You can add the UTO Worry-Free Plan, giving you more flexibility to change your order with each new booking.
Discover 5 UNESCO World Heritage Sites.
☆ Great Wall
☆ Forbidden City
☆ Grand Canal
☆ Suzhou Classical Garden
☆ Hangzhou West Lake
Tour Code: CPB10
Duration: 10 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from Toronto/Vancouver/Montreal to China.
Departure Cities with additional airfare:
【Calgary / Saskatoon / Regina / Edmonton / Quebec / Winnipeg / Halifax / Fredericton / Ottawa / Victoria--Depart Need Additional $500】
Land tour Only without round trip air ticket: 【-CAD300 Minus】
2) Ground transportation between the cities ( BY BUS )
3) Hand-picked 4-star hotel accommodations with daily ABF
4) Sightseeing admission fees as listed on the agenda
5) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during lunch or dinner time, your meal will be served on board by the airline.
6) Special cultural programs as specified in the schedule
7) Professional English speaking local tour expert
8) All tax and fuel surcharge
1) China visa fee
2) Travel insurance
3) Any personal expenses
4) Tour Extensions and Optional programs:
5) Compulsory tipping $355 CAD=$270 USD/person is required and payable by Credit Card Before Your Final Payment Due Date.
6) Single Supplement: CAD 499
7) A no-show fee of $100 per person, per day will be issued if, for any reason, a customer does not attend the daily scheduled activities. This applies to all sponsored tours, packages and all discounted China tours, including this product.
UTOvacation prioritizes the safety and well-being of our customers. We do not oblige our customers to travel to destinations still impacted by Covid-19, force majeure, natural disasters (earthquakes, floods, and more), political change, war, riots, and more. We believe in transparency and providing our customers with all the information they need to make informed decisions. Therefore, we kindly ask our customers to review our terms and conditions carefully and take full responsibility for their purchasing and travel decisions.
ALL PRICES ARE IN CAD
DEPOSIT POLICY:
Full Payment is Required at the Time of Booking.
Optional program and Upgrades:
* Extension Programs Policy: Since the reservations are limited, we recommend for you to select extension programs at the time of booking (No Extra Deposit Payment).
* Select your optional packages while you are in China and pay to the local tour guide.
Group Size:
☆ 10 - 40 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For Canada -- Asia International Round Trip) Cost Extra CAD 6,000/Person.
HIGHLIGHTS:
• Explore the mysterious Forbidden City, the largest and the most complete imperial palace and ancient building complex in China, and in the world.
• Walk on the famous Great Wall to feel the history associated with this almost mystical landmark.
• Stroll in one of the four famous gardens in Suzhou--Master of the Nets Garden.
• Admire the beauty of West Lake by taking a short cruise on it.
• Immerse yourself in the bustling metropolis Shanghai.
Fly to Beijing from Canada.
Upon arriving at Beijing International Airport, you will be greeted by your tour guide and then transferred to the hotel. The rest of the day is free to relax.
Free at leisure to explore Beijing at your own pace. Or you may choose an optional day-tour of Beijing highlights.
(Recommended Options C$95):
After breakfast, visit 【Tiananmen Square】-the biggest city central square in the world, the area of the square is about 44 hectares and it can accommodate 1 million people. Explore the incredible 【Forbidden City】 with its best-preserved imperial palace complex. Experience Hutong, the old town of Beijing, on a man-powered pedicab to experience how natives live in their traditional lifestyle. Step in one of the local 【Siheyuan courtyard house】 to learn how to make Chinese dumplings and enjoy a real typical home-made lunch. Walk around the 【Lotus Market】.
(Recommended Options C$70):
Visit the 【Summer Palace】& Visit the exterior of 【Bird's Nest】&【Water Cube】(2008 Olympic stadiums)
Being the largest and most well-preserved royal park in China, Summer Palace greatly influences Chinese horticulture and landscape with its famous natural views and cultural interests, which also has long been recognized as 'The Museum of Royal Gardens'.
After breakfast, explore the【Juyongguan Great Wall】, one of the seven greatest man-made wonders of the world and definitely the focal point of China. You will hike along the Great Wall. On the way there, visit Jade Store first. In Chinese, jade is pronounced as ‘Yu’, and it has a history in China of at least four thousand years. After that visit 【Chinese Herbal Institute】 to learn about traditional Chinese medicine which has existed for thousands of years.
(Recommended Options:) evening large scale dramatic musical performance 【Golden Mask Dynasty Show】C$60
Take the early flight to Shanghai. Transfer to Suzhou, This city, which dates back to 514 BC, is sometimes called the "Venice of the East". Visit【Lanli Garden】where you could treasure the exotic silk embroidery history. Visit the 【Garden of Master of the Nets】the smallest yet the most delicate landscape garden in Suzhou.
Today you will visit the Silk Spinning Factory and enjoy the Silk-making demonstration. Transfer to Wuxi. Wuxi is an ancient city richly endowed with nature due to its pleasantly warm and moist climate – it boasts a reputation of being the “Land of Fish and Rice”. Visit the famous 【Nanchang Street】.
(Recommended Options C$40):
Boat ride on the 【Grand Canal 】with walk around the local market.
After breakfast, enjoy the scenery as we pass by【 Lake Tai】, the third-largest freshwater lake in China. Visit the【Lihu Park】, and the largest Fresh Water Pearl Center. Transfer to Hangzhou. Hangzhou, one of the six ancient capital cities, is the hometown for green tea. Visit【West Lake】- the most famous attraction in Hangzhou. West Lake was man-made and created after the Chinese love for garden-style parks for recreation. Visit【Fish Viewing at the Flower Pond】.
(Recommended Options C$40):
Boat ride on the 【West Lake】 the most renowned feature of Hangzhou noted for its scenic beauty which blends naturally with many famous historical and cultural sites.
The morning starts from an educational stop for a taste of Dragon Well Tea at the Longjing Green Tea village. Later drive back to Shanghai, the largest city by population in China. Appreciate scenery by walking along【the Bund】, a mile-long stretch along the Huangpu River. This area is the best place to capture the western influences of the old days.
(Recommended Options C$60):
Take a 【Cruise on the Huangpu River】, while on the cruise, you can take an outside view of the 【Oriental Pearl Tower】, the modern symbol of Shanghai City.
Free at leisure for last-minute souvenir shopping or just relax at your hotel. Or you may choose an optional day-tour of Shanghai highlights.
(Recommended Options C$60):
【Shanghai maglev train 】is the fastest train in the world with an unbelievable top speed of 431km per hour. It is the only super high-speed bullet train with Magnetic technology in operation all over the world. Shop till you drop at knock-off market for your last minute shopping before exploring the famous【Xintiandi】, a stylish pedestrian street composed of Shikumen architecture and modern complex.
(Recommended Options C$60):
【Shanghai Acrobatics Show】.
After breakfast, transfer to the airport for your flight home.
Optional Programs:
Day 3 Beijing "Tiananmen Square & Forbidden City with lunch" ($95)
Day 3 Beijing "Summer Palace", "Bird Nest & Water Cube"(Exterior) ($70)
Day 4 Beijing "The Golden Mask Dynasty Show"($60)
Day 6 Suzhou "Boat ride on the Grand Canal"($40)
Day 7 Hangzhou "Boat ride on the West Lake"($40)
Day 8 Shanghai "Huangpu River Night Cruise" ($60)
Day 9 Shanghai "Shanghai maglev train and kick off market."($60)
Day 9 Shanghai" Shanghai Acrobatics Show"($60)
* Select your optional packages while you are in China and pay to the local tour guide.
Tour Extensions:
1) Xi"an Terra Cotta Warriors 3 Days 2 Nights Package: Click Here To View More Information
Price: CAD 799.00
Single Supplement: CAD 200.00
Gratuity: $45
Included:
*Air Ticket change fee & fare difference from the original itinerary
*All China domestic flights and ground transportation
*Sightseeing admission fees as listed on the agenda,
*Food as specifying on itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
*4-4.5 star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
2) Yangtze River Cruise 6Days 5Nights Package: Click here to view itinerary
Price: CAD 999.00
Single Supplement#1: CAD 589.00(For the solo traveler of the entire trip)
Single Supplement#2: CAD 518.00(For the party of three travelers, all of you will share a triple room on land hotels and for the cruise portion, two cabins will be provided as there is no triple cabin on the cruise)
Gratuity: $75
Included:
*5-Star Yangtze River Cruise
*Air Ticket change fee & fare difference from the original itinerary
*All China domestic flights and ground transportation
*Sightseeing admission fees as listed on the agenda
*Food as specifying on itinerary
*Guided Sightseeing Luxury Tour
*Ground transportation
*4-4.5 star hotel accommodations with daily ABF
*Special cultural programs as listed in different cities as specified in the schedule
*Professional English speaking local tour expert
Stay Like A Local-Extensions:
1) Shanghai 3 Nights Hotel Extension
Price: CAD 399.00
Single Supplement: CAD 200.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
* 4-star hotel accommodations with daily ABF
*Airport drop off service
2) Shanghai 5 Nights Hotel Extension
Price: CAD 599.00
Single Supplement: CAD 300.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
* 4-star hotel accommodations with daily ABF
*Airport drop off service
3) Return Flight Extension-3 DAYS
Price: CAD 299.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
4) Return Flight Extension-5 DAYS
Price: CAD 399.00
Included:
*Air Ticket change fee & fare difference from the original itinerary
4-Star Hotels:
Beijing: Holiday Inn Beijing Shijingshan Parkview / similar
Suzhou: Holiday Inn Suzhou Huirong Plaza / similar
Hangzhou: Merchant Marco Garden Hotel / similar
Wuxi: Swiss-Bel Hotel Liyuan / similar
Shanghai: Shanghai Koyal International Hotel / similar
International Air (*UTOvacation reserve the right to confirm the airlines below)
☆ Air Canada:
☆ Air China:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines
☆ China Southern Airlines
☆ Ximen Airlines
☆ Beijing Capital Airlines
☆ Sichuan Airlines
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with a minimum of 10 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6) As this is a sight-seeing and shopping tour, there are designated local shopping stops on this tour, and a minimum amount of time (60 mins) must be spent at each shopping site. However, there is no obligation to purchase anything. For those who are not very keen on shopping, visits to shopping sites should be treated as cultural learning experiences as all the products including jade, silk, tea, etc are deeply ingrained in the Chinese culture and well worth learning.
7)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
8) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
9) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
10) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See the airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation change policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
11) If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of $100 per person per day has to be paid.
12) Please note that if the flight for your tour is during lunch or dinner time, your meal will be served on board by the airline.
13) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the right to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
14) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
Visa:
* This trip requires a Chinese Visa for USA & Canada passport holders.
* China Visa Option:
All visa applicants to China in Canada will need to provide fingerprints in person at the Visa Application Centre in Montreal, Toronto, Ottawa, Calgary, or Vancouver. The applicants who are less than 14 years old or more than 70 years old may be exempted.
1: Individual visa VIP service (Multiple entries valid for up to 10 years) ( Ontario residents only ): $598pp
This service accepts visa applications from Canadian citizens or citizens of other countries staying in Ontario (excluding Ottawa) and Manitoba with appropriate legal status. We will meet each traveler personally at the Visa Application Center in Toronto before your fingerprint appointment to provide you with the necessary documents for signature and answer any last minute questions. After the fingerprints are taken, the application package will be complete and the consulate will issue the visa. Once the visa is issued, UTOvacation will collect your documents and contact you.
Include:
· Filling out application forms
· Preparing supporting documents
· Application review
· Making appointment
The traveler will bring all the necessary documents provided by UTOvacation and submit them to your local Visa Application Center on your own:
393 University Ave, Toronto, ON M5G 1E6
999 W Broadway #250, Vancouver, BC V5Z 1K3
220 Laurier Ave W #1450, Ottawa, ON K1P 5Z9
2000 Rue Mansfield Suite 700, Montréal, QC H3A 2Z4
855 8 Ave SW Unit 200, Calgary, AB T2P 3P1
* A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information.
* If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $100pp administration fee.
* All information and requirements in regards to visa applications are available on Chinese Consulate"s website. Applicants are required to bring their visa application along with all supporting documents. Please contact your local Chinese Embassy/Consulate directly if you apply for a Chinese visa on your own.
China is an exciting and thrilling tourist destination. There are a few key things you need to keep in mind when traveling in China.
Before Packing
Check the weather of your destination a week before your trip and get a sense of the clothes you'll need to pack. Determine the purpose of your trip and decide what to pack. Make a packing list and mark the number according to the importance. Leave keys, your contact information and a copy of your travel itinerary to family or friends.
China Picking List
We suggest travelers pack as light as possible. Pack smart ! Leave more space to make your tour comfortable and pleasant.
Essential Items
Passport, Visa, Insurance Policy and other necessary travel documents. Air, cruise or train tickets. A guide book or phrasebook with English. Map of places you are going to visit. Emergency card with your detailed contact information including full name, address, phone number. Credit card, Traveler's checks, and cash. First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket tissues. As most public bathrooms in China do not offer toilet paper, and you'll be glad that you have some when you need it.
Clothing/\Weather
The casual outdoor clothes are highly recommended. A pair of comfortable walking shoes. Socks, pants, and underwear. An umbrella and waterproof. Laundry bag. Bring clothes according to what season you are traveling.If you are going to board the Yangtze River Cruise on your trip, make sure to bring along one or two sets of smart causal dress for evening banquets.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve shirts. Summer (Jun - Aug): T-shirts, short sleeve shirts, skirts, sandals, caps, rain wear. Autumn (Sep - Nov): Western suits, jackets, sports coats, light woolen sweaters, rain wear. Winter (Dec - Feb): Down garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and cotton-padded shoes.
Other Items/Electricity
Camera and batteries. Camcorder. Mobile phone. Chargers of your cell phone, digital camera, etc. The electricity used in China is 220 volt AC. Wash rooms in many middle and high-class hotels are equipped with transformer plugs for electric shavers and hair dryers. For safety purpose, preparing an adapter is a much better idea.
Currency Exchange
China's legal currency is Renminbi, shortened as CNY. Also known as Chinese Yuan. When you purchase small items such as bottle water, snacks, small souvenir, use cash is more convenient. We recommend you exchange Chinese cash at the front desk in the hotels you stay. 300 -500 CAD or USD /person is enough to start off. Airport is usually not a good place for exchanging money as the rate is not the best.
China Packing Tips
Make copies for all your necessary materials and keep the copied items separately from the original one. Store a backup of your information in your email account or on a USB thumb drive. Do not carry too much cash. Do not carry expensive jewelry and watches. Do not keep your credit card and identification card together. Do not pack excessive quantities of drugs as you may have problems at China Customs. Rolling your clothes together instead of folding them one by one to save space. Put the items you regularly use at the top of your carry on. Leave some room in your bags for gifts and souvenirs. Always put the valuables in the hotel safe and clear your safe when checking out.
Travel Safety & Security
China is relatively a safe country to travel around compared with some other countries.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
During The Tour
Never drink the tap water in the hotels. Never let the stranger come into your room. If someone is knocking at your door, never open the door until his identity is verified. If your passport is not needed, never carry it along with you all the time just in case. Keeping a photo copy of your passport is a wise choice. When hanging out in the bustling places like open markets and busy streets, be care of your belongings in case of theft, especially camera, purse, and so on. Avoid traveling alone since you are not familiar with the places. Ask the policemen or seniors for help in case you are lost and they would be of great help for you. Never return back to the hotel too late when you are alone. Always exchange money at the Bank of China or at the hotel counters. Never exchange money in the black market. Get small bills prepared before getting out since street vendors, taxi, restaurants, convenience stores only take RMB cash and major credit cards are widely accepted in big shopping malls.
China Washrooms
In China, most of the toilets are squatting ones. Clean sit-down toilets are commonly available in hotels. If you want to find a bathroom on the street, just look for the sign of "WC" Since paper tissue is rarely provided in a washroom, always carry yours.
What Vaccines Do I Need To Travel In China?
Based on personal medical history and advice from the Public Health Agency of Canada, the following vaccinations are recommended for travel to China:
- Japanese Encephalitis: This virus occurs in almost all Asian countries, including parts of China. Vaccination is recommended for those spending extended periods of time outside and in parts of southern China where irrigation is done through flooding.
- Rabies: Rabies is spread through the saliva or scratch of an infected animal. China has the one of the highest number of reported Rabies cases in the world, and vaccination is recommended for travel.
- Polio: Though the last Polio case was reported in China in 1994, the country borders Afghanistan and Pakistan, two countries where the virus is still an endemic. Ensure your vaccination is up-to-date.
- Hepatitis A: Hepatitis A is spread to humans through contaminated food and water or contact with an infected person. This shot is recommended especially if you plan to sample some of China’s many street food offerings
- Hepatitis B: Hepatitis B is a serious liver disease commonly spread through sexual intercourse, exchange of body fluids, use of an infected needle, or piercing tools.
Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.
Step 4. Make your payment online
A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or final payment is required 180 days
prior to the tour departure date. For all packages, all essential travel
documents, which include but are not limited to a Valid Passport Copy, should
be submitted by this date. In the event of delayed payment or late submission
of essential travel documents, a surcharge will be applied for each traveler.
This surcharge will be equivalent to the original total tour package cost,
inclusive of all optional and mandatory fees, as specified on the invoice. It
is imperative to note that this surcharge is subject to the fees imposed by our
suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerapproximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information onthe Booking Form with an authentic signature and date on the bottom of thesecond page. It is the passenger"s responsibility to ensure documentationaccuracy and travel documents validity. You will be liable for the full losscaused by incorrect information. By the time you full-fill the bookingform, you have agreed to receive correspondence from UTOvacation which mightinclude newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Formtogether to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred. * In addition, some productsmay require a second deposit before final payment. Please carefully review yourproduct pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerone month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is requiredto secure the space. We accept cash, cheque, money order, debit card, creditcard, email transfer, TD transfer. A full payment is required when booking ifthe package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travelvisa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, thesupporting documents will be provided from UTOvacation One Month prior to thetrip departure date. Supporting documents requested early are subject to a $100 administration fee..
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policyin full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departuredate. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written formby email or fax including your reservation number, full name anddate of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered
non-refundable. Any cancellations made, whether prior to or after the
commencement of travel, will not be eligible for a refund. An administration
fee will also apply. No refund will be issued once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/orafter the tour has commenced (Including denied and/or rejected by ImmigrationDepartment or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarilyforego meals, cruise, tours and/or accommodations. A surcharge may apply shouldthere be any additional fees occurred from services refused by the passengers.i.e. Since air ticket, cruise ticket, transportation, accommodation, and mealshave to be arranged in advance during high season (i.e.Holidays, SpecialEvents, and other important activities and conventions), no departure datechanged is allowed. No refund will be available on departure date change and/orbooking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,natural disasters, fire, weather, governmental and local authority"s order,political change, strikes, war, riots, quarantine, custom regulations, damagesor inquiry caused by accident is beyond the responsibility of UTOvacation andtherefore, you agree to hold UTOvacation harmless and non-liable for anyrefunds or compensation outside of the previously defined refund structure.Furthermore, should the traveller violate any local/provincial or national lawsduring their travels, UTOvacation is not responsible or liable. By this signingthe agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at thattime.
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have occurred after the date of booking. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with TravelVisa’s which have already been issued or any services that have already beendelivered.
All reschedule tours are consider non-refundable; regular cancellation policydoes not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
This
is a sponsored tour and as agreed by the traveler before the
purchase. The sponsor requires that all passengers attend all the included
activities/shopping stops during the trip. Not meeting this condition will lead
to the revocation of the trip’s and traveler"s sponsorship. Each and
any no show will incur a penalty of $100 per person, per day. If
the traveler does not attend daily activities, payment will be
immediately collected for the day missed. This penalty applies no matter the
cause (including illness, flight/cruise delays, quarantines, and etc). If
passengers do not attend the activities/shopping stops will need to pay
associated penalties for missing scheduled activities, the sponsoring associations
will cancel remaining hotels and flights.
Shopping During your Tour
Although we would be
happy to assist your shopping needs, UTOvacation would not be responsible for
price, quality, and service of any goods purchased during the tour. If you have
any inquiries about the quality, price, after-sales service, etc., of the
purchased goods, please contact the store directly.
For
China related tour packages, include daily shopping arrangements, and
participation in shopping is entirely voluntary. There is absolutely no
obligation for any forced shopping behavior, but group members are expected to
visit the stores as part of the tour itinerary. Shopping stops included
relative quantity as listed in the itinerary: Jade Store; Chinese Herbal
Institute; Silk Spinning Factory; Fresh Water Pearl Center and Pottery
imitation factory.
Price Adjustments
After the booking is confirmed, if the price increased following the impositionof a surcharge on fuel by the carrier or an increase in the exchange rate,insofar as the exchange rate applicable before the date on which the servicesare provided has increased by more than 5% since the date on which the contractwas entered into; and/or if the increase, without taking into account anyincrease in the provincial sales tax or USA Canada"s goods and services tax,raising taxes, royalties or reauthorized charges by a competent public authority,is equal to or greater than 7% of the price of services, you may choose betweena full and immediate reimbursement of the services or the provision of similarservices.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemednecessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if itfeels it is in the best interest of its passengers especially in cases thatinvolve the health and safety. This may include minor adjustments like thetiming of a scheduled tour attraction visit to a complete datemodification.
UTOvacation will do its best to notify you of any such changes before yourdeparture (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill itstour obligations. However, UTOvacation is not liable for scenarios which impactroom availability, tour execution, separate fees or other elements of the tourthat is enforced by third party entities such as local and federalauthorities.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control theseating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruiseline group department or randomly selected by the computer system.Therefore, UTO vacation cannot help the customers to change, reserve,pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for anypreferred seat upgrade on aircraft (except for business or first classseats). Some cruise packages allow the selection of cabins at the time ofbooking for an upgraded price; please refer to the product page fordetails.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,will incur a $299 per person charge plus any additional supplier fees. Thisincludes name changes and removal of any services such as optional tours andtransfers.
*Please note that name changes to airline or cruise line reservations aresubject to full cancellation or re-booking. See Airline Name Changes sectionfor specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and isnot covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates atthe time of amendment and must be paid directly by the passenger to the serviceprovider. UTOvacation will make its best effort to minimize these costs,however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insuranceat the time of booking. UTOvacation does not directly offer Travel Insurance.The Travel Insurance recommended by UTOvacation are facilitated and owned bythird party operators. Any Travel Insurance purchased by the passenger isgoverned by the third party and UTOvacation is not liable or responsible forsaid insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,size, and number. The best way to find out the rules and regulations is to govisit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer toyour specific tour product page’s terms & conditions for specific baggageallowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or changewill be undertaken by passengers themselves. The missed itineraries will not bere-arranged. During the tour or cruise, it will be considered as surrenderingapplication automatically if you do not attend the pre-arranged tour or checkin the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacationreserves the right to abandon any clients if such clients violate the law ordamage the interest of tour groups If a travel visa is denied for any reasonneither it is applied through UTOvacation Visa Service Center or applied on yourown, the tour cancellation policy applies when cancellation of the tour isrequested. UTOvacation holds no responsibilities for any denied Travel Visaapplication.
If a child, 18 years old or younger, is travelling abroad with only oneparent/guardian, children MUST carry a notarized consent letter signed bynon-accompanying parent/guardian. If a child, 18 years old or younger istravelling alone, children MUST carry a notarized consent letter signed by bothparents/guardian. Such a consent letter may be requested by immigrationauthorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presentingsuch document may result in the rejection of boarding aircraft or vessel forthe children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flightarrangement if the customer fails to pay the compulsory tipping for the entiretrip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tour guidesand bus drivers of the designated tours, to ensure our customers receive thebest and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduledport of calls and the schedule at any time and for any reason whatsoeverwithout prior notice due to the navigation authority and water conditions. Anyadditional expenses cause by the trip interruption should be paid by thecustomers, which includes but not limited to meals, transportation, hotel accommodations,personal expense, and lost baggage. UTOvacation shall not be liable for anyloss to guests.
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable China discountedtours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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