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☆ Travel across Mediterranean Sea on the MSC Grandiosa, a modern and luxurious ship.
☆ Barcelona and Madrid are must-visit destinations in Spain for the Mediterranean beaches and unique blend of modernity and tradition.
☆ A gateway to La Goulette for its colorful markets, lively atmosphere, and stunning views of the Mediterranean Sea.
☆ Explore the vibrant city in Sicily, known for its rich history, stunning architecture, delicious street food, and vibrant local culture.
☆ Marvel to Naples, proximity to the ancient ruins of Pompeii and the beautiful Amalfi Coast.
☆ Discover the historic charm, bustling port, and beautiful seafront in Livorno.
☆ Embrace the lively atmosphere of a colorful and charming French city-Marseille.
Tour Code: USMM13
Duration: 13 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1. Round-trip international flight from New York (All Airports) to Europe for NO additional charge
The following departure cities are available for an additional charge:
Additional U$500/person | Montreal / Miami / Fort Lauderdale / Boston / Washington, D.C. / Orlando | |
Additional U$600/person | Las Vegas / Austin / Oklahoma / Toronto / Chicago / Detroit / Memphis / Milwaukee | |
Additional U$700/person | Dallas / Philadelphia / Charlotte / Houston / Denver / Phoenix / Sacramento / San Antonio / Vancouver / Seattle / Portland / Los Angeles / San Diego / San Francisco | |
Land only package without round-trip international flight ticket: minus U$500/person
2) Pre and post cruise hand-picked 4-star hotel accommodations.
3) Cruise inside stateroom on the MSC Grandiosa.
4) Sightseeing admission fees as listed on the agenda.
5) Food as specified on the itinerary.
6) Special cultural programs as listed in different cities as specified in the schedule.
7) Professional English-speaking local tour expert.
8) Air tax and fuel surcharge.
1. Travel insurance
2. Any personal expenses
3. Tour extensions and optional programs
4. A Mandatory Service Charge & Tipping (land and cruise) U$250/person is required and payable by Credit Card Before Your Final Payment Due Date.
5. Single supplement fee: U$1600 (Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
6. Baggage is not included in this tour fare. The passenger is responsible for paying the fees associated with Baggage cost if there are any to the Airline directly and prior to departure.
ALL PRICES ARE IN USD
PAYMENT SCHEDULE:
☆Full Payment is REQUIRED at the time of booking.
OPTIONAL PROGRAM AND UPGRADES:
* Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking
GROUP SIZE:
☆ 10 - 40 people in each group
Specific requirements for cruise passengers:
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof.Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time 150USD/200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation. Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further libility or offer any refund whatsoever.
Depart from USA.
Arrive in Barcelona, the capital of Catalonia, is a Mediterranean and cosmopolitan city with Roman remains, medieval quarters, and the most beautiful examples of 20th century Modernism and avant-garde. Legend has it that Barcelona was constructed by General Carthage and Hannibal’s father Hamirka Baka, and has a long history serving as the capital of the Kingdom of Aragon.
Find your own transportation to your hotel or you can choose the optional private airport pick up service ($80 / Person--Minimum to 2 ppl). The rest of the day is at your leisure.
*Please note that while we are doing our best to accommodate early arrivals, hotel check-in time is generally not before 3:00 pm. Baggage storage can be arranged at the hotel. Take the rest of the day to rest up.
Barcelona, the Catalonian seaside city, is the second largest metropolis in Spain with a history of over 2000 years. Known as the “City of Gaudi "", the city has over a dozen eye-catching architectures designed by Antoni Gaudi. Start off the day by visiting the city landmark, the towering La Sagrada Familia which has been built since 1883. This is the only structure that has been listed on the UNESCO World Cultural Heritage Site even during construction. It is estimated that this giant complex will be finished in 2026 at the final height of 565ft/172m, the tallest church in the world. Biblical stories, curvilinear designs, geometrical patterns, natural elements and the concept of light rays dominate the whole edifice which is considered the masterpiece of Gaudi. Following the construction site, you will also visit Casa Batllo and Casa Mila, both are on the UNESCO list designed by Gaudi located on the Passeig De Gracia Avenue, a famed upscale commercial boulevard lined with prestigious and posh buildings from different historical periods of time. Stroll along the tree-lined pedestrian La Rambla Street which connects Placa de Catalunya and Columbus Monument. Make a quick stop at the well-known and hustle and bustle Boqueria Market and then move onto the Palace of Guell, another UNESCO listed must-see sight done by Gaudi. Overnight stay in Barcelona.
* Please be advised that the tour guide will leave the meeting point details with the hotel reception, please make your own way to the specified meeting point.
Today you can venture on your own and discover the hidden treasures of this ancient city, or you can join an optional tour to Montjuic & Barcelona Panoramic:
Optional Tour: Half-Day Montjuic & Barcelona Panoramic at U$149/person
Includes entrance fee to Poble Espanyol.
Enjoy two of Barcelona"s beautiful areas- the Waterfront and Montjuic Hill. Begin at the Barcelona Waterfront and the Old Port and continue to view the Columbus Monument, Gothic Drassanes shipyard, and the World Trade Center. Visit Montjuic hill and enjoy outstanding views of the city from the Mirador de Miramar lookout. Next, view the 1992 Olympic Ring sports complex. Finally, arrive at Poble Espanyol for some time to explore on your own.
At around 16:00, take your own transfer to the Cruise Port Terminal for cruise embarkation. The cruise will be left at 18:00.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Today, your ship will dock in La Goulette. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Historical and Cultural Tunis & Sidi Bou Said Half-Day Guided Tour at U$59/person
Embark on a captivating half-day excursion blending the allure of ancient history with the vibrant charm of a typical Tunisian village. Departing from La Goulette, the port of Tunis, your journey begins in Carthage, an archaeological marvel dating back to the 6th century B.C. Hannibal, the famed general, once called this city the base of a powerful trading empire.
Explore the Tophet, an ancient open-air site where Punic sacrifices were made, and marvel at the Baths of Antoninus, a 2nd-century spa adorned with stunning friezes and mosaics. The Roman cisterns, known as the Cisterns of La Malga and a UNESCO heritage site, await a brief photo stop.
Shifting gears, your adventure takes you to Sid Bou Said, a town perched on a promontory with breathtaking views of the Gulf of Tunis. As you stroll through its cobbled streets, the dominant hues of white and blue create a picturesque scene. Capture the essence of this former fishing village with free time for photography enthusiasts, concluding your memorable journey before boarding the bus back to the port of Tunis.
Today, your ship will dock in Palermo. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Palermo and Monreale Half-day tour at U$59/person
Embark on an enriching excursion, starting with a coach tour past iconic landmarks like Quattro Canti, Piazza Politeama, and the grand Teatro Massimo. Journey to Monreale, nestled on the slope of Monte Caputo, just 8 km from Palermo.
Explore Monreale on foot, marveling at the Cathedral"s exquisite golden mosaics depicting tales from the Old and New Testament. Return to your coach and head to Palermo for a comprehensive visit to the Cathedral, a captivating blend of Norman and Arab architecture. Discover the tombs of Norman kings and Emperor Frederick II.
Uncover the splendor of the "Casa Professa," a noteworthy baroque church, and explore a local market abundant with Sicilian delights. Enjoy some free time for shopping before returning to the ship.
Please note: you have to walk up some steps to visit the Cathedral in Monreale. The guide will give explanations only outside the sites; guests will visit them individually. If the Cathedrals are closed on public holidays or during special events, the visit will be external. Guests are requested to wear appropriate attire for religious visits. This tour includes periods of walking, at times over uneven surfaces; guests of limited mobility are requested to evaluate their personal level of stamina and ability before taking part. Guests will be required to return their audio guide equipment to their tour guide in perfect condition at the end of the tour. Guests will be charged for any damage to or loss of audio guide equipment.
Today, your ship will dock in Naples. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Pompeii and Sorrento Day Trip at U$149/person
Explore the UNESCO-listed ruins of Pompeii on this half-day trip from Sorrento. Led by an expert guide, pass the remains of the Thermal Baths, Lupanare, and the Forum as you learn the unique history behind Mt. Vesuvius’ deadly eruption in AD 79. After wandering this fascinating piece of history, enjoy some free time for lunch before concluding back at your original departure point.
Today, your ship will dock in Livorno. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Pisa and Florence one day tour at U$99/person
Embark on a delightful two-in-one tour exploring Florence and Pisa, with breathtaking views of the Tuscan landscape during your transit.
Your day begins with a scenic 2-hour coach ride to Florence, where you"ll marvel at the mid-15th-century Cathedral of Santa Maria del Fiore, featuring its iconic dome, the last addition to this Gothic-Renaissance masterpiece.
Enjoy free time for shopping or lunch (at additional cost) in Florence before heading to Pisa, birthplace of Galileo Galilei. Capture the perfect shot at Piazza dei Miracoli with the Leaning Tower as your backdrop and explore the 13th-century Cathedral of Santa Maria Assunta.
Today, your ship will dock in Marseille. You can join the excursion package we offer to enhance your overall experience.
Optional Program: City Sightseeing Tour of Marseille at U$120/person
Embark on a journey through the maritime charm of Marseille. Our adventure begins with a visit to the magnificent Basilica of Notre Dame de la Garde, perched atop a hill with captivating views. Explore the lower and upper churches built on the site of an ancient chapel.
Cruise along the scenic "Corniche" for glimpses of Borely Castle and garden (external view only). Take in the sights at the center of Marseille, including a photo stop at Longchamps Palace. Conclude your excursion with leisure time at the iconic "Vieux Port" (old port).
Today, you will disembark from the cruise and at the indicated time, self-transfer to the train station. Take a 2.5 hours bullet train to Madrid (390mi/630km). You will be arriving at Madrid, the capital of Spain. Upon arrival at Atocha Station, take a look at this 170-year-old railway station with a real forest actually inside the building. Check in your hotel and relax for the rest of the day. Enjoy your remaining date in this city with rich history, gorgeous architecture, world-class shopping, and a vibrant nightlife. For those who cannot wait to marvel at the rousing nightlife of Madrid, we have prepared an optional evening outing for you. Overnight stay in Madrid.
Optional Tour: Madrid by Night with dinner at U$189/person
Follow our local expert to the Plaza Mayor in the heart of Madrid where you find the surrounding buildings of the square are all lit up at night. In the center of the square stands the statue of Philip III on a horse who observes people shopping, eating and chatting freely and happily here every night. Walk to the nearby San Miguel Market where your eyes will be feasted with delicate ingredients and ornate arrangements, your nose will be filled with aroma from all kinds of local wine, fruits and food. Tonight, you are invited to try the delicious Iberian ham and Spanish wine.
After breakfast, travel to the Puerta Del Sol where Old Madrid and Bourbon Dynasty Madrid meet. Tap into the Royal Palace of Madrid, the third largest grand palace in Europe just after Palace of Versailles and Palace of Hofburg featuring fancy decorations, glitzy chandeliers and extravagant paintings. Unlike the Baroque façade of the Royal Palace, the Catedral de la Almudena on the other side of the Plaza de Armas is in neo-Gothic style, making a perfect balance in Old Madrid. A quick photo stop at the nearby Plaza de Oriente before entering into the French section of town and wander around on the mesmerizing Paseo del Prado Boulevard, the main parkway of Bourbon Madrid where you will come across the Spanish Louvre-Museo del Prado, the Spanish Pompidou Center-Centro de Arte Reina Sofia and the Spanish Musée d"Orsay -Museo Thyssen-Bornemisza. Swing by Parque del Buen Retiro, a serene and charming central park full of fountains, sculptures and monuments. The gorgeous glass and iron Palacio de Cristal is believed to be the Spanish version of Crystal Palace in London. Spend some free time on the busy shopping street, the Gran Via which is linking Puerta deAlcala with Plaza de España.
Enjoy the rest of the day at your leisure or you may want to participate in our optional evening excursion to appreciate Flamenco dance performance with Spanish flavor dinner. Overnight stay in Madrid.
* Please be advised that the tour guide will leave the meeting point details with the hotel reception, please make your own way to the specified meeting point.
Optional Tour: Fiery Flamenco Night with dinner at U$149/person
Derived from Andalusia, Flamenco is a combination of dancing, singing and music influenced by Moorish, Jewish and Romany culture. As the Masterpiece of the Oral and Intangible Cultural Heritage of Humanity declared by UNESCO , Flamenco is considered the national dance of Spain. Tonight, you are welcome to appreciate the fiery Flamenco performance with yummy Paella dinner.
Today, you will take your own transportation to the airport, bringing your memorable trip to a conclusion.
FLIGHT CHOICE:
☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0
☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way
Price: U$499/person
(Early bird price U$299/person)
☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)
Price: U$699/person
(Early bird price U$499/person)
☆ Business Class Flight Upgrade: U$4000/person
CRUISE CABIN UPGRADES:
☆ Upgrade to Ocean View Guaranteed Cabin: U$599/person
(Early bird price U$299/person)
☆ Upgrade to Ocean View Balcony Guaranteed Cabin: U$999/person
(Early bird price U$599/person)
HOTEL UPGRADE:
☆ Guaranteed city center 4-star hotel: U$299/person
OPTIONAL PROGRAMS:
☆ Day 4: Half-Day Montjuic & Barcelona Panoramic at U$149/person
☆ Day 6: Historical and Cultural Tunis & Sidi Bou Said Half-Day Guided Tour at U$59/person
☆ Day 7: Palermo and Monreale Half-day tour at U$59/person
☆ Day 8: Pompeii and Sorrento Day Trip at U$149/person
☆ Day 9: Pisa and Florence one day tour at U$99/person
☆ Day 10: City Sightseeing Tour of Marseille at U$120/person
☆ Day 11: Madrid by Night with dinner at U$189/person
☆ Day 12: Fiery Flamenco Night with dinner at U$149/person
STAY LIKE A LOCAL-EXTENSIONS:
1) Return Flight Extension-3 DAYS (Drop Off Service Not included )
Price: USD 299 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS (Drop Off Service Not included)
Price: USD 399 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
Price: USD 499 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
4) Return Flight Extension: 6-30 DAYS (Drop Off Service Not included) (Depart from other European Cities)
Price: USD 599 /person
Included:
*Return flight from Milan / Venice / Paris / London / Dublin / Rome / Madrid / Lisbon / Amsterdam / Brussels / Zurich / Berlin / Munich / Frankfurt / Prague / Vienna / Budapest
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
HAND-PICKED HOTEL ACCOMMODATIONS:
4-Star Hotel Accommodations (based on ratings by booking.com/TripAdvisor/Expedia)
Guaranteed city center 4-star accommodations: U$299/person
☆Barcelona: Catalonia Atenas / Hotel Derby Barcelona / Similar
International Air:
*UTOvacation reserve the right to confirm the airlines, sample as below:
☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air China ☆ Air Canada ☆ Hainan Airlines ☆ China Eastern Airlines ☆ Cathy Pacific Airlines ☆ China Southern Airlines ☆ Xiamen Airlines ☆ Beijing Capital Airlines ☆ Sichuan Airlines ☆ Hongkong Airline ☆ Eva Air
THIS TRIP DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Starting from 2025, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization (European Travel Information and Authorization System).
Learn about ETIAS:https://www.etiasvisa.com
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Spain, a country on Europe’s Iberian Peninsula, includes 17 autonomous regions with diverse geography and cultures. Capital city Madrid is home to the Royal Palace and Prado museum, housing works by European masters. Catalonia’s capital, Barcelona, is defined by Antoni Gaudí’s whimsical modernist landmarks like the Sagrada Família church.
La Goulette is a charming port town in Tunisia known for its colorful markets, lively atmosphere, and stunning views of the Mediterranean Sea.
Language
Spanish in Spain, Arabic in Tunisia, Italian in Italy and French in France.
Currency
Please ensure you carry Euro with you as that is the currency in these countries.
Other Items/Electricity
In Spain, the standard voltage is 230 V and the frequency is 50 Hz. You can use your electric appliances in Spain and Portugal if the standard voltage in your country is in between 220 - 240 V (as is in the UK, Europe, Australia and most of Asia and Africa).
Any of the travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and conditions. Please make sure that you read carefully before making any payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passports. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make your payment online :A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request a Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee.
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation reserves the right to modify, reschedule the tour or issue a full travel credit to clients should there be any of the following situations occurring which are all beyond our control
1) Global/regional pandemics recognized by WHO/destination country health authority
2) Travel restrictions and protocols or lock-downs that are put in place imposed by local government or travel governing organizations
3) Flight cancellation or being unable to provide a full capacity by the airlines
4) Wars and strikes
5) Any other acts of God
An alternative departure date will be offered for no extra administration fees if clients wish to rebook the same package.
Cancellation policy applies if tour is requested to be cancelled by clients under the above situations.
A surcharge might incur imposed by the third party i.e. airlines, cruises, hotels, ground tour operators, any other service providers under the above situations.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a traveling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company"s official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Hotel upgrade
UTOvacation will guarantee to provide the best accommodation based on local availability.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Flight Package Description
Silver Flight Package ( Guaranteed maximum of one-stop/layover to your destination country gateway )
If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets.(Option and flight itinerary are subject to availability)
Gold Flight Package ( Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Vaccination
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following to that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra costs will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such a document may result in the rejection of boarding aircraft or vessel for the children concerned.
Please note that some tour packages may require the compulsory gratuity which will be collected before your departure date. Failure to do so, UTOvacation reserves the right to cancel the booking (including all accommodations and flight arrangements)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable to China discounted tours or any trip that includes China discounted tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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