(Please read it carefully, accept the terms and click the confirmation button below to continue.)
Any of travel products or services purchased from UTOvacation contains a contractual agreement between purchaser and UTOvacation and it represents that the purchaser has agreed to UTOvacation's Terms and Conditions. Please ensure you read carefully the Terms and Conditions before making any payment.
2.0 Online Reservation
A Non-refundable, non-transferable deposit is required to secure a travel date. Please note, full payment is required when booking special on-sale products (check the product page for full description)
2.1 Reservations Procedures
Step 1 Visit UTOvacation website: www.utovacation.com
Step 2 Login or Register a new account.
Step 3 Select your desired departure date and departure city
Step 4 Make a deposit online, for exact deposit amount please refer to tour package online.
Step 5 Secure a valid VISA
Step 6 Make secondary deposit payment (if required) and/or final payment
(currency fluctuations may be applied)
Initial deposit required at the time of booking. In addition, some products may require a second deposit before final payment. Please review carefully your product pages for your reference. Deposits are non-refundable. (currency fluctuations may be applied)
3.1 Late Payment
If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services may be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
4.0 Finalization of the booking
Balance payment of any regular products or services is due 150 days prior to departure date unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses incurred. (currency fluctuations may be applied)
4.1 Visa Documentation
Travelers are responsible for securing their own VISA prior to the departure date. You may either employ UTOvacation to assist with the acquisition of a valid VISA, or you may get a VISA yourself.
5.0 Trip Confirmation
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month before the departure date.
6.0 Airline Details
UTOvacation provides a variety of airfares from different airlines for your convenience. Tickets are issued 1 month prior to the departure date. UTOvacation is not responsible for the services and policies imposed by the airline. Airline schedules and flights are subject to change without notice. UTOvacation is not responsible for penalties incurred for tickets, international or domestic, not issued by UTOvacation. UTOvacation reserves the right to rebook any travel itinerary as required.
6.1 Airline Contact Information
Passengers are responsible to provide UTOvacation with their full name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. UTOvacation will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
6.1 Airline Name Changes
Any name adjustments including minor spelling corrections may require airline reservations to be canceled or rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $100 revision fee per change. UTOvacation will not be held responsible for the denial of services by a carrier due to any name inaccuracies.
6.2 Airline Tickets
Once full payment is received, UTOvacation airline tickets will be issued 30 days prior to departure and are fully non-refundable. Once issued, some Published Instant Purchase Airfare tickets may be changed prior to the departure date and the airfare applied toward travel within 12 months of the original date of issue for a fee of $200 or more plus any difference in airfare; however, some tickets are non-changeable; specific fees and policies may vary by airline. Please note that some airlines do not accept all major credit cards for payment of Published Instant Purchase Airfare.
6.3 Airline Schedule Changes
If a schedule change occurs UTOvacation will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. UTOvacation is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. UTOvacation is unable to provide any refund or compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline
6.4 Airline Baggage
UTOvacation is not responsible for the safekeeping or securing of any baggage during the flight or ground tours. Travelers are responsible to ensure their baggage adheres to the pre-specified requirements of the designated airlines. Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). UTOvacation is not responsible for checked bag fees, excess luggage or weight charges levied by an airline
7.0 Hotel Accommodations
All travel with UTOvacation is based on double occupancy rules. A single occupancy surcharge will be applicable to travelers traveling on their own. Triple room occupancy is based on two single beds with a sofa/folding bed or cot. Special requests such as bed types, smoking preference, and connecting rooms are subject to availability. Hotel check-in time is approximately not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. UTOvacation reserves the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
Meals are defined specifically for each itinerary. Typically for most tours, unless specified will include a breakfast at the hotel. Optional meal packages are available upon requests. Any specific dietary requests should be made directly to the Hotel staff.
Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from UTOvacation. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the option to add transfer services to your reservation. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. UTOvacation or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to a flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.
10.0 Guided Tours
Guided or Escorted tours are operated typically by bus, the size is normally dictated by the number of participants. The number of participants may vary during the tour. The times and schedules as listed on the itineraries are approximate and meant only as guidelines. It is the travelers' responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “skip”, in which case you will not be eligible for a refund for the unused service(s). Please note, certain components of the trip are considered mandatory, and if a traveler does “skip” these mandatory events, a fine of $100 is applicable.
Please note, dependant on the destination, certain religious or national holidays or seasonal construction may result in a specific attraction to be closed. UTOvacation will make its best effort to ensure proper planning is implemented to avoid such complications. UTOvacation reserves the right to provide alternate and amend arrangements.
10.2 English Language
All guided tours are conducted in English. UTOvacation makes its best effort to ensure all tour guides are fluent in English. Additional languages may be offered but cannot be guaranteed.
11.0 Optional Sightseeing Tours
During your guided tour, a series of additional tours are available for purchase. These tours are available for purchase at any time. Please note, additional tours are subject to availability and require a set number of participants. Should an optional tour not reach the minimum number of participants a refund will be provided.
Traveler Conduct Policy: To ensure the safety and enjoyable experience of all its clients. UTOvacation reserves the right to reject or expel any individual who is deemed disruptive or violent including individuals who are intoxicated and/or under the influence of drugs. Expenses, including cancellation fees and/or costs for alternate travel plans or to return, are the responsibility of the disruptive individual. All unused services are non-refundable.