Transportation Upgrades:

☆ Upgrade To Business Class(Only Available For USA -- Asia International Round Trip): USD 5000/Person.

Tour Extensions:

Please note, there is a minimum attendant requirement (10 participants)  for these extensions,

UTOvacation reserves the right to cancel or modify a tour prior to departure date.

1) Phuket 4 Days 3 Nights 5-star extension ( Post-Tour ):

                 Price: USD 499.00 

                 Single Supplement: USD 499.00

2) Chiang Mai 5 Days 4 Nights Tour Package ( Post-Tour ): Click here to view details

                 Price: USD 899.00

                 Single Supplement: USD 350.00

Optional Tours: Click here to view details

Day 3: Bangkok Landmark Tour with Boat Ride: USD 59

Day 5: Full Day Elephant World Sanctuary and River Kwai excursion: USD 129 

Day 8: Full Day Phi Phi Island with Lunch by Speedboat: USD 95

Day 9: Phang Nga Bay & James Bond Island: USD 70

Stay Like A Local-Extensions:

1) Return Flight Extension: 3 Days (Airport pick up and drop off service Not included):

                 Price: USD 299.00/Person

                 Early Bird Price: USD 99 

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

2) Return Flight Extension: 5 Days (Airport pick up and drop off service Not included):

                 Price: USD 399.00/Person

                 Early Bird Price: USD 199

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

3) Return Flight Extension: 6-20 Days (Airport pick up and drop off service Not included):

                 Price: USD 499.00/Person

                 Early Bird Price: USD 299

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

4) Return Flight Extension: 6-60 DAYS (Airport pick up and drop off service Not included) (Depart from other Asian Cities):

                 Price: USD 899/person

                 Early Bird Price: USD 499

                 Included:

                 *Return flight from Tokyo / Osaka / Seoul / Taipei / Beijing / Shanghai / Hong Kong / Manila / Singapore / Kuala Lumpur / Ho Chi Minh City / Phnom Penh / Bangkok / Phuket

                 *Air Ticket change fee & fare difference from the original itinerary

                 *Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.

5-Star Hotels:

Bangkok: Pullman Bangkok King Power / Pullman Bangkok Hotel G  or similar

Phuket: Wyndham Grand Phuket Kalim Bay / Grand Mercure Phuket Patong / Crest Resort & Pool Villas Phuket / Novotel Phuket Kata Avista Resort & Spa or similar

International Air:

*UTOvacation reserve the right to confirm the airlines, sample as below:

☆ United Airline

☆ American Airline

☆ Delta Airline

☆ Air China

☆ Air Canada

☆ Hainan Airlines

☆ China Eastern Airlines

☆ Cathy Pacific Airlines

☆ China Southern Airlines

☆ Xiamen Airlines

☆ Beijing Capital Airlines

☆ Sichuan Airlines

☆ Hongkong Airline

☆ Eva Air

☆ Saudia

* Thailand does not require a visa for USA & Canada passport holders.

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

Thailand is often referred to as the “land of smiles,” and while it may be a cliché, it also happens to be quite true. On the whole, Thailand is a very welcoming, friendly country, particularly when you get outside the large tourist centers like Phuket and Bangkok. Also, Thailand is famous for its beautiful white sand beaches and stunning, clear blue seas, with over 2,000 miles of coastline and 8,000 tropical islands!

Packing List For Thailand:

l  Passport – Ensure your passport is valid for at least a year and has plenty of blank pages. Also get a passport cover – they’re cheap, and will protect your passport from damage plus provide a handy place to stash tickets etc whilst in transit.

l  Travel Insurance – Make sure you have travel insurance that covers your full range of activities e.g. scuba diving (World Nomads backpacker travel insurance is recommended by Lonely Planet amongst others and can be bought immediately online)

l  Thai SIM card – it’s much cheaper to switch over to a Thai SIM card on your phone rather than use roaming from home. You can buy a Thai SIM card online with Klook and pick it up at the counter at the airport when you arrive in Thailand. Alternatively, you buy a SIM at one of the telecom shops at the airport or once you’re in the city.

l  Do I Need A Visa For Thailand? – USA and Canada nationalities do NOT need a visa for Thailand – you simply arrive in Thailand and get a stamp that allows you to stay 30 days in Thailand. (This is technically known as a visa waiver stamp). See this official list for the full rundown of which nationalities do not require a visa to enter Thailand.

l  Prescription Medicines – Have a full supply of any prescription medicines you require

l  Credit Cards and Debit Cards – Have credit cards and a debit card that will work in international ATMs and won’t block you due to being accessed from Thailand.

Must-Have Items to Carry - Whether you purchase them locally or bring them from home, you'll certainly want each of these essentials with you:

l  Sunscreen: Prices for sunscreen often reflect the fact that locals rarely use it.

l  Sunglasses: Sunglasses often get abused, so consider buying a cheap pair locally.

l  Mosquito Repellent: Dengue fever is a serious problem throughout Thailand. The best defense is to protect yourself from bites. Mosquito coils can be purchased everywhere; burn them while sitting on your porch or balcony.

l  Toilet Paper: You'll find it on tables in restaurants but not always in the bathrooms!

l  Hand Sanitizer: Soap isn't a guarantee, even in nice restaurants. You'll certainly want some after your first squat toilet experience.

l  Power Adapter: Most of the power outlets in Thailand are universal now; they accept both the US-style flat-pronged plugs as well as the rounded European-style power plugs. To ensure that you can connect everywhere, consider bringing a universal power adapter and check the voltage ratings (Thailand uses a 220-volt system) on your devices/chargers. Anything that relies on USB charging or has a dual-voltage transformer should be fine.

Clothing:
The casual outdoor clothes are highly recommended. A pair of comfortable walking shoes. Socks, pants, and underwear. An umbrella and waterproof coat will be strongly recommended because it often rains in Thailand. Bring clothes according to in which season you are traveling.

Bangkok, Thailand: Annual Weather Averages

April is the hottest month in Bangkok with an average temperature of 31°C (87°F) and the coldest is December at 26°C (79°F) with the most daily sunshine hours at 9 in December. The wettest month is September with an average of 220mm of rain. The best month to swim in the sea is in April when the average sea temperature is 30°C (86°F).

Phuket Thailand: Annual Weather Averages

March is the hottest month in Phuket with an average temperature of 29°C (83°F) and the coldest is January at 27°C (81°F) with the most daily sunshine hours at 9 in April. The wettest month is September with an average of 400mm of rain. The best month to swim in the sea is in April when the average sea temperature is 30°C (86°F).

Hotel Preferred Bedding Configuration

- Twin Room (two separate beds)

- Double Room (one bed)

*Requests are not guaranteed and are subject to each hotel's discretion and availability.

Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment. 

Reservation 

Online Reservations 

Step 1. Visit UTOvacation website at www.utovacation.com, register or login to your account.

Step 2. Choose your desired departure date and departure city.

Step 3. Enter the travellers’ information according to the passport. Please identify and provide the contact information for the main traveller. All communication from UTOvacation will be sent to the main traveller only.  

Step 4. Make a deposit to complete the reservation. A non-refundable, non-transferable deposit of $1200/person is required to secure the space. A full payment is required when the booking is created within the final payment period (180 days before the departure date).

Step 5.  Booking is confirmed.

By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 

Offline Reservations 

Step 1. Complete the reservation. 

Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future. Email/Fax your current and valid Passport Copy with the Booking Form together to booking@utovacation.com/416-251-7778  

Step 2. Finalize the booking. 

Make the deposit. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. 

Step 3. Booking is confirmed. 

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.  

By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit is non-refundable. 

Final Payment  

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.  

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.

The full or final payment is required 180 days prior to the tour departure date. For all packages, all essential travel documents, which include but are not limited to a Valid Passport Copy, should be submitted by this date. Additionally, for land-only packages, any flight information should also be provided by the final payment due date.

Final Trip Confirmation

A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact traveller approximately one month before departure. 

Trip Cancellation and Eligible Refunds 

Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing. 
Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun. 
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. 
All reservations, except where specified:

No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. 
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered.  Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. 
 
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. 
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.

All upgrade packages are non-refundable including gold/silver flight package, hotel, cruise cabin, meal package and etc.

Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.

Travel Visa  
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..

A Word About Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team.  This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity. 

Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours. 

Shopping During your Tour 

Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.

Price Adjustments 

After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)

Tour Adjustments 

UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. 
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities. 

Tour Credits

UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension. 
Travel Credits may be used on any UTOvacation product except for Cruise packages, Travel visa, Flight ticket/First-class flight fare upgrades or Gratuities.

• Travel Credits are not redeemable for cash
• Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
• Travel Credits may be used for more than one tour or destination

Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.

Travel Seat Arrangements 

Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. 
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details. 

Reservation Adjustments 

Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. 
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Optional Tours

There is a need to pay deposit for any of the optional programs and extensions. Please note there is a possibility that the seats are all gone once you wish to attend such activity onsite or price might change due to the inflation, so we ask you to sign up early. For any early bird or discounted rate for the side trips special promotion, a non-refundable deposit or full fare might be required as per the terms and conditions. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.  

Flight upgrade
Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.  

Baggage 

Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. 
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Gratuities

Gratuities for tour director/local guide or driver are not included in the package price and if you are happy with their outstanding services, we recommend a tipping guideline: $15 per person per day for the guide and $ 5 per person per day for the driver. If you find the service is exceptional, feel free to tip additionally. Please keep in mind that the amount of appreciation is always at your discretion except for some itineraries and we thank you for your generosity and kindness. Should you wish to settle your tipping money before the trip by using credit card, you may do so in your account.

Tour Fare Includes 

Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• A Mandatory Service Charge & Tipping of USD$225 is required
  
• Single supplement
  
• Any items not listed in the itinerary
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

Vaccinations

- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination. 

- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).

- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.

- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.

Additional Notes

The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.   
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. 
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. 

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, If less than 10, there will be a FIT surcharge of up to 50% extra on top of the price per person. UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.

Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.

Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Remarks: 
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at booking@utovacation.com for assistance.

Special Notes for Middle Eastern packages：
Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition. 
1.It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
2.Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels, clubs and restaurants, never in public open areas.
3.Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
4.Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
5.Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
6.Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel. 
7.Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.

UTO Worry-Free Plan 

Regular (Complimentary):

1. By making an initial deposit in a timely manner, you will secure a vacation spot and avoid any future package/service price increase. Within the first 15 days after you put down the deposit, you may cancel at any time without a question asked and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)

2. After 15 days of your deposit payment, you may still cancel your trip for any reason up to 150/180 days prior to your departure date and your deposit (non-refundable) will be converted to UTO future travel credit in full amount for 24 months. (If you cancel within 150/180 days before tour departure date, your deposit will be lost plus penalty as per terms and conditions.)

3. No administration fee is charged for name change / tour change / minor correction one time up to 150/180 days prior to your departure date (except for any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line)

4. There is an administration fee of $100-$299/person for any name change/tour change plus any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line, hotel, ground operator if you wish to make such change within 150/180 days before the tour starts.

5. If there are any force majeure events happening beyond the control of UTOvacation (Global pandemics, natural disasters, acts of terrorism, wars, strikes or travel restrictions etc.), your payment less any expenses already occurred will be converted to UTO future travel credit for 24 months.

6. If full payment is not received on the due date as per terms and conditions on our end, we will offer guests an extra 24 hours’ period before cancelling the reservation and imposing any penalties after the deadline time.

REMARKS:

- UTO Worry-Free Plan is complimentary for new bookings only and cannot be combined with any other similar promotions. The existing reservations are not applicable for the plan.

- Only itinerates with such icon UTO WorryFreePlan are applicable for UTO Worry-Free Plan.

- By purchasing UTO Worry-Free Plan, you understand that this program is non-refundable and non-transferable. Payments made by the customer will first be applied to UTO Worry-Free Plan and then to the remainder of the tour package.

- Value: reg $199-$999/person

Plus ($149/person):

In addition to the clauses above, extra benefits include the followings:

7. You are able to enjoy an extra 15 days period on top of the regular 15 days (total of 30 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)

8. If you sign up for any optional features, we guarantee you the early bird price even after the promotion is over (up to 150/180 days prior to departure date).

9. A complimentary $50/person credit will be deposited in your UTO Cash Back Program account for your next vacation journey.

10. Under the same category/type/price point/season, your hotel room or cruise cabin will be first assigned in your group for the selection of floor, location or view.

Premium ($249/person):

In addition to the clauses above, extra benefits include the followings:

11. You are able to enjoy an extra 30 days period on top of the regular 15 days (total of 45 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)

12.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)