☆ 5-Star Yangtze River Cruise
☆ Complimentary Extra Value Package: Beijing 3 Nights Pre-trip Extension 【Limited Seats, Book ASAP!】
☆ Delve into the middle and lower reaches of the mighty Yangtze from Chongqing to Shanghai.
☆ Feel the deluxe touch on the Yangtze specially designed for UTOvacation passengers.
☆ Take the advantage of the unimaginable cruise fare through the Three Gorges sponsored by Local Cruise lines.
☆ Include the prestigious cities of Suzhou, Wuxi and Hangzhou at Yangtze Delta.
☆ Enrich overall travel experiences by offering an array of hand-crafted optional programs and trip extensions.
Tour Code: USYS11
Duration: 11 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) All tour packages include round-trip international flights from New York/ Los Angeles / San Francisco / San Jose / Seattle to China.
Departure Cities with additional airfare:
【Washington / Boston / Chicago / Houston Depart: USD 300 extra per person】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Miami / Orlando /Fort Lauderdale/ Milwaukee Depart: USD 500 extra per person】
【Oklahoma City / Philadelphia / Phoenix / Portland / Sacramento / San Antonio / San Diego/Las Vegas Depart: USD 500 extra per person】
Land tour Only without round trip air ticket: 【-USD200 Minus】
2) 4-star hotel accommodations.(5-Star Hotel Upgrades are available)
3) 5-Star Yangtze River Cruise (Inside twin share cabin included).(Walk out balcony, Executive or Suite Cabins are available from + USD 249)
4) Ground transportation between the cities ( BY BUS ).
5) Sightseeing admission fees as listed on the agenda.
6) Meals (B-breakfast L-lunch D-dinner X-no meal).
7) Special cultural programs as listed in different cities as specified in the schedule.
8) Professional English speaking local tour expert in each destination city.
9) All Taxes & Fuel Surcharges.
10) UTOvacation’s Travel Assurance Program ( Free Reschedule before 150 days prior to trip departure and before air tickets are issued ).
1) China visa fee.
2) Travel insurance.
3) Any personal expenses.
4) Tour Extensions and Optional programs.
5) A Mandatory Service Charge & Tipping U$325/person (Land and Cruise package) is required and payable by Credit Card Before Your Final Payment Due Date.
6) Single Supplement: USD 800.(*Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
7) A no-show fee of $100 per person, per day will be issued if, for any reason, a customer does not attend the daily scheduled activities. This applies to all sponsored tours, packages and all discounted China tours, including this product.
8) No Show: If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of $100 per day per person has to be paid.UTOvacation prioritizes the safety and well-being of our customers. We do not oblige our customers to travel to destinations still impacted by Covid-19, force majeure, natural disasters (earthquakes, floods, and more), political change, war, riots, and more. We believe in transparency and providing our customers with all the information they need to make informed decisions. Therefore, we kindly ask our customers to review our terms and conditions carefully and take full responsibility for their purchasing and travel decisions.
ALL PRICES ARE IN USD
DEPOSIT POLICY:
Full Payment is Required at the Time of Booking.
Optional And Extension Programs:
*Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking.
Group Size:
☆ 10 - 40 Each Departure Date.
Meal Plan:
☆ Bountiful Buffet Breakfast Package( Include Beijing Pre-Trip Extension): USD 199/Person.
☆ Bite & Sip Package: USD 199/Person. Click here to view details
Cruise Upgrade ( See Hotel Section for Details ):
☆ Upgrade to guaranteed walk out balcony cabin: USD 249.
☆ Upgrade to executive cabin with walk out balcony: USD 499.
☆ Upgrade to walk out balcony cabin on deck 3: USD 339.
☆ Upgrade to walk out balcony cabin on deck 4: USD 359.
☆ Upgrade to walk out balcony cabin on deck 5: USD 379.
☆ Upgrade to walk out balcony cabin on deck 6: USD 399.
☆ Suites are available and please email or call us for details, availability and quote after booking.
(For all executive cabins and suite passengers, UTOvacation and cruise captain will invite you for a complimentary ship bridge visit)
Hotel Upgrade ( See Hotel Section for Details ):
☆ 5-Star Hotel Upgrade: USD 399/Person.
☆ Deluxe 5-Star Hotel Upgrade: USD 899/Person.
☆ Luxury 5-Star Hotel Upgrade: USD 1399/Person.
Gold Flight Package:
☆ If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets: USD 499/Person.
Boost Your Stay:
☆ Extend 1/2 more nights in Chongqing with 4-star hotel accommodations: USD 99-199/per person.
High Speed Train / Flight Upgrade:
☆ Upgrade From Bus To High Speed Train Or Flight on our discretion (Shanghai - Yichang): USD 199.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For USA -- Asia International Round Trip) Cost Extra USD 4000/per person.
HIGHLIGHTS:
☆ Delve into the middle and lower reaches of the mighty Yangtze from Chongqing to Shanghai.
☆ Feel the deluxe touch on the Yangtze specially designed for UTOvacation passengers.
☆ Take the advantage of the unimaginable cruise fare through the Three Gorges sponsored by Local Cruise lines.
☆ Include the prestigious cities of Suzhou, Wuxi and Hangzhou at Yangtze Delta.
☆ Enrich overall travel experiences by offering an array of hand-crafted optional programs and trip extensions.
Fly to Shanghai from the USA.
Note: For people who have taken the complimentary extra value package to join Beijing 3 nights pre-trip land tour(not including extra tipping), keep in mind that you have left America 3 days before others in the group.
Upon arrival, meet and greet at the airport and transfer to Suzhou, which is a “Paradise city” dating back to 514 BC, also called the "Venice of the East". Stay overnight in Suzhou and rest up.
Note: For people who have taken the complimentary extra value package to join Beijing 3 nights pre-trip land tour(not including extra tipping), today you will make your way to Shanghai and meet the Yangtze Spree group.
Embark on our bus and visit 【Lanli Garden】 where you could treasure the exotic silk embroidery history. Tour the 【Garden of Master of the Nets】 the smallest yet the most delicate landscape garden in Suzhou.
Today you will also visit the Silk Spinning Factory and learn the silk-making process. Transfer to Wuxi, an ancient city richly endowed with nature due to its pleasantly warm and moist climate – it boasts a reputation of being the “Land of Fish and Rice”. Walk along the famous 【Nanchang Street】, a well known hassle and bustle hub for the locals to meet for shopping and dining.
(Recommended Options US$30/pp):
Ride a boat on the breath taking 【Grand Canal 】with a walk around the river side local market.
After breakfast, enjoy the scenery as we pass by【 Lake Tai】, the third-largest freshwater lake in China. Head to the 【Lihu Park】 and the largest Fresh Water Pearl Center. Continue driving to Hangzhou, one of the six ancient capital cities, hometown for green tea. Visit 【West Lake】- the most famous attraction in Hangzhou. West Lake was man-made and has appeared in so many movies, documentaries and travel journals due to its picturesque landscape and touching love stories from ancient time. 【Fish viewing at the Flower Pond】 is also on our agenda.
(Recommended Options US$30/pp):
Boat ride on the 【West Lake】, the most renowned feature of Hangzhou, is noted for its scenery which blends natural beauty with many famous historical and cultural sites.
The morning starts from an educational stop for a taste of Dragon Well Tea at the Longjing Green Tea village. Later drive back to Shanghai, the largest city by population in China. Appreciate scenery by walking along 【the Bund】, a mile-long stretch along the Huangpu River. This area is the best place to capture the western influences from the old days.
(Recommended Options US$45/pp):
Take a 【Cruise on the Huangpu River】, while on the boat; you can take an outside view of the 【Oriental Pearl Tower】, the modern symbol of Shanghai City.
Free at leisure for last-minute souvenir shopping or just relax at your hotel. Or you may choose an optional day-tour of Shanghai highlights.
(Recommended Options US$45/pp):
【Shanghai maglev train 】is the fastest train in the world with an unbelievable top speed of 431km per hour. It is the only super high-speed bullet train with Magnetic technology in operation all over the world. Shop till you drop at knock-off market for your last minute shopping before exploring the famous【Xintiandi】, a stylish pedestrian street composed of Shikumen architecture and modern complex.
(Recommended Options US$45/pp):
Watch the 【Shanghai Acrobatics Show】, an absolutely wow time for the whole audience.
After breakfast, you will take the bus to Yichang(about 12 hours), the starting point of your Yangtze River Cruise. Board the luxurious Yangtze Cruise and have a resting evening.
Please Note:
1.The bus ride between Shanghai and Yichang is about 12 hours depending on the weather. It usually takes a longer time during raining season up to 15 hours due to the traffic jams. We might leave very early in the morning on this day (May be at 5am) in order to catch the boat on time in Yichang.
2.There is no washroom on the bus; our bus driver will make a few stops for your convenience along the way at designated service stations.
3.Put your water, snacks, medicine in your hand bags as bus drivers can NOT stop the bus on the highway at any time to open the underneath storage for you to reach your big luggage.
4.High speed train between the two cities is 7-8 hours and flight time is 2-3 hours. Feel free to upgrade your transportation service to high speed train or flight at US$99/pp if you are not comfortable traveling on the super long bus ride (subject to our ground operator’s final decision as for which one fits the real time situations).
Your highly anticipated grand Yangtze River adventure begins this morning. The 6300km long Yangtze is the longest river in China, flowing through 11 provinces. Its river basin covers 1/5 of the country"s territory. One out of every three Chinese citizens resides on the Yangtze. The Yangtze is often considered the birthplace of the Chinese civilization; there are so many historical and cultural heritage sites along the river.
(Optional shore excursion US$59/pp) Disembark for a trip to the massive Three Gorges Dam Project, the world"s largest dam, measuring 606 feet high and 6,500 feet long.
Re-embark the ship and sail through Xiling Gorge, the longest of the Three Gorges at 41 miles long and also its highest (4000 feet) among the three.
Triple-up Package US$99/pp:
(If you purchase all three shore excursions, the total price of US$177/pp is discounted to US$99/pp)
Early risers can start the day with a traditional Tai Chi lesson before breakfast. Enjoy a relaxing scenic cruise or attend the informative lectures and cultural programs. Wu Gorge is the most attractive gorge famous for forest-covered sheer cliffs and 12 peaks. Qutang Gorge is the last gorge you will pass through and it is the shortest and the narrowest one of the three.
(Optional shore excursion US$59/pp) Change to a smaller vessel and sail through the Lesser Three Gorges or Shen Nong Stream (Depending on the water conditions) for some appealing sights and maybe you could view the 2000 years old hanging coffins and wild monkeys if weather permits.
Triple-up Package US$99/pp:
(If you purchase all three shore excursions, the total price of US$177/pp is discounted to US$99/pp)
Today we continue sailing upstream the long Yangtze.
(Optional shore excursion US$59/pp) Fengdu Shuang gui Mount or Shibaozhai (Subject to navigation authority) Listen to river guide for the legends and stories happened at these historical places which are unbelievable and unforgettable.
On this final night, you are invited to take part in a Farewell Banquet with special performances by the cruise staff.
Triple-up Package US$99/pp:
(If you purchase all three shore excursions, the total price of US$177/pp is discounted to US$99/pp)
After breakfast, disembark and bid farewell to our warm and friendly crew. Our guide will take you to the airport for your flight home.
Or head to the hotel if you choose the option of extending one or two nights stay in Chongqing.
Chongqing 1 Night Hotel Extension: US$99/pp
Chongqing 2 Nights Hotel Extension: US$199/pp
For the remainder of the day, you are free to explore the mountain city of Chongqing and pick up some authentic last-minute souvenirs on your own.
Alternatively, you may join us for an optional tour.
(Recommended Options US$60/pp):
Chongqing Day Tour with 【Giant Panda watching】 and delicious Chongqing Hot Pot Lunch.
Transportation Upgrades:
☆ Upgrade From Bus Ride To High Speed Train Or Flight (depending on our ground operator) (Shanghai - Yichang): USD 199.
☆ Gold Flight Package: If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets: USD 499/Person.
☆ Upgrade To Business Class(Only Available For USA -- Asia International Round Trip): USD 4000/Person.
☆ Private Airport Pick Up / Drop Off Service: USD 80 / Person / Ride (Minimum To 2 PP).
Accommodation Upgrades:
☆ Upgrade To Guaranteed Walk Out Balcony Cabin: USD 249.
☆ Upgrade to Executive Cabin with walk out balcony: USD 499.
☆ Upgrade to walk out balcony cabin on deck 3: USD 339.
☆ Upgrade to walk out balcony cabin on deck 4: USD 359.
☆ Upgrade to walk out balcony cabin on deck 5: USD 379.
☆ Upgrade to walk out balcony cabin on deck 6: USD 399.
☆ 5-Star Hotel Upgrade: USD 399/Person.
☆ Deluxe 5-Star Hotel Upgrade: USD 899/Person.
☆ Luxury 5-Star Hotel Upgrade: USD 1399/Person.
Meal Plan:
☆ Bountiful Buffet Breakfast Package( Include Beijing Pre-Trip Extension): USD 299/Person.
Optional Tours
☆ Triple-up Shore Excursions Package: US$99【If purchase all three shore excursions】
Click Here To View More Information
☆ Beijing "Tiananmen Square & Forbidden City with lunch" (USD 75/Person)
☆ Beijing "Summer Palace", "Bird Nest & Water Cube"(Exterior) (USD 55/Person)
☆ Beijing "The Golden Mask Dynasty Show"(USD 45/Person)
Click Here To View More Information
☆ Suzhou "Boat ride on the Grand Canal"(USD 30/Person)
☆ Hangzhou "Boat ride on the West Lake"(USD 30/Person)
☆ Shanghai "Huangpu River Night Cruise" (USD 45/Person)
☆ Shanghai "Shanghai maglev train and knock-off market."(USD 45/Person)
☆ Shanghai" Shanghai Acrobatics Show"(USD 45/Person)
☆ Chongqing Day Tour with 【Giant Panda watching】 and delicious Chongqing Hot Pot Lunch (USD 60/Person)
Tour Extensions:
1) Xi"an Terra Cotta Warriors 3Days 2Nights Package:
Price: USD 1799.00/Person
Single Supplement: USD 1799.00
Gratuity: USD 60/Person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*All China domestic flights and ground transportation
*Sightseeing admission fees as listed on the agenda,
*Food as specifying on itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
* 4-star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
2) Beijing Express 4Days 3Nights Package:
Price: USD 1699.00/Person
Single Supplement: USD 1699.00
Gratuity: USD 60/Person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Sightseeing admission fees as listed on the agenda,
*Food as specifying on itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
* 4-star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
3) Chengdu Panda 4Days 3Nights Package:
Price: USD 1599.00/Person
Single Supplement: USD 1599.00
Gratuity: USD 45/Person
Included:
*Sightseeing admission fees as listed on the agenda,
*Food as specifying on itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
* 4-star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
Stay Like A Local-Extensions:
1) Chongqing 1 Night Hotel Extension (Airport pick up and drop off service not included)
Price: USD 1199.00/Person
Single Supplement: USD 1199.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
* 4-star hotel accommodations with daily ABF
2) Chongqing 2 Nights Hotel Extension (Airport pick up and drop off service not included)
Price: USD 1199.00/Person
Single Supplement: USD 1199.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
* 4-star hotel accommodations with daily ABF
3) Return Flight Extension-3 DAYS (Airport pick up and drop off service not included)
Price: USD 1299.00/Person
Included:
*Air Ticket change fee & fare difference from the original itinerary
4) Return Flight Extension-5 DAYS (Airport pick up and drop off service not included)
Price: USD 1399.00/Person
Included:
*Air Ticket change fee & fare difference from the original itinerary
5) Return Flight Extension: 6-60 DAYS (Drop Off Service Not included) (Depart from other Asian Cities)
Price: USD 1899/person
Included:
*Return flight from Tokyo / Osaka / Seoul / Taipei / Beijing / Shanghai / Hong Kong / Manila / Singapore / Kuala Lumpur / Ho Chi Minh City / Phnom Penh / Bangkok / Phuket
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
5 Star Yangtze River Cruise:
【China Goddess No.1 / 2 / 3】Or Similar
☆ Note: Cruise fare double occupancy Inside cabin: The stateroom is booked in a guaranteed Interior category on the cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated by the cruise line (at their discretion) and at any time up until checking in at the port.
☆ Note: Cruise fare double occupancy guaranteed walk out balcony cabin: The stateroom is booked in a guaranteed balcony category on the cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated by the cruise line (at their discretion) and at any time up until checking in at the port.
☆ Suites are available and please call or email us for details, availability and quote after booking.
(For all executive cabins and suite passengers, UTOvacation and cruise captain will invite you for a complimentary ship bridge visit)
4-Star Hotels Accommodations: (Based on ratings by booking.com / TripAdvisor / Expedia)
Beijing: Holiday Inn Beijing Shijingshan Parkview / similar
Suzhou: Holiday Inn Suzhou Huirong Plaza / similar
Hangzhou: Merchant Marco Garden Hotel / similar
Wuxi: Swiss-Bel Hotel Liyuan / similar
Shanghai: Shanghai Koyal International Hotel / similar
5-Star Hotel Upgrade:
Beijing: Chunhuiyuan Hot Spring Holiday Resort / similar
Suzhou: Grand Metropark Hotel Suzhou / similar
Wuxi: Wuxi Grand Gloria Hotel / similar
Hangzhou: New Century Grand Hotel Hangzhou / similar
Shanghai: Auto City Ruili Hotel / similar
Deluxe 5-Star Hotel Upgrade:
Beijing: The Great Wall Sheraton Hotel Beijing / similar
Suzhou: Pan Pacific Suzhou / similar
Wuxi: Grand Park Hotel Wuxi / similar
Hangzhou: Hangzhou Grand Metropark Hotel / similar
Shanghai: Sheraton Shanghai Hongkou Hotel / similar
Luxury 5-Star Hotel Upgrade:
Beijing: Fairmont Beijing / similar
Suzhou: InterContinental Suzhou / similar
Wuxi: Hyatt Regency Wuxi / similar
Hangzhou: Shangri-La Hangzhou / similar
Shanghai: Fairmont Peace Hotel / Le Royal Meridien Shanghai / similar
International Air:
*UTOvacation reserve the right to confirm the airlines, sample as below:
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum 10 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed |
Infant under 2 years old |
100% of adult tour fare |
We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6) As this is a sight-seeing and shopping tour, there are designated local shopping stops on this tour, and a minimum amount of time (60 mins) must be spent at each shopping site. However, there is no obligation to purchase anything. For those who are not very keen on shopping, visits to shopping sites should be treated as cultural learning experiences as all the products including jade, silk, tea, etc are deeply ingrained in the Chinese culture and well worth learning.
7)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
8) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
9) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
10) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See the airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation change policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
11) If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of $100 per person per day has to be paid.
12) Please note that if the flight for your tour is during lunch or dinner time, your meal will be served on board by the airline.
13) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the right to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
14) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
15) Triple Room: Standard inside/balcony cabins are not recommended for three or more passengers to share except for the child between 2-10 years old (Each cabin has one double bed in the width of 59” or a maximum of 2 single beds in the width of37” each. NO cot is provided for the standard cabin). Some cruises have limited number of family suites (upon request for upgrading) capable of holding three of more passengers.
This trip requires a Chinese Visa for USA/Canada passport holders.
* UTOvaction"s China Visa Service Options:
1: Group visa ( Single entry valid for 1 month from the date issue. At Least 2 People Travel Together. For less than 79 years old ): $398pp
2: Individual visa ( Multiple entries valid for up to 10 years ): $484pp
* A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information.
* If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $100pp administration fee.
* * All information and requirements in regard to visa applications are available on the Chinese Consulate"s website. Please contact your local Chinese Embassy/Consulate directly if you apply for a Chinese visa on your own and applicants are required to bring their visa application along with all supporting documents.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Call 1-855-526-1286 or email [email protected] for any inquiries about travel visas.
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
China is an exciting and thrilling tourist destination. There are a few key things you need to keep in mind when traveling in China.
Before Packing
Check the weather of your destination a week before your trip and get a sense of the clothes you'll need to pack. Determine the purpose of your trip and decide what to pack. Make a packing list and mark the number according to the importance. Leave keys, your contact information and a copy of your travel itinerary to family or friends.
China Picking List
We suggest travelers pack as light as possible. Pack smart ! Leave more space to make your tour comfortable and pleasant.
Essential Items
Passport, Visa, Insurance Policy and other necessary travel documents. Air, cruise or train tickets. A guide book or phrasebook with English. Map of places you are going to visit. Emergency card with your detailed contact information including full name, address, phone number. Credit card, Traveler's checks, and cash. First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket tissues. As most public bathrooms in China do not offer toilet paper, and you'll be glad that you have some when you need it.
Clothing/\Weather
The casual outdoor clothes are highly recommended. A pair of comfortable walking shoes. Socks, pants, and underwear. An umbrella and waterproof. Laundry bag. Bring clothes according to what season you are traveling.If you are going to board the Yangtze River Cruise on your trip, make sure to bring along one or two sets of smart causal dress for evening banquets.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve shirts. Summer (Jun - Aug): T-shirts, short sleeve shirts, skirts, sandals, caps, rain wear. Autumn (Sep - Nov): Western suits, jackets, sports coats, light woolen sweaters, rain wear. Winter (Dec - Feb): Down garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and cotton-padded shoes.
Other Items/Electricity
Camera and batteries. Camcorder. Mobile phone. Chargers of your cell phone, digital camera, etc. The electricity used in China is 220 volt AC. Wash rooms in many middle and high-class hotels are equipped with transformer plugs for electric shavers and hair dryers. For safety purpose, preparing an adapter is a much better idea.
Currency Exchange
China's legal currency is Renminbi, shortened as CNY. Also known as Chinese Yuan. When you purchase small items such as bottle water, snacks, small souvenir, use cash is more convenient. We recommend you exchange Chinese cash at the front desk in the hotels you stay. 300 -500 CAD or USD /person is enough to start off. Airport is usually not a good place for exchanging money as the rate is not the best.
China Packing Tips
Make copies for all your necessary materials and keep the copied items separately from the original one. Store a backup of your information in your email account or on a USB thumb drive. Do not carry too much cash. Do not carry expensive jewelry and watches. Do not keep your credit card and identification card together. Do not pack excessive quantities of drugs as you may have problems at China Customs. Rolling your clothes together instead of folding them one by one to save space. Put the items you regularly use at the top of your carry on. Leave some room in your bags for gifts and souvenirs. Always put the valuables in the hotel safe and clear your safe when checking out.
Travel Safety & Security
China is relatively a safe country to travel around compared with some other countries.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
During The Tour
Never drink the tap water in the hotels. Never let the stranger come into your room. If someone is knocking at your door, never open the door until his identity is verified. If your passport is not needed, never carry it along with you all the time just in case. Keeping a photo copy of your passport is a wise choice. When hanging out in the bustling places like open markets and busy streets, be care of your belongings in case of theft, especially camera, purse, and so on. Avoid traveling alone since you are not familiar with the places. Ask the policemen or seniors for help in case you are lost and they would be of great help for you. Never return back to the hotel too late when you are alone. Always exchange money at the Bank of China or at the hotel counters. Never exchange money in the black market. Get small bills prepared before getting out since street vendors, taxi, restaurants, convenience stores only take RMB cash and major credit cards are widely accepted in big shopping malls.
China Washrooms
In China, most of the toilets are squatting ones. Clean sit-down toilets are commonly available in hotels. If you want to find a bathroom on the street, just look for the sign of "WC" Since paper tissue is rarely provided in a washroom, always carry yours.
What Vaccines Do I Need To Travel In China?
Based on personal medical history and advice from the Public Health Agency of Canada, the following vaccinations are recommended for travel to China:
- Japanese Encephalitis: This virus occurs in almost all Asian countries, including parts of China. Vaccination is recommended for those spending extended periods of time outside and in parts of southern China where irrigation is done through flooding.
- Rabies: Rabies is spread through the saliva or scratch of an infected animal. China has the one of the highest number of reported Rabies cases in the world, and vaccination is recommended for travel.
- Polio: Though the last Polio case was reported in China in 1994, the country borders Afghanistan and Pakistan, two countries where the virus is still an endemic. Ensure your vaccination is up-to-date.
- Hepatitis A: Hepatitis A is spread to humans through contaminated food and water or contact with an infected person. This shot is recommended especially if you plan to sample some of China’s many street food offerings
- Hepatitis B: Hepatitis B is a serious liver disease commonly spread through sexual intercourse, exchange of body fluids, use of an infected needle, or piercing tools.
Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.
Step 4. Make your payment online
A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
This is a sponsored tour and as agreed by the traveller before the purchase. The sponsor requires that all passengers attend all the included activities during the trip. Not meeting this condition will lead to the revocation of the trip’s and traveller’s sponsorship. Each and any no show will incur a penalty of $100 per person, per day. If the traveller does not attend daily activities, payment will be immediately collected for the day missed. This penalty applies no matter the cause (including illness, flight/cruise delays, quarantines, and etc). If passengers do not attend the activities or pay associated penalties for missing scheduled activities, the sponsoring associations will cancel remaining hotels and flights.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
For China related tour packages, include daily shopping arrangements, and participation in shopping is entirely voluntary. There is absolutely no obligation for any forced shopping behavior, but group members are expected to visit the stores as part of the tour itinerary. Shopping stops included relative quantity as listed in the itinerary: Jade Store; Chinese Herbal Institute; Silk Spinning Factory; Fresh Water Pearl Center and Pottery imitation factory.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a traveling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.
Baggage
Each airline company has its own rules and regulations with baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company"s official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Flight Package Description
Silver Flight Package ( Guaranteed maximum of one-stop/layover to your destination country gateway )
If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets.(Option and flight itinerary are subject to availability)
Gold Flight Package ( Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Vaccination
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following to that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra costs will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such a document may result in the rejection of boarding aircraft or vessel for the children concerned.
Please note that some tour packages may require the compulsory gratuity which will be collected before your departure date. Failure to do so, UTOvacation reserves the right to cancel the booking (including all accommodations and flight arrangements)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
Please note: In case of heavy fog, dam repair, river channel closure, extreme drought/flood or any other interruptions outside of control that the ships cannot sail, the cruise company will notify passengers at least one day before and make any necessary modifications including but not limited to bus transfer, hotel accommodation and boat changing. UTOvacation is not responsible for any loss or refund for these unforeseen occasions.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable to China discounted tours or any trip that includes China discounted tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.
If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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