Tour Code: USJE09
Duration: 9 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from New York City / Los Angeles / San Francisco to Japan
【San Jose/ Washington / Boston/ Las Vegas / Chicago / Houston / Seattle --Depart Need USD 300 More】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Miami / Milwaukee--Depart Need USD 500 More】
【Oklahoma City / Philadelphia / Phoenix / Portland / Sacramento / San Antonio / San Diego--Depart Need USD 500 More】
Land tour Only without round trip air ticket: 【-USD200 Minus】
2) Ground transportation between the cities ( BY BUS )
3) Hand-picked 3-4 star hotel accommodations with daily ABF
4) Sightseeing admission fees as listed on the agenda
5) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
6) Special cultural programs as specified in the schedule
7) Professional English speaking local tour expert
8) All tax and fuel surcharge
1. Travel insurance
2. Any personal expenses
3. Tour Extensions and Optional program
4. A Mandatory Service Charge & Tipping USD 160 /person is required and payable by Credit Card Before Depart.
5. Single supplement USD 999 ( If you travel by yourself )
ALL PRICES ARE IN USD
DEPOSIT POLICY:
Full Payment is Required at the Time of Booking.
Optional program and Upgrades:
* Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking.
Group Size:
☆ 10 - 40 Each Departure Date.
Upgrade To Business Class:
☆ (Only Available For USA -- Asia International Round Trip) Cost Extra USD 6000/Person.
Fly to Tokyo from USA/Canada.
Upon arrival at Tokyo Airport, you will be greeted and transferred to the hotel.
*Please note that while we are doing our best to accommodate early arrivals, hotel check-in time is generally not before 3:00 pm. Baggage storage can be arranged at the hotel. Take the rest of the day to rest up.
Enjoy a free day in Tokyo to explore this dynamic capital city, where over 11 million people live, making the population one of the largest in the world.
Today, make our way to Kamakura. It is a coastal town in Kanagawa Prefecture, less than an hour south of Tokyo, and home to the Great Buddha Hall and many other historic buildings, beautiful cafes, and cozy shops. Upon arrival, visit Tsurugaoka Hachiman-gū Shrine and. The Great Buddha (or Daibutsu) of Kamakura is one of Japan's most fascinating historical landmarks. The enormous bronze statue is a representation of Amida Buddha, located on the grounds of the Kotoku-in temple in Kamakura City. The monument dates all the way back to 1252 and was originally gold-plated.
In the afternoon, head to Atami, a seaside city on Japan’s Izu Peninsula, and it’s set on volcanic hills within the Fuji-Hakone-Izu National Park, which is also home to Mount Fuji. Visit the Atami Castle, built in 1959, Atami Castle is a touristy, concrete museum built in the shape of a castle. There are different exhibitions on each floor of the castle tower as well as an observatory with panoramic views of Atami city on the top floor.
Conclude your busy day with a relaxing stay at your hotel in Kanagawa Region.
This morning, drive to Matsumoto, it is a mountain city on Japan’s main island, Honshu. It also known for Matsumoto Castle (Matsumotojō), a 16th-century stronghold nicknamed “Crow Castle” for its distinctive black walls. Construction began in 1592 of the elegant black and white structure with its three turrets.
In the afternoon, drive to Takayama. Located in the heart of mountainous Central Honshu, Takayama is the gateway to the Japanese Alps and the storehouse of Japan’s inland culture. See Takayama's famed festival floats at Takayama Matsuri Yatai Kaikan. This grand space is also known as the Takayama Float Exhibition Hall which houses four magnificent floats, each decorated with intricate weavings, carvings, and metal adornments.
The Tateyama Kurobe Alpine (pronounced “Alpen”) Route is known as the “Roof of Japan”, which passes through the picturesque scenery of Mt. Tateyama in the Japanese Alps. It is traversed by a variety of vehicles with a height variation of 2400 meters from Toyama Prefecture to Nagano Prefecture. We will take the environment-friendly tram and cable car to Ogizawa from Tateyama Station.
At 2450 meters above sea level, Murodo (Murodō) is the highest point along the Tateyama Kurobe Alpine Route, offering fantastic views of the Tateyama Mountain Range. In the summer and early autumn, Murodo attracts mountain lovers with an interesting network of hiking trails with various levels of difficulty, while late autumn snowfall begins offering another set of attractions. From late June to mid-October, Murodo presents attractive hiking opportunities.
After an early breakfast, bid farewell to Toyama and soak up the scenery as you journey to Kanazawa, known for well-preserved Edo-era districts, art museums, and regional handicrafts.
Make a stop at Higashi Chaya District - the old geisha neighborhood with teahouses and craft shops. It is a part of Japan untouched by time. Featuring rows of tea houses dating back hundreds of years, the district is a living example of Japan’s cultural past and a charming setting in all types of weather. Afterward, visit Kenroku-en Park, which is a gorgeous and expansive park-like garden in the center of Kanazawa and it is the city's major attraction. Finally, touch down to Kanazawa Castle, it’s a large, partially-restored castle in Kanazawa, Ishikawa Prefecture.
Enjoy a free day or you may want to join an optional tour to visit Shirakawago with Authentic Local Cuisine Lunch ($120/pp, MIN 10 PAX up).
As one of Japan's cultural treasures, Shirakawa-go is famous for its traditional Gassho-Zukuri farmhouses (some of which are more than 250 years old), declared a UNESCO world heritage site in 1995. Gassho-Zukuri means "constructed like hands in prayer", as the farmhouses' steep thatched roofs resemble the hands of Buddhist monks pressed together in prayer. This architectural style developed over many generations and is designed to withstand the large amounts of heavy snow that falls in the region during winter. The roofs, are made without nails, provide a large attic space used for cultivating silkworms. You can enjoy a trip to Shirakawago all throughout the year since it beautifully shows different faces of four seasons: cherry blossoms in spring, bright green rice field in summer, autumn leaves in autumn and snow in the winter. Also, each village has nice photo spots overlooking it, especially around the Wada House, which is the well-preserved Gassho-Zukuri house, offers visitors a chance to look inside the traditional house. The house was built in the Edo Period (1603–1868) and has been designated as Important Cultural Properties. The Gassho-Zukuri houses in the village are lit up in January and February. From 2019, it is required to make a reservation for the light-up event in Shirakawago.
After breakfast, board your international flight back home filled with memories to last for a lifetime.
Optional Program:
- Day 08: Shirakawa-go one day tour with Authentic Local Cuisine Lunch ($120/pp, MIN 10 PAX up)
Stay Like A Local-Extensions:-(Choose before the trip):
1) Return Flight Extension-3 DAYS
Price: USD$299
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS
Price: USD$399
Included:
*Air Ticket change fee & fare difference from the original itinerary
3-4-Star Hotels:
Tokyo 2 Nights: Shinjuku Washington Hotel or similar
Kanagawa Region 1 Night: Oiso Prince Hotel or similar
Takayama 1 Night: Wat Hotel & Spa Hida Takayama or similar
Toyama 1 Night: Hotel Grand Terrace Toyama or similar
Kanazawa 2 Nights: APA Hotel Kanazawa-Ekimae or similar
International Air:
(*UTOvacation reserve the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 10 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
【JAPAN DOES NOT REQUIRE A VISA FOR USA, CANADA & MEXICO PASSPORT HOLDERS.】
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Japan is one of the most
popular travel destinations in the world. It is a unique blend of traditional
and modern, with many temples and buildings from the past co-existing with
modern achievements in architecture and technology.
Before Packing:
Check the weather of your destination a week before your trip to get to
know the clothes you'll need, which depends on the purpose of
this trip. Better to make a packing list to rank the items according to
the importance. Leave your keys, contact information and a copy of travel
itinerary to family or friends.
Japan Packing List:
We suggest you pack as light as possible. Pack smart! Leave more space to
make your trip comfortable and pleasant.
Essential Items:
Passport, Visa, Insurance Policy and other necessary travel documents. Air,
cruise or train tickets. A guide book or a phrasebook with English. Map of
places you are going to visit. Emergency card with your detailed contact
information consisting of full name, address, phone number, etc. Credit
card, Traveler's checks, and enough cash (Japanese Yen will be perfect!).
First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol
and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket
tissues.
Clothing/Weather:
The casual outdoor clothes are highly recommended. A pair of comfortable
walking shoes. Socks, pants, and underwear. An umbrella and
waterproof coat will be strongly recommended because it often rains in
Japan, especially in the mountainous area, such as Mt. Fuji. Laundry bag. Bring
clothes according to in which season you are traveling.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve
shirts.
Summer (Jun - Aug):
T-shirts, skirts, sandals, caps, rain wear.
Autumn (Sep - Nov):
Western suits, jackets, sports coats, light woolen sweaters, rain wear.
Winter (Dec - Feb): Down
garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and
cotton-padded shoes.
*Late March to early
April is historically the best time to view cherry blossoms, but we can’t
guarantee that they will flower on these dates as they are highly seasonal and
subject to climatic conditions.
*From June to August, it
is the best time to view fresh spring greens and enjoy the warm climate.
*The middle of November
through the end of Nov is the best time to see crimson leaves in Autumn.
Other Items/Electricity:
Camera and batteries. And
please do not forget the adapter for Japan if you have a three-prong plug.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
What Vaccinations do I need to Travel to Japan?
Based
on personal medical history and advice from the Public Health Agency of Canada,
the following vaccinations are recommended for travel to Japan:
The PHAC and WHO recommend
the following vaccinations for Japan: hepatitis A, hepatitis B, typhoid,
Japanese encephalitis, rabies, meningitis, polio, measles, mumps and rubella
(MMR), Tdap (tetanus, diphtheria and pertussis), chickenpox, shingles,
pneumonia and influenza.
Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.
Step 4. Make your payment online
A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerapproximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information onthe Booking Form with an authentic signature and date on the bottom of thesecond page. It is the passenger"s responsibility to ensure documentationaccuracy and travel documents validity. You will be liable for the full losscaused by incorrect information. By the time you full-fill the bookingform, you have agreed to receive correspondence from UTOvacation which mightinclude newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Formtogether to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred. * In addition, some productsmay require a second deposit before final payment. Please carefully review yourproduct pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerone month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is requiredto secure the space. We accept cash, cheque, money order, debit card, creditcard, email transfer, TD transfer. A full payment is required when booking ifthe package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travelvisa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, thesupporting documents will be provided from UTOvacation One Month prior to thetrip departure date. Supporting documents requested early are subject to a $50administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policyin full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departuredate. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written formby email or fax including your reservation number, full name anddate of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be issued once travel hasbegun.
Cancellation terms will be applied based on the date that the writtencancellation is received and based on the following dates prior todeparture.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/orafter the tour has commenced (Including denied and/or rejected by ImmigrationDepartment or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarilyforego meals, cruise, tours and/or accommodations. A surcharge may apply shouldthere be any additional fees occurred from services refused by the passengers.i.e. Since air ticket, cruise ticket, transportation, accommodation, and mealshave to be arranged in advance during high season (i.e.Holidays, SpecialEvents, and other important activities and conventions), no departure datechanged is allowed. No refund will be available on departure date change and/orbooking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,natural disasters, fire, weather, governmental and local authority"s order,political change, strikes, war, riots, quarantine, custom regulations, damagesor inquiry caused by accident is beyond the responsibility of UTOvacation andtherefore, you agree to hold UTOvacation harmless and non-liable for anyrefunds or compensation outside of the previously defined refund structure.Furthermore, should the traveller violate any local/provincial or national lawsduring their travels, UTOvacation is not responsible or liable. By this signingthe agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at thattime.
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which haveoccurred after the date of booking. Should an outright travel ban beimplemented by the departing or destination country/city, a full travel creditwill be offered. Refunds will not be granted for pre-existing situationsat the destination country at the time of the booking. Please note, shouldUTOvacation incur any unexpected costs from its suppliers, these costs would besubtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with TravelVisa’s which have already been issued or any services that have already beendelivered.
All reschedule tours are consider non-refundable; regular cancellation policydoes not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the impositionof a surcharge on fuel by the carrier or an increase in the exchange rate,insofar as the exchange rate applicable before the date on which the servicesare provided has increased by more than 5% since the date on which the contractwas entered into; and/or if the increase, without taking into account anyincrease in the provincial sales tax or USA Canada"s goods and services tax,raising taxes, royalties or reauthorized charges by a competent publicauthority, is equal to or greater than 7% of the price of services, you maychoose between a full and immediate reimbursement of the services or theprovision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemednecessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if itfeels it is in the best interest of its passengers especially in cases thatinvolve the health and safety. This may include minor adjustments like thetiming of a scheduled tour attraction visit to a complete datemodification.
UTOvacation will do its best to notify you of any such changes before yourdeparture (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill itstour obligations. However, UTOvacation is not liable for scenarios which impactroom availability, tour execution, separate fees or other elements of the tourthat is enforced by third party entities such as local and federal authorities.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control theseating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruiseline group department or randomly selected by the computer system. Therefore,UTO vacation cannot help the customers to change, reserve, pre-assignseats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for anypreferred seat upgrade on aircraft (except for business or first classseats). Some cruise packages allow the selection of cabins at the time ofbooking for an upgraded price; please refer to the product page fordetails.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,will incur a $299 per person charge plus any additional supplier fees. Thisincludes name changes and removal of any services such as optional tours andtransfers.
*Please note that name changes to airline or cruise line reservations aresubject to full cancellation or re-booking. See Airline Name Changes sectionfor specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and isnot covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates atthe time of amendment and must be paid directly by the passenger to the serviceprovider. UTOvacation will make its best effort to minimize these costs,however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insuranceat the time of booking. UTOvacation does not directly offer Travel Insurance.The Travel Insurance recommended by UTOvacation are facilitated and owned by thirdparty operators. Any Travel Insurance purchased by the passenger is governed bythe third party and UTOvacation is not liable or responsible for saidinsurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,size, and number. The best way to find out the rules and regulations is to govisit the airline company official website.
Please note, some destinations baggage is not included in the fare. Refer toyour specific tour product page’s terms & conditions for specific baggageallowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or changewill be undertaken by passengers themselves. The missed itineraries will not bere-arranged. During the tour or cruise, it will be considered as surrenderingapplication automatically if you do not attend the pre-arranged tour or checkin the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacationreserves the right to abandon any clients if such clients violate the law ordamage the interest of tour groups If a travel visa is denied for any reasonneither it is applied through UTOvacation Visa Service Center or applied on yourown, the tour cancellation policy applies when cancellation of the tour isrequested. UTOvacation holds no responsibilities for any denied Travel Visaapplication.
If a child, 18 years old or younger, is travelling abroad with only oneparent/guardian, children MUST carry a notarized consent letter signed bynon-accompanying parent/guardian. If a child, 18 years old or younger istravelling alone, children MUST carry a notarized consent letter signed by bothparents/guardian. Such a consent letter may be requested by immigrationauthorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presentingsuch document may result in the rejection of boarding aircraft or vessel forthe children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flightarrangement if the customer fails to pay the compulsory tipping for the entiretrip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tourguides and bus drivers of the designated tours, to ensure our customers receivethe best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduledport of calls and the schedule at any time and for any reason whatsoeverwithout prior notice due to the navigation authority and water conditions. Anyadditional expenses cause by the trip interruption should be paid by thecustomers, which includes but not limited to meals, transportation, hotelaccommodations, personal expense, and lost baggage. UTOvacation shall not beliable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable Chinadiscounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
.
Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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