Tour Code: USVC12
Duration: 12 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from Los Angeles to Vietnam & Cambodia for NO additional charge
The following departure cities are available for an additional charge:
Additional U$500/person | San Francisco / San Jose / Seattle |
Additional U$500/person | Oklahoma City / Phoenix / Portland (OR) / Sacramento / San Antonio / San Diego / Las Vegas |
Additional U$700/person | New York / Atlanta / Charlotte / Detroit / Memphis / Miami / Orlando / Fort Lauderdale / Milwaukee / Austin / Dallas / Denver / Philadelphia / Washington D.C. / Boston / Chicago / Houston |
Land-only package without round-trip international flight ticket: minus U$200/person
2)Full transportation by private air-conditioned vehicle as tour program indicated
3)One night at a private cabin on shared cruise in Halong (Sharing English speaking guide on the cruise)
4)Hand-picked 4-star hotel accommodations with daily ABF
5)Domestic flight Hoi An - Ho Chi Minh, Train ticket Hanoi – Hue in the air-conditioned cabin(soft sleeper)
6)Sightseeing admission fees as listed on the agenda
7)All entrance fees as mentioned in the program.
8)All excursion trips and activities as tour program indicated.
9)Boat trip as mentioned.
10)Mineral water on the trip.
11)International flight from Ho Chi Minh City to Siam REAP.
12) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
13) Professional English speaking local tour expert
14) All tax and fuel surcharge
15) A Mandatory Service Charge & Tipping USD 345/pp is required and payable by Credit Card Before Departure.
16) UTOvacation’s Travel Assurance Program ( Free Reschedule before 150 days prior to trip departure and before air tickets are issued )
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) Vietnam & Cambodia Visa Fee
5) Single Supplement: USD 900
ALL PRICES ARE IN USD
DEPOSIT POLICY:
1) Initial deposit: USD$600.00/pp at the time of booking. 2nd deposit of USD$600.00/pp after 2 weeks of booking.
(The USD$1200.00 deposit count towards the final payment)
2) Final Payment: 180 days prior to the trip departure.
Optional And Extension Programs
☆ Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together.
No Extra Deposit Payment.
Group Size【Small Group】:
☆ 2 -10 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For USA -- Asia International Round Trip) Cost Extra USD 5000/Person.
HIGHLIGHTS:
Fly to Hanoi from USA/Canada.
**depends on your departure city, you may have to depart from your departure city 1 day earlier than the itinerary departure date.
Arriving in 【Hanoi Noi Bai airport】, you will be welcomed and transferred to your hotel for check-in. The rest of the day is at your leisure to explore the city.
【One Or More stopover depends on departure city. Base on the airline"s policy, stopover of more than 6 hours, accommodation will be provided for free.】
Start your Halong Bay Day Cruise with the pickup from your hotel in the morning. Embark on the boat and set sail on【Halong Bay】, a fresh seafood lunch (vegetable menu available) is served while the boat is gliding out. Get ready for taking in the spectacular scenery, enjoy swimming or kayak. Attend our 【chefs’cooking demonstration】 and try your skills in the art of traditional Vietnamese cuisine (spring roll).Dinner is served in the restaurant. You can enjoy the charm of Bai Tu Long Bay at night, and enjoy evening activities or relax at the leisure.
Morning you are invited to practice 【Tai Chi】. Visit 【Vung Vieng fishing village】 - the famous fishing farm by bamboo boat and discover the life of local people living on the surface of Halong Bay. Arriving at the pier, you will be picked up for the transfer back to Hanoi. Rest of the day at leisure.
After breakfast, depart to visit the 【One Pillar Pagoda】, founded by King Ly Thai To in 1049. Close by is 【The Mausoleum of Ho Chi Minh】 and 【the former presidents house 】 on stilts. Continue to picturesque 【West Lake】 and visit the sixth century【Tran Quoc Buddhist Pagoda】. Afternoon visit the【Temple of Literature】 – Vietnam’s first university, functioned for an incredible 700 years and its gardens and well-preserved architecture offer a fascinating glimpse into Vietnam’s past. Next, we go to visit 【Hanoi Old Quarter】 also known as the ’36 In the water. Take a walking tour around 【Hoan Kiem Lake 】. This bustling area of narrow streets and alleys is a great place to explore the lifestyle of Hanoians. At this point, you will have some leisure time until transfer to Hanoi station for a night train to Hue.
Arrival at 【Hue station】 you will be picked up for breakfast at a local restaurant and embark on a half-day Hue city tour with a visit to the 【Imperial Citadel】 where the Nguyen Dynasty ruled between 1802 and 1945. Then depart for 【Thien Mu (Celestial Lady) Pagoda】 overlooking the 【Perfume River】 constructed in 1601, the 21-meter tower is the centerpiece of the pagoda and represents seven reincarnations of Buddha. In the afternoon feel free to relax or explore Hue by yourself. You can take time to stroll around 【Dong Ba Market】–the stalls are teeming with color and a great place to catch a glimpse of everyday life.
After breakfast transfer to 【Hoi An】, a major port in the 17th and 18th centuries. Drive through Danang and visit the【Cham Museum, which contains the finest collection of Cham sculptures in the world before climbing over the 【Pass of Ocean Clouds】 and dropping down to the wonderfully photogenic 【fishing village of Lang Co. Arrive in Hoi An, where your tour group will take a walking tour of the ancient town centre to visit 【former merchants’ houses】, the 400 year-old 【Japanese Covered Bridge】, a 【Chinese communal hall】 and the【 colorful market】. Around the town we can see numerous 【art galleries and tailor shops】, here you will have the incredible opportunity to get some custom-made-to-order clothes.
Transfer to Danang airport after breakfast for the short flight to dynamic 【Ho Chi Minh City】. Upon arrival, our guide will pick you up and drive to 【Cu Chi Tunnels】. The network of over 250km of tunnels became legendary when they played a vital role in the War. Explore the maze of tunnels. Various mantraps and the remains of an American tank are on display. You’ll see numerous bomb craters made by 500-pound bombs dropped by B52s during the great war. Afterward, enjoy tea, cassava (guerrilla’s food during the war). For those interested, there’s an opportunity to fire off rounds from an AK47 or MK16 at the nearby rifle range.
Drive to the delta town of Cai Be, stop on the way to see the picturesque flat rice fields. Continue to visit 【Cai Be colorful floating market】cruising among local barges full of fruits and vegetables. Then stop at local workshops where you can learn how to make rice paper, coconut candy and pop-rice, pop-corn... you can try and taste all kinds of candies with your family. It is so interesting to visit the handicraft village where you can see how they make some special products: making rice-net for spring rolls, fish sauce & Soya sauce, cooking salt, sewing coconut-leaves for cottage roof... Afternoon, you will enjoy the tropical fruits with traditional music hosted by another local family. It is so interesting to see traditional houses made of wood and palm tree leaves and see some activities of the local farmers with an opportunity to make contacts with them and see how they catch fish or pick up fruits methods passed down for generations in Mekong Delta. The cruise will end at Cai Be pier. Get in the car to transfer back to Ho Chi Minh City
After breakfast, transfer to Tan Son Nhat Airport for your flight. Pick up from the Siem Reap International Airport by guide to the hotel. You will conduct at the King’s Residence to see the Main Shrine, where the local people usually worship, with its statue of 【Yeay Teap】,【Preah Ang Chek】, 【Preah Ang Chorm】 and 【Killing Field of Wat Thmei】. Afternoon, continue our trip to visit 【Mechhrey village】, where a boat will transport you across the 【Great Lake of Tonle Sap】 to visit a fascinating floating village, where you will see the daily life of the lake-dwelling Cambodian people. Then drive to 【Pouk】district to visit the 【silk farm】, a fascinating farm/workshop where you can see the entire silk creation process.
Breakfast at hotel, start your sightseeing tour of Angkor area we spend a full day exploring the wondrous ancient ruins with the 【South Gate of Angkor Thom】, which is famous for its series of colossal human faces carved in stone, the impressive 【Bayon Temple 】, the 【Royal Enclosure】, 【Phimeanakas】, 【the Elephant Terrace 】, 【the Terrace of the Leper King 】and the largest as well as the most complete temple of 【Angkor Wat. This architectural masterpiece was constructed in the 12th century and covers an area of about 210 hectares. We stroll around the jungle-covered temple of 【Ta Prohm】 which is an incredible sight. There are enormous fig trees and gigantic creepers which embrace themselves in the stone foundations of the structure giving the impression of man’s creation being reclaimed by the powerful forces of nature.
Breakfast at hotel, free with your own leisure time until transfer to the airport for your flight home.
Note: *Depending on the air availability, we might take the flight back to USA/Canada which departure in the early morning (00:00am-03: 00 am) on the next day and today a full day on our own to explore the city, and transfer to the airport in the evening. Hotel checks out before noon. 【Late check-outs are available for purchase if you wish to relax and enjoy your hotel room.】
Stay Like A Local Extensions:
1) Return Flight Extension-3 DAYS (Pick up and drop off service not included)
Price: USD$299
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS(Pick up and drop off service not included)
Price: USD$399
Included:
*Air Ticket change fee & fare difference from the original itinerary
4-Star Hotels:
☆ Hanoi The Ann Hotel /Similar
☆ Hue Saigon Morin Hotel /Similar
☆ Hoi An Hoi An Silk Marina Resort & Spa /Similar
☆ Ho Chi Minh Edenstar Saigon Hotel /Similar
☆ Siem Reap Tara Angkor Hotel / Similar
Halong Bay Boat Cruise:
☆ Paradise Luxury / Similar
International Air:
(*UTOvacation reserve the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Singapore Airlines:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 2 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
VIETNAM REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s Vietnam E-visa Service Option (Single entry, 30 days stay): U$85/person
Currently, Vietnam e-visa is only valid for single entry. Depending on the air scheduling and availability, you may re-enter Vietnam for your flight back to USA/Canada. The local tour guide can assist you obtain a new visa when you are in Vietnam. Additional charges will be applied.
Cambodia REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s Cambodia E-visa Service Option (Single entry, 30 days stay): U$95/person
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Call 1-855-526-1286 or email visaapplication@utovacation.com for any inquiries about travel visas.
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Vietnam is a Southeast Asian country on the South China Sea known for its beaches, rivers, Buddhist pagodas and bustling cities. Hanoi, the capital, pays homage to the nation’s iconic Communist-era leader, Ho Chi Minh, via a huge marble mausoleum. Ho Chi Minh City (formerly Saigon) has French colonial landmarks, plus Vietnamese War history museums and the Cu Chi tunnels, used by Viet Cong soldiers
Cambodia is a Southeast Asian nation whose landscape spans
low-lying plains, the Mekong Delta, mountains and Gulf of Thailand coastline.
Phnom Penh, its capital, is home to the art deco Central Market, glittering
Royal Palace and the National Museum's historical and archaeological exhibits.
In the country's northwest are the ruins of Angkor Wat, a massive stone temple
complex built during the Khmer Empire.
Packing List For Vietnam/Cambodia:
- Passport – Ensure your passport is valid
for at least 6 months and has plenty of blank pages. Also get a passport cover – they’re cheap, and will protect your
passport from damage plus provide a handy place to stash tickets etc whilst in
transit.
- Travel Insurance – Make sure you have travel insurance that covers your full range of activities e.g.
scuba diving (World Nomads backpacker travel insurance is
recommended by Lonely Planet amongst others and can be bought immediately
online)
- Do I Need A Visa
For Vietnam/Cambodia? – USA and Canada nationalities need a visa
for Vietnam – Canadian passport holder / Single entry valid for up to 1
Month; USA and Canada nationalities need a the Arrival Visa for
Cambodia, please refer to the visa information site for more details.
Must-Have Items to Carry - Whether you purchase them
locally or bring them from home, you'll certainly want each of these essentials
with you:
- Sunscreen: Prices for sunscreen often
reflect the fact that locals rarely use it.
- Sunglasses: Sunglasses often get abused, so consider buying a cheap pair
locally.
- Mosquito Repellent: Dengue fever is a serious problem throughout Thailand. The best
defense is to protect yourself from bites. Mosquito coils can be purchased
everywhere; burn them while sitting on your porch or balcony.
- Toilet Paper: You'll find it on tables
in restaurants but not always in the bathrooms!
- Hand Sanitizer: Soap isn't a guarantee,
even in nice restaurants. You'll certainly want some after your first squat toilet experience.
- If you have a 3 program plug you will need
to bring an adapter to change to 2 prongs (flat and round). Make sure your
electronics can take 220 volts .
Important Information:
- Credit cards: Visa card/Master card are very common. They
are accepted in major hotels, shops, banks & elsewhere.
- Currency: You can withdraw cash from ATM machines.
ATM's are widely used in all cities.
The U.S. dollar
is accepted everywhere . The exchange rate: 1 USD ~ 21,000.00 VND (Vietnamese
dong), 1 USD ~ 4000 Riel (Cambodian currency). In Cambodia, US dollars is
widely used , you don’t need to exchange USD to Riel. In Vietnam, you should
exchange US dollars to Vietnamese dong at the banks for more propitious payment
at local shops, local restaurants
- Weather:
* The weather in Vietnam can be split by region. In
Hanoi & the north, May to October is hot and humid with high rainfall;
November to April is cooler and dry. In the far north, December & January
can be particularly cold. Central Vietnam experiences hot, dry weather between
January & August when temperatures can hit the mid-30°C’s; whilst high
levels of rainfall can occur in September, October & November. Southern
Vietnam is generally dry and hot from November to April, and warm and wet
between May & October, with the highest rainfall in June, July &
August.
* The dry season in Cambodia runs from October to April, and the wet season from May until
September, with the heaviest rainfall generally in August & September.
Average temperatures range from 24°C in the cooler months of October, November
& December to 35°C at the hottest time of the year from March until June.
- Clothing: Appropriate attire when visiting
temples/pagodas in Vietnam & Cambodia is long pants (covering the knee) and
Shirt or blouse covering your shoulder. Skirts, small shorts, tank tops, and
other items of revealing clothing are not allowed within temple grounds (Angkor
Temples). Visitors can and are frequently turned away from temples when wearing
revealing clothing.
- Medical services: Services is available 24/24 hours.
Vaccination is not required. Bring some insect repellent as you are traveling in
a tropical area and bring medicine for your stomach in case food doesn’t agree
or to treat diarrhea.
- Internet: Widely available in hotels, restaurants/café
shops and be free of charge for WIFI or cable.
- Shopping: Vietnam is a shopper’s paradise. Wood products are better purchased in the south, ceramics in the north. Silk in Vietnam is of some of the highest quality in the world.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
Any of travel products or services that you
purchase from UTOvacation contains a contractual agreement between you and
UTOvacation and it represents that you have agreed to UTOvacation Terms and
Conditions. Please make sure that you read carefully before making any
payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or
Register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their
passport. Please identify and provide the contact information for the main
passenger. All communication from UTOvacation will be sent to the main
passenger only.
Step 4. Make a deposit online
A Non-refundable, non-transferable deposit is required to secure the space.
(Initial deposit: $600.00/pp at
the time of booking. 2nd deposit of $600.00/pp after 2 weeks of booking.) A
full payment of $1200.00 is required when booking if the package is a special on-sale
product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 180 days prior to
departure unless specified. If the full payment is not obtained by the due
date, UTOvacation reserves the right to cancel such reservation and retain the
pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.
Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or final payment is required 180 days prior to the tour departure date. For all packages, all essential travel documents, which include but are not limited to a Valid Passport Copy, should be submitted by this date. Additionally, for land-only packages, any flight information should also be provided by the final payment due date.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel
information, and flight information will be sent to the main contact passenger
approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to
all three terms and conditions including the Internet Sales & Deposit
Policy and the Sales and Cancellation Policy. You also confirm and agree
that you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on
the Booking Form with an authentic signature and date on the bottom of the
second page. It is the passenger's responsibility to ensure documentation
accuracy and travel documents validity. You will be liable for the full loss
caused by incorrect information. By the time you full-fill the booking
form, you have agreed to receive correspondence from UTOvacation which might
include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form
together to booking@utovacation.com/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to
departure unless specified. If the full payment is not obtained by the due
date, UTOvacation reserves the right to cancel such reservation and retain the
pre-paid deposit to cover any expenses occurred. * In addition, some products
may require a second deposit before final payment. Please carefully review your
product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel
information, and flight information will be sent to the main contact passenger
one month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is required
to secure the space. We accept cash, cheque, money order, debit card, credit
card, email transfer, TD transfer. A full payment is required when booking if
the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to
all three terms and conditions including the Internet Sales & Deposit
Policy and the Sales and Cancellation Policy. You also confirm and agree
that you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travel
visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the
supporting documents will be provided from UTOvacation One Month prior to the
trip departure date. Supporting documents requested early are subject to a $50
administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy
in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure
date. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written form
by email or fax including your reservation number, full name and
date of travel, cancellations will only be accepted in writing.
Any cancellation of issued flight tickets before outbound departure (all the
segments are unused) at the originally issued place would incur a penalty
charge of CAD/USD 350.00 per ticket. No refund will be issued once travel has
begun.
Cancellation terms will be applied based on the date that the written
cancellation is received and based on the following dates prior to
departure.
All reservations, except where specified:
Number of Days Prior to Departure |
Cancellation Penalty
(Per Person) |
180 days or above |
$1200 as penalty |
90 - 179 days |
$1200 + 30% of tour
fare as penalty |
30 - 89 days |
$1200 + 50% of tour
fare as penalty |
0 - 29 days |
100% of the
tour fare as the penalty |
No refund will be available on departure date and/or
after the tour has commenced (Including denied and/or rejected by Immigration
Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily
forego meals, cruise, tours and/or accommodations. A surcharge may apply should
there be any additional fees occurred from services refused by the passengers.
i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals
have to be arranged in advance during high season (i.e.Holidays, Special
Events, and other important activities and conventions), no departure date
changed is allowed. No refund will be available on departure date change and/or
booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,
natural disasters, fire, weather, governmental and local authority's order,
political change, strikes, war, riots, quarantine, custom regulations, damages
or inquiry caused by accident is beyond the responsibility of UTOvacation and
therefore, you agree to hold UTOvacation harmless and non-liable for any
refunds or compensation outside of the previously defined refund structure.
Furthermore, should the traveller violate any local/provincial or national laws
during their travels, UTOvacation is not responsible or liable. By this signing
the agreement the client agrees to any offer of a voucher, future company
credit, or alternative arrangements as determined by management at that
time.
No refunds will be offered for Travel notices except for complete travel bans
(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have
occurred after the date of booking. Should an outright travel ban be
implemented by the departing or destination country/city, a full travel credit
will be offered. Refunds will not be granted for pre-existing situations
at the destination country at the time of the booking. Please note, should
UTOvacation incur any unexpected costs from its suppliers, these costs would be
subtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with Travel
Visa’s which have already been issued or any services that have already been
delivered.
All reschedule tours are consider non-refundable; regular cancellation policy
does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
If for any reason, a passenger does not attend the scheduled daily activities
during the tour, an additional supplement fee of 100USD per day will be
applied. (Only applicable for China discounted tours)
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not
be responsible for price, quality, and service of any goods purchased during
the tour.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition
of a surcharge on fuel by the carrier or an increase in the exchange rate,
insofar as the exchange rate applicable before the date on which the services
are provided has increased by more than 5% since the date on which the contract
was entered into; and/or if the increase, without taking into account any
increase in the provincial sales tax or USA Canada's goods and services tax,
raising taxes, royalties or reauthorized charges by a competent public
authority, is equal to or greater than 7% of the price of services, you may
choose between a full and immediate reimbursement of the services or the
provision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed
necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it
feels it is in the best interest of its passengers especially in cases that
involve the health and safety. This may include minor adjustments like the
timing of a scheduled tour attraction visit to a complete date
modification.
UTOvacation will do its best to notify you of any such changes before your
departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its
tour obligations. However, UTOvacation is not liable for scenarios which impact
room availability, tour execution, separate fees or other elements of the tour
that is enforced by third party entities such as local and federal authorities.
Tour Credits
UTOvacation on some occasions may issue Travel Credits as either a reward or because
of trip suspension.
Travel Credits may be used on any UTOvacation product except for Travel Visa’s
or Flight ticket/First-class flight fare upgrades
Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.
destination
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the
seating selection on the aircraft or cabin location on the cruise
(unless where specified). All the spots are arranged by the airline/cruise
line group department or randomly selected by the computer system. Therefore,
UTO vacation cannot help the customers to change, reserve, pre-assign
seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any
preferred seat upgrade on aircraft (except for business or first class
seats). Some cruise packages allow the selection of cabins at the time of
booking for an upgraded price; please refer to the product page for
details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,
will incur a $299 per person charge plus any additional supplier fees. This
includes name changes and removal of any services such as optional tours and
transfers.
*Please note that name changes to airline or cruise line reservations are
subject to full cancellation or re-booking. See Airline Name Changes section
for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is
not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at
the time of amendment and must be paid directly by the passenger to the service
provider. UTOvacation will make its best effort to minimize these costs,
however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance
at the time of booking. UTOvacation does not directly offer Travel Insurance.
The Travel Insurance recommended by UTOvacation are facilitated and owned by third
party operators. Any Travel Insurance purchased by the passenger is governed by
the third party and UTOvacation is not liable or responsible for said
insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,
size, and number. The best way to find out the rules and regulations is to go
visit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer to
your specific tour product page’s terms & conditions for specific baggage
allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
UTO Assurance
By purchasing
UTOvacation's Travel Assurance program, passengers may rebook/reschedule their
scheduled tour without penalty.
• UTOvacation's Travel
Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance program: reschedule/rebook up to 180 days before
departure $ 99 - $ 399
• UTOvacation's Travel Assurance program: reschedule/rebook up to 120 days before
departure $ 199 - $ 499
• UTOvacation's Travel Assurance program: reschedule/rebook up to 90 days before
departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understand
that this program is non-refundable and non-transferable.
Please note, when
UTOvacation's Travel Assurance program is purchased, payments made by the
customer will first be applied to the UTOvacation's Travel Assurance program and
then to the remainder of the tour package.
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or change
will be undertaken by passengers themselves. The missed itineraries will not be
re-arranged. During the tour or cruise, it will be considered as surrendering
application automatically if you do not attend the pre-arranged tour or check
in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation
reserves the right to abandon any clients if such clients violate the law or
damage the interest of tour groups If a travel visa is denied for any reason
neither it is applied through UTOvacation Visa Service Center or applied on your
own, the tour cancellation policy applies when cancellation of the tour is
requested. UTOvacation holds no responsibilities for any denied Travel Visa
application.
If a child, 18 years old or younger, is travelling abroad with only one
parent/guardian, children MUST carry a notarized consent letter signed by
non-accompanying parent/guardian. If a child, 18 years old or younger is
travelling alone, children MUST carry a notarized consent letter signed by both
parents/guardian. Such a consent letter may be requested by immigration
authorities when entering or leaving from a foreign country or by North
American officials when re-entering into USA or Canada. Failure of presenting
such document may result in the rejection of boarding aircraft or vessel for
the children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flight
arrangement if the customer fails to pay the compulsory tipping for the entire
trip prior to departure date or the 1st day of arrival to the destination.
(Please note, the tip is an industry-standard and is provided to the tour
guides and bus drivers of the designated tours, to ensure our customers receive
the best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduled
port of calls and the schedule at any time and for any reason whatsoever
without prior notice due to the navigation authority and water conditions. Any
additional expenses cause by the trip interruption should be paid by the
customers, which includes but not limited to meals, transportation, hotel
accommodations, personal expense, and lost baggage. UTOvacation shall not be
liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional
$100 supplement per child. Please note, this is only applicable China
discounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.
If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at booking@utovacation.com for assistance.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
Highly Recommended
Safe and Secure
Unbeatable Prices
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