Bohemia Sampler 12 Days
Austria, Slovenia, Croatia, Hungary, Slovakia, Czech Republic
HOT
Step1: Scroll Down to Select Departure
- U$1,649.25+ U$3,298.50
- Tour/Package Code: BS12
- Days： 12 day(s)
- Departing From: New York City San Francisco Los Angeles Regina Saskatoon Edmonton Victoria Quebec Ottawa Halifax Calgary Winnipeg Toronto Vancouver Montreal Land Only Seattle Houston
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Highlights:
☆ Tour of Vienna, Budapest and Zagreb ☆ Leisure Time in Prague ☆ Explore Postojna Cave ☆ Visit Cesky Krumlov and its 13th-century castle ☆ Sightseeing of historic cities along the Danube River ☆ Visit the spa town of Karlovy Vary ☆ A stay beside Lake of Bled in Slovenia
- Service Language: English
- Extra Service:
Introduction
View All Dates And Prices( Click Here )
Learn How To Book Online ( Click Here )
【 Choose Your Departure Date On The Calendar First 】
【 You Can Click The "Previous" Or "Next" Button On The Calendar To Choose The Month And The Year】
【 You Can Choose Depart City When You Are Editing "Personal Information" 】
【 If You Have A Coupon, Apply The Coupon Code Before Check Out】
【THIS IS A HOT DEAL PROMOTION; THE LOWEST PRICES ARE QUICKLY SOLD OUT- & SUBJECT TO CHANGES. 】
【ALL PRICES ARE IN CAD.】
DEPOSIT POLICY:
1） Initial deposit: CAD 300/person at the time of booking. Another CAD 300/person is required after 2 weeks.
(The $600.00 deposit will count towards the final payment)
2） Final Payment: 150 days prior to the departure date.
* Cancellation Policy:
150 days or above $600
Within 30-149 days $600 + 30% of total tour fare
Within 15--29 days $600 + 80% of total tour fare
Within 14 days 100% of tour fare
Visa:
【Eastern Europe DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.】
Optional And Extension Programs:
*Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together
(No Extra Deposit Payment).
Group Size:
【10-40 (each departure date)】
Upgrade To Business Class:( Before Final Payment)
【( Only available for Canada/USA -- Europe International round trip) Cost extra CAD 3500/Person.】
HIGHLIGHTS:
☆ Tour of Vienna, Budapest and Zagreb
☆ Leisure time in Prague
☆ Exploring Postojna Cave
☆ Visit Cesky Krumlov and its 13th-century castle
☆ Sightseeing of historic cities along the Danube River
☆ Visit the spa town of Karlovy Vary
☆ A stay beside Lake Bled in Slovenia
Itinerary
Day 1: USA/CANADA--VIENNA-【AUSTRIA】
Fly to Vienna from USA/CANADA
PLANE
Breakfast: X
Lunch: X
Dinner: X
Day 2: VIENNA CITY TOUR-【AUSTRIA】
Arrival at Vienna, center of the once mighty Habsburg Empire. Your guided sightseeing features a drive along the Ringstrasse that will pass by the [State Opera House] , and a stop at the [Hofburg Palace] , the winter residence of the Austrian imperial family. Next we shall visit the [Heldenplatz] , an impressive courtyard and famous for historical events. Then we will visit the holy [St. Stephen's Cathedral] .
BUS
Breakfast: x
Lunch: x
Dinner: x
Day 3: VIENNA-LAKE BLED-【AUSTRIA-SLOVENIA】
Breakfast will be served at the hotel. After, we will continue our journey to [Lake Bled] , Slovenia. Bled is well known for its emerald-green lake, [Church of the Assumption of Mary] on picture-postcard island; [Bled castle], an medieval castle clinging to a rocky cliff, and some of the highest peaks of the Julian Alps and the Karavanke as backdrops. Bled is Slovenia's most popular resort, drawing attention from honeymooners who were lured by the over-the-top romantic setting to backpackers who come to enjoy hiking, biking, water sports and canyoning adventure.
The rest of the day is on your own to relax or join our optional tour program.
【Optional program: Boat Ride on Lake Bled and a Visit to Bled Castle with Lunch: CAD 69/person 】
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 4: POSTOJNA CAVE - LJUBLJANA - ZAGREB-【CROATIA】
After hotel breakfast, we will visit [Postojna Cave] , a 24,120m long [Karst Cave] system near Postojna of Southwestern Slovenia. It is the second-longest cave system in the country as well as one of its top tourism sites. The caves were created by the Pivka River. We will ride on a small train to explore the inside of the cave and admire the magnificent views. After, we will travel to Ljubljana, the "most beautiful capital in Europe" by Times Magazine. The curving Ljubljanica River, lined in outdoor cafes, divides the city's old town from its commercial hub. The city streets are lined with enchanting structures in a variety of architectural styles, including unique bridges such as the [Dragon Bridge] , which features sheet-copper dragon statues at its four corners. Then, we will leave for Zagreb, capital of Croatia
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 5: PLITVICE LAKES NATIONAL PARK-【CROATIA】
After breakfast, a day at leisure to explore the city by yourself. Or join our optional tour to Plitvice Lakes National Park.
【Optional program: Plitvice Lakes National Park One Day Tour with Lunch CAD 199/person 】
The park features a unique natural phenomenon of 16 lakes that are connected to each other by a continuous chain of waterfalls. This park was founded in 1949, which makes it one of the oldest national parks in Southeast Europe. This verdant paradise has been protected as a UNESCO World Natural Heritage site since 1979. Your guided tour of the park includes a walking tour, boat trip and an opportunity to try traditional Croatian cuisine (Roasted Suckling Pig) at a well-known restaurant.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 6: ZAGREB- LAKE BALATON, BUDAPEST -【Hungary】
After breakfast, we will go on a city tour in Zagreb to visit [Amble past the gleaming white facade of [Zagreb Cathedral] and, the [Cathedral of the Assumption of the Blessed Virgin Mary] , visit [ Lotrscak Tower] , a fortified monument from where a cannon is fired everyday. Discover the city's history as you pass by Galerija Klovicevi Dvori, a museum housed within an old Jesuit monastery; [Strossmayer Promenade] , the leafy terraced walkway that links Zagreb's lower town to its upper town; the Stone Gate, one of the city's prettiest landmarks; [ Krvavi Most], also known as the "Bloody Bridge." Later we will leave for the capital of Hungary, Budapest, and visit "The Pearl of Danube River" In our journey over there we will pass by Lake Balaton, it is a freshwater lake in western Hungary. It's a major holiday destination with beaches, volcanic hills and resort towns.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 7: BUDAPEST CITY TOUR-【HUNGARY】
After breakfast, it will be your day at leisure to explore the city by yourself. Or you can join us for an optional tour.
【Optional program: Budapest One Day City Tour and Danube River Cruise with Lunch CAD 149/person】
Your local guide will take you through Eastern Europe's most cosmopolitan city. From the lacy lookout towers of [Fishermen's Bastion], enjoy a panoramic view of the sprawling city. Then, admire the 13th-century [Matthias Coronation Church] and [Hero's Square]; walk along with your guide as you admire UNESCO-listed Buda Castle, the jewel in Budapest's crown; and visit [ Hungarian State Opera House] and [Congress House] that was built in 1904. Take a river cruise on Europe's second-longest Danube river and see how the elegant city is united between west bank Buda and east bank Pest.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 8: SZENTENDRE-VISEGRAD-ESZTERGOM- BRATISLAVA【SLOVAKIA】-- CESKE BUDEJOVICE【CZECH REPUBUC】
These three towns are most beautiful along Danube river. First, we will visit Szentendre, a charming town in Hungary with Mediterranean atmosphere and lively art life near Budapest. It is well known for its museums, galleries, and artwork. Secondly, we will visit Visegrad, it is 40 km north of Budapest. Visegrad and Borzsony make for beautiful backdrop at a sharp bend in the Danube. We then will visit the [Royal Palace] where the famous meeting of the Hungarian was hosted, Polish and Czech rulers in 1335. The next visit is to the famous [Primatial Basilica of the Blessed Virgin Mary Assumed Into Heaven and St Adalbert], also known as the [Esztergom Basilica] in Esztergom, the mother church of the Archdiocese of Esztergom-Budapest, and the seat of the Catholic Church in Hungary. It is the largest church, and the tallest building in Hungary and the 18th biggest church in the world. After that, we will leave for Bratislava, the capital of Slovakia. Join your guide for a walk through the beautiful streets of the city, pace your way to the [Gothic Old Town Hall] , constructed in the 14th century and still standing proudly on its original location. Explore the charming Biela Street with its delightful cafes and boutiques. And eventually arriving at the largest church in the city, [St. Martin's Cathedral]. Learn about the history of the coronation church for the kingdom of Hungary during the 16th century, about the many kings and queens passed through this important site. Towards the ending of today's trip we will leave for Ceske Budejovice - provincial capital of southern Bohemia of Czech Republic and hometown of Budweiser Beer.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 9: CESKY KRUMLOV - KAROLY VARY -【CZECH REPUBLIC】
After hotel breakfast, we will visit [Cesky Krumlov] - the [Old Town Square], Unesco World Heritage Site with a glourious castle above the [Vltava River]. Renaissance and baroque architecture all within walking distance of this charming city. After that, we will visit a famous spa town [Karoly Vary] and stay overnight in a local hotel.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 10: KAROLY VARY - PRAGUE -【CZECH REPUBLIC】
After hotel breakfast, we will explore this famous spa town. The town enjoyed a vogue in the 19th century when all manner of fashionable folk (including Beethoven and Chopin) rolled up to take the medicinal waters. Visitors can still indulge in a number of treatments here, including the drinking of the whiffy spring waters and buy some unique souvenirs. Then we will go to [Prague], well-known for its [Old Town Square], the heart of its historic core. It is surrounded by colorful baroque buildings, [Gothic churches and the medieval Astronomical Clock], which has an animated hourly show.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 11: PRAGUE CITY TOUR -【CZECH REPUBLIC】
After breakfast, a day at leisure to explore the city by yourself. Or join us for an optional tour.
【Optional program: Prague Half Day City Tour with Lunch CAD 99/person】
After hotel breakfast, we will walk across the Vltava River and up the hill to the biggest castle complex of continental Europe, [Prague Castle] Dating from the 9th century, the castle was a seat of power for kings of Bohemia, Holy Roman emperors. And now it is the official residence of the President of the Czech Republic. We will tour the [St. Vitus Cathedral], [Old Royal Palace], [St. George's Basilica], and the [Charles Bridge] - one of Europe's most entertaining promenades. And finally we will experience for ourselves whether or not Prague really is the home to the best beer in Europe. You can refresh yourself with beer tasting from the [Strahov Monastery's Brewery]. After lunch, you're on your own to travel back to the [Old Town], where you'll be free for the evening.
BUS
Breakfast: v
Lunch: x
Dinner: x
Day 12: Prague-USA/CANADA
Leave for USA/CANADA after breakfast.
PLANE
Breakfast: v
Lunch: x
Dinner: x
Fees
Included:
1) Round-trip international flight from Toronto
300 CAD additional airfare for departure from Vancouver, Montreal, New York City, San Francisco, Los Angeles
500 CAD additional airfare for departure from Fredericton, Winnipeg, Calgary, Halifax, Ottawa, Quebec, Victoria, Edmonton, Saskatoon, Regina
2) All ground transfers.
3) 4-star hotel accommodations with daily Breakfast.
4) English speaking tour guide.
5) Sightseeing admission fees as listed on the agenda
(exclude optional program.)
6) Bountiful meals (B-breakfast L-lunch D-dinner X-no meal)
7) Special cultural programs as listed in different cities as specified in the schedule
8) All Taxes and fuel surcharges
Excluded:
1) Travel insurance
2) Any personal expenses
3) A mandatory service charge of CAD$245 per person is required and payable to the tour guide on the first day of arrival
4) Tour Extensions and Optional programs
Optional Programs-(Choose before the trip):
1) DAY 03 Boat ride on Lake Bled and Visit Bled Castle with Lunch: CAD 69.00 / Person
2) DAY 05 Plitvice Lakes National Park One Day Tour with Lunch: CAD 199.00 / Person
3) DAY 07 Budapest One Day City Tour And Danube River Cruise with Lunch: CAD 149.00 / Person
4) DAY 11 Prague Half Day City Tour with Lunch: CAD 99.00 / Person
Accommodation
Deluxe 4-Star accommodations:
Vienna Lake Bled Zagreb Budapest Ceske Budejovice Karoly Vari Prauge | Schloss Wilhelminenberg Vienna/Similar Hotel Kompas/Similar Panorama Zagreb Hotel/Similar Holiday Inn Budapest/Similar Clarion Congress Hotel/Similar Wellness Hotel Jean De Carro/Similar Hotel International Prague/Similar |
International Air (*UTOVACATION reserves the right to confirm the airlines below)
☆ Air Canada:
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Lufthansa Airlines
☆ Jet Airways
☆ Lot Polish Airlines
☆ Tap Air Portugal
☆ Austrian Airlines
☆ KLM Airlines
☆ Air France
☆ British Airways
☆ Turkish Airlines
☆ Iceland Air
Remark:
1) We reserve the rights to modify the itinerary if necessary, subject to the local conditions
2) Group tour minimum of 10 passengers
3) Price subject to change at time of reservation
4) Special condition for travelers under 12 years of age are as follows:
| Child between 2-11 years old | Infant under 2 years old share bed with adult |
| 100% of adult tour fare | $600 (No own seat on flight, no promotion is applicable) |
5) Tour fare is based on American/Canadian adults (non student group), twin share.
6) The hotel as listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice.
7) IF UNAVAILABLE. MULTI-CARRIERS/AIRLINES ARE USED FOR THE GROUP TOUR AIRFARE. ONCE THE GROUP TICKETS ARE ISSUED THE AIRLINE INFORMATION MAY BE RELEASED BY THE GROUP TICKETING DEPARTMENT ABOUT 30 DAYS PRIOR TO TRIP DEPARTURE. UTO VACATION CAN RESERVE THE RIGHT TO ISSUE TICKETS WITHOUT PRIOR NOTICE.
8) ANY DEVIATIONS TO OTHER DESTINATIONS AND OR EXTENSIONS ARE SUBJECT TO A $150 CHANGE FEE, PLUS ANY AIR FARE DIFFERENCE---PLEASE CALL 1-855-526-1286 FOR DETAIL INFORMATION.
9) This tour DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
Visa
【Eastern Europe DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.】
Terms&Conditions
Any of travel products or services that you purchase from UTO vacation contains a contractual agreement between you and UTO vacation and it represents that you have agreed to UTO vacation Terms and Conditions. Please make sure that you read carefully before making any payment.
【Reservation】
For Online Reservation
Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account.(Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Make a deposit online
A Non-refundable, non-transferable deposit is required to secure the space. A full payment is required when booking if the package is a special on-sale product.
Step 4. Finalize the booking.
-Final Payment
Balance payment of any regular products or services is due 150 days prior to departure unless specified. If the full payment is not obtained by the due date, UTO vacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please review carefully your product pages for your reference.
-Visa
The following documents from the passenger are required if visa is applied through UTO vacation Visa Center:
Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
Recent passport size photo with white background. Check requirement click here
Visa Application Form (Complete with signature and date)
*Remarks: If visa is applied by self, the supporting documents will be provided from UTO vacation if necessary
Step 5. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month before departure.
For Offline Reservation
Step 1. Make the reservations.A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A 4% surcharge is applied to American Express/Discover card. A full payment is required when booking if the package is a special on-sale product.
Step 2. Complete the reservation.Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with authentic signature and date on the bottom of the second page. It is the passenger's responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTO vacation which might include news flash, email blast or any other promotions in the future.Email/Fax your current and valid Passport Copy with the Booking Form together to info@utovacation.com/416-251-7778
Step 3. Finalize the booking.
-Final Payment
Balance payment of any regular products or services is due 150 days prior to departure unless specified. If the full payment is not obtained by the due date, UTO vacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please review carefully your product pages for your reference.
-Visa
The following documents from the passenger are required if visa is applied through UTO vacation Visa Center:
Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
Recent passport size photo with white background. Check requirement click here
Visa Application Form (Complete with signature and date)
*Remarks: If visa is applied by self, the supporting documents will be provided from UTO vacation if necessary
Step 4. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month before departure.
【Cancellation policy】
UTO vacation reserves the right to cancel or modify a tour prior to departure date if the group has less than 10 passengers. An alternative departure date will be offered for no extra charge or a full refund will be returned.
All cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Any cancellation of issued flight tickets before outbound departure (all the segments are unused) at the originally issued place would incur a penalty charge of CAD/USD 350.00 per ticket. No refund once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
No. of days prior to Tour departure Cancellation fee as % of total tour fare:$ per person
150 days or above $300.00 as the penalty
90-150 days $600.00 as the penalty
Within 30-90 days $600.00 + 30% of tour fare as penalty
Within 8-29 days $600.00 + 80% of tour fare as penalty
Within 7 days 100% of tour fare as the penalty
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination).
No refund or reimbursement will be available on any voluntarily giving up meals, tours and/or accommodations.A surcharge may apply should there be any additional fee occurs from any giving up decision from passengers. i.e. Since air ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date changing and/or booking cancellation.
[No Show]
If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of 100CAD per day has to be paid. (Only applicable for China Tours)
【Special Remarks】
Although we would be happy to assist your shopping needs, UTO vacation would not be responsible for price, quality, and service of any goods purchased during the tour.
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.
There could be possibilities that we might have to make alternations for your confirmed arrangements and we reserve the right to alter the order of touring and modify itineraries at any time to ensure the smooth running of your tour. Most alterations will be minor and of little effect on your overall arrangements. We will do our best to notify you of any such minor changes before your departure (Or as soon as possible if you have already departed), we will have no other liability to you.
【Special Request】
Seating/Cabin assignment: UTO vacation has no power to control the seating selection on the aircraft or cabin location on the cruise. All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTO vacation will not be responsible for any preferred seat upgrade on aircraft(except for business or first class seats).
【Reservation Changes】
Changes to an existing reservation, for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers.
*Please note that name changes to airline reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties, and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider.
There are no refunds for unused services.
【Travel Insurance】
UTO vacation strongly recommends all tour members to purchase travel insurance at the time of booking.
【Baggage】
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website and type in "Baggage Allowance" under the search bar.
【Tour Fare Includes】
- Transportation: International and domestic transportation fee (Bus, Train, Air tickets, and tax) are all included unless specified.
- Meals: Daily meals will be provided unless specified. Buffet breakfast is provided in hotel, lunch, and dinner in local style are provided in local restaurants licensed by the local Tourism Administration unless specified.
- Entrance fee of sightseeing mentioned in the itinerary, Coach, English Speaking Guide is included unless specified.
- Hotel Accommodation: Tour fare is based on two adults sharing one twin-bed room. Single supplement fee applies. UTO vacation reserves the right to substitute hotels of a similar or higher standard if the hotels listed in the itinerary are not available.
【Tour Fare Excludes】
- Visa Application Fee
-Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
- Optional Tours.
- Tips for guide, driver and restaurant waiters on tour are not included.
- Any Items not listed in the itinerary.
- Any other charges caused by the acts of God, natural disasters, fires, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
【Warm Tips】
The extra cost of schedule delay caused by Air Flight cancellation will be undertaken by guests themselves. The missed itineraries will not be re-arranged. During the tour, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel. All the extra cost will be undertaken by the client voluntarily. UTO vacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups. If clients apply for a visa through UTO vacation visa service center, once the visa is denied 90/150 days prior to departure date without any responsibilities on our end, we will return all pre-paid tour fare to clients except for the deposit and visa application fee.
If such case occurs within 90/150 days before departure date, we will return a portion or none of the pre-paid tour fare according to the cancellation penalty policy. If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering into or leaving from a foreign country or by Canadian officials when re-entering into Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. Any cruise line reserve the right to cancel, modify or substitute any scheduled port of calls at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions and UTO vacation shall not be liable for any loss to guests by reason of such cancellation or substitution.