notes for Middle Eastern packages： Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition. 1.It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period. 2.Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels, clubs and restaurants, never in public open areas. 3.Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports. 4.Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy. 5.Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset. 6.Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel. 7.Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.
UTO Worry-Free Plan
1. By making an initial deposit in a timely manner, you will secure a vacation spot and avoid any future package/service price increase. Within the first 15 days after you put down the deposit, you may cancel at any time without a question asked and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
2. After 15 days of your deposit payment, you may still cancel your trip for any reason up to 150/180 days prior to your departure date and your deposit (non-refundable) will be converted to UTO future travel credit in full amount for 24 months. (If you cancel within 150/180 days before tour departure date, your deposit will be lost plus penalty as per terms and conditions.)
3. No administration fee is charged for name change / tour change / minor correction one time up to 150/180 days prior to your departure date (except for any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line)
4. There is an administration fee of $100-$299/person for any name change/tour change plus any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line, hotel, ground operator if you wish to make such change within 150/180 days before the tour starts.
5. If there are any force majeure events happening beyond the control of UTOvacation (Global pandemics, natural disasters, acts of terrorism, wars, strikes or travel restrictions etc.), your payment less any expenses already occurred will be converted to UTO future travel credit for 24 months.
6. If full payment is not received on the due date as per terms and conditions on our end, we will offer guests an extra 24 hours’ period before cancelling the reservation and imposing any penalties after the deadline time.
- UTO Worry-Free Plan is complimentary for new bookings only and cannot be combined with any other similar promotions. The existing reservations are not applicable for the plan.
- Only itinerates with such icon UTO WorryFreePlan are applicable for UTO Worry-Free Plan.
- By purchasing UTO Worry-Free Plan, you understand that this program is non-refundable and non-transferable. Payments made by the customer will first be applied to UTO Worry-Free Plan and then to the remainder of the tour package.
- Value: reg $199-$999/person
In addition to the clauses above, extra benefits include the followings:
7. You are able to enjoy an extra 15 days period on top of the regular 15 days (total of 30 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
8. If you sign up for any optional features, we guarantee you the early bird price even after the promotion is over (up to 150/180 days prior to departure date).
9. A complimentary $50/person credit will be deposited in your UTO Cash Back Program account for your next vacation journey.
10. Under the same category/type/price point/season, your hotel room or cruise cabin will be first assigned in your group for the selection of floor, location or view.
In addition to the clauses above, extra benefits include the followings:
11. You are able to enjoy an extra 30 days period on top of the regular 15 days (total of 45 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
12. A complimentary $50/person cash rebate will be granted if you have purchased travel insurance from John Hancock or Manulife through our website.Remarks: Claim travel insurance cash rebate any time after your tour is finished with your full name and policy number at 1(855) 526-1286.
13. Able to extend our promotions for an extra 2 days (48 hours) after the campaigns are over. You may sit back and reserve discounted deals for your friend
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.