☆ Marvel at the impressive Quatab Minar, a towering monument standing at 70 meters.
☆ Embark on a journey of exploration by visiting Agra
☆ Behold the grandeur of the Taj Mahal, one of the Seven Wonders of the World
☆ Discover the historical significance of Delhi, the Imperial city
☆ Climbing the Sigiriya Rock Fortress in Sri Lanka, a UNESCO World Heritage Site
☆ Visit the national asset of Sri Lanka, Peradeniya Botanical Garden
Tour Code: USIS15
Duration: 14 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
The following departure cities are available for an additional charge:
Additional U$300/person | Los Angeles / San Francisco |
Additional U$500/person | Oklahoma City / Phoenix / Portland (OR) / Sacramento / San Antonio / San Diego / Las Vegas / San Jose / Seattle |
Additional U$700/person | Atlanta / Charlotte / Detroit / Memphis / Miami / Orlando / Fort Lauderdale / Milwaukee / Austin / Dallas / Denver / Philadelphia / Washington D.C. / Boston / Chicago / Houston |
Land-only package without round-trip international flight ticket: minus U$200/person
2) Airport Pick up / Drop off Service
3) Flights between India and Sri Lanka
4) Ground transportation between the cities ( BY BUS )
5) Hand-picked 5-star hotel accommodations
6) Sightseeing admission fees as listed on the agenda
7) Jeep ride at Amber Fort in Jaipur and Rickshaw ride in Delhi
8) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
9) Special cultural programs as specified in the schedule
10) Professional English speaking local tour expert
11) All tax and fuel surcharges
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) A Mandatory Service Charge & Tipping USD 290/pp is required and payable by Credit Card Before Your Final Payment Due Date.
5) India visa fee USD 189/pp & Sri Lanka visa fee USD 119/pp
6) Single Supplement: USD 990 (*Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
ALL PRICES ARE IN USD
PAYMENT POLICY:
Full Payment is Required at the Time of Booking
Optional program and Upgrades:
* Since the seats are limited, we recommend you choose optional and extension programs at the time of booking.
Group Size:
☆ 10 - 40 Each Departure Date.
Depart from the USA.
*Note: Depending on your departure city, you may need to depart one day earlier than the itinerary departure date. Your flight schedule will be provided once your ticket is issued.
Upon your arrival at Delhi"s International Airport, a UTOvacation representative will be there to meet and greet you, and transfer you to your hotel.
Please note that the normal check-in time at the hotel is 2:00 pm.
Delhi, the capital city of India, is a vibrant metropolis that seamlessly blends the ancient with the modern. Situated on the west bank of the Yamuna River, between the Aravali hills and the Himalayas, this city has been strategically located on the route from the northwest frontier to the fertile Ganges plains for over two millennia. Its location has made it a seat of power for successive dynasties throughout history.
After your arrival, the remainder of the day is yours to relax and unwind at the hotel.
Enjoy a buffet breakfast at the hotel before embarking on a full-day tour of Delhi.
The tour of Old Delhi includes a drive past the imposing Red Fort, a visit to India"s largest mosque - Jama Masjid, followed by a cycle rickshaw ride through the narrow lanes of Chandni Chowk and a visit to Raj Ghat.
The Red Fort, built by Mughal Emperor Shah Jahan in 1648, is a sprawling fort of red sandstones along the Yamuna River. Jama Masjid, commissioned by Shah Jahan and completed in 1656, is the country"s largest and most famous mosque.
The tour continues to New Delhi with a visit to Humayun"s Tomb, the first Mughal garden tomb and a stunning architectural marvel similar to the Taj Mahal. You"ll also see the Parliament House, Rashtrapati Bhawan, and India Gate - a famous war memorial located at the east end of Rajpath.
The tour ends with a visit to Agrasen Ki Baoli, a stepwell in the center of the city, and Bangla Sahib Gurudwara, a prominent Sikh temple.
Optional Tour: Visit to Qutab Minar in Delhi: U$59/person
Indulge in a delicious buffet breakfast at the hotel before embarking on a scenic 5-6 hour drive to Jaipur, covering approximately 265 kilometers.
Upon arrival in Jaipur, check-in at your hotel and immerse yourself in the city"s rich history and culture. The city was founded in 1727 by Maharaja Jai Singh II, an avid astronomer who planned the city"s layout with surrounding walls and six rectangular blocks based on ancient Hindu principles of town planning and architecture.
The rest of the day is yours to relax and unwind at the hotel or explore the vibrant local bazaars, offering a colorful array of handicrafts, textiles, and jewelry. Explore the city"s rich cultural heritage and immerse yourself in the sights and sounds of Jaipur at your leisure.
Enjoy a delicious buffet breakfast at the hotel before embarking on a full-day tour of Jaipur. Visit the magnificent Amber Fort, which blends Hindu and Mughal architectural styles and is set amidst rugged hills. Afterward, explore Jaipur city, starting with a drive or visit to the Palace of Winds, also known as Hawa Mahal, completed in 1799 to allow the sequestered ladies of the court to observe city life through its perforated screen façade.
Next, head to the City Palace complex, an opulent showplace of Hindu and Mughal architecture that houses a museum with evidence of past grandeur. Adjacent to the palace is Jantar Mantar, an observatory built by Maharaja Jai Singh between 1728 and 1734, featuring astronomical instruments beyond its time.
After the tour, spend the rest of the day at leisure, either relaxing at the hotel or exploring local markets.
Buffet breakfast at the hotel
Drive from your hotel to Agra, stopping en-route to visit the Abhaneri Stepwell (approx. 240 km, 6-7 hrs including visit). Chand Baori is India"s most famous stepwell, believed to be one of the largest in the world, located in the village of Abhaneri. It was built by Raja Chand between the 8th and 9th century to solve the water problem of the arid region.
Upon arrival in Agra, check-in at your hotel. Agra is a city rich in history and culture, having been the center of art, commerce, and learning during the reign of the great Mughal monarchs Akbar, Jehangir, and Shah Jehan. The city is home to some of the most magnificent architectural wonders in the world, including the Taj Mahal, the most extravagant monument ever built for love.
The rest of the day is at leisure to relax at the hotel or take an optional tour to visit the Tomb of Itimad-ud-daulah and witness the Taj Mahal at sunset from Taj View Point. The Tomb of Itimad-Ud-Daulah is a masterpiece of the Mughal tombs built in white marble, marking the transition from red sandstone buildings of Mughal architecture. This optional tour also includes a visit to the villa and garden of Sikandra.
Optional Tour: Visit to Tomb of Itimad-ud-daulah and Taj Mahal at sunset from Taj View Point. U$89/person
Visit the Taj Mahal at sunrise, an architectural masterpiece and symbol of love built by Emperor Shah Jehan for his wife Mumtaz Mahal. Constructed over 22 years with 20,000 workers and expert craftsmen, the mausoleum is part of a vast complex featuring a main gateway, garden, mosque, and other palatial buildings.
After your visit, return to your hotel for breakfast and then proceed to explore the Agra Fort, built by the great Mughal Emperor Akbar and developed by his successors in 1565. Later, visit a nearby marble inlay unit and enjoy a delicious lunch before driving to Delhi, the bustling capital city of India that combines ancient and modern elements.
Check-in at the hotel and spend the rest of the day at leisure exploring Delhi or relaxing. With its strategic location on the Yamuna River and prime seat of power for successive dynasties, Delhi has commanded the route from the northwest frontier to the Ganges plains for over 2,000 years.
Enjoy a buffet breakfast at the hotel before being transferred to the Delhi international terminal for your onward flight.
Upon arrival in Sri Lanka, meet your English-speaking guide who will accompany you throughout the trip. Begin with a city tour of Colombo, the bustling commercial capital that drives over 50% of the national GDP. Drive along the clean streets to see the crystal white Race Course, now a hub for clothing, food, and tea boutiques. Visit the Pettah Floating Market or the upcoming Colombo Port City featuring parks, commercial complexes, and an F1 track. Head towards the historic Independence Square, now a trendy shopping and hangout zone with designer boutiques and top-notch cuisine outlets. Have a chilled beer at the Dutch Hospital or explore Colombo"s nightlife with its nightclubs and casinos. End the day with an exhibition at the Bandaranaike Memorial International Conference Hall or enjoy an opera or play at Nelum Pokuna.
Optional Tour: explore the city in a Tuk-Tuk: U$79 / Person
After breakfast at the hotel, transfer to Dambulla and check-in to the hotel.
In the afternoon, visit the Sigiriya Rock Fortress, a 5th century rock citadel of King Kasyapa and a World Heritage Site. As you climb the rock fortress, witness the ancient Sri Lankan engineering and urban planning skills, and appreciate the art and culture reflected in the magnificent monument. The Lion Rock, resembling the mythological "City of Gods," overlooks the symmetrical royal gardens below and is surrounded by ramparts and moats. Marvel at the frescoes, resembling the Gupta style paintings found in the Ajanta caves of India. Walk through the eminent "mirror wall" that embraces the Western face of Sigiriya, coated by graffiti that has been preserved for hundreds of years.
Afterward, transfer from Sigiriya to your hotel and spend the rest of the day at leisure.
After breakfast, visit the Ancient City of Polonnaruwa, the second kingdom of Sri Lanka and a UNESCO World Heritage Site. Admire the iconic man-made reservoir, "Parakrama Samudra," and explore the ruins of ancient palaces, intricately carved moon stones, and royal baths. Look out for the famous Gal Viharaya or "Rock Temple" with four colossal Buddha statues carved into the stone, reflecting peace, serenity, and strength.
After the tour, head to Minneriya National Park for a safari to witness the largest elephant gathering in the world, with over 300 elephants at a time. Park your jeep on the bank of the reservoir and watch as the elephants roll onto the grassy banks to feed on tender shoots. The park is also home to herds of deer and abundant birdlife.
Overnight at Habarana Village after a thrilling day of exploring ancient sites and experiencing Sri Lanka"s wildlife.
After breakfast at the hotel, transfer to Dambulla to visit the Ancient Cave Temple. The temple houses unique drawings in five magnificently constructed cave temples flanking the golden temple of Dambulla. Observe the exquisitely done cave paintings along walls that shelter 150 statues of Lord Buddha.
On completion, en-route to Kandy, visit a Spice Garden in Matale where you can learn about the therapeutic values of spices and enjoy a refreshing cup of herbal tea.
In the evening, visit the Temple of the Tooth in Kandy, the last royal capital of Sri Lankan kings and a World Heritage Site. The temple holds the sacred tooth relic of Lord Buddha, an important part of ancient Kandyan legacy. You can also explore the Kandy City Centre, an area featuring world-class brands, a bazaar, an arts and crafts centre, a gem museum and lapidary. walk in color as you glide through fresh fruits and vegetables in the Kandy market.
After enjoying breakfast at the hotel, take a 20-minute transfer to Peradeniya to visit the renowned Peradeniya Botanical Gardens. This 147-acre garden is a national treasure, featuring well-tended lawns, pavilions, and a conservatory. Take a break to admire the landscaped greenery, and visit highlights such as the orchid house and the giant Javan fig tree. Before leaving, stop by the cafeteria located in the northern part of the entrance.
Next, embark on a five-hour transfer to Bentota, with an optional visit to the Balapitiya boat ride or Turtle Hatchery.
Upon arrival, check-in at the Hotel and enjoy the rest of the day at your leisure.
Optional: Balapitiya boat ride: U$49/person OR Turtle Hatchery visit: U$39/person
Full day is at leisure to relax at the hotel.
After enjoying breakfast at the hotel, you will be transferred to the airport for your departure to Delhi. The remainder of the day will be yours to spend at your leisure at the hotel.
After enjoying breakfast at the hotel, take some time to explore the city"s sights before being escorted to the airport for your international flight departure.
Note: *Depending on the air availability, flight back to USA/Canada may depart (00:00 am-03: 00 am) on the next day. For your final day, you may explore the city at your own convenience and transfer to Delhi airport in the evening. Hotel checks out before noon. (Late check-outs are available for purchase if you wish to relax and enjoy your hotel room).
FLIGHT CHOICE:
☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0
☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way
Price: U$299/person
☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)
Price: U$499/person
☆ Business Class Flight Upgrade: U$4000/person
OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS):
☆ Day 03: Visit to Qutab Minar in Delhi: U$59/person
☆ Day 06: Visit to the Tomb of Itimad-ud-Daulah & Taj Mahal at Sunset from Taj View Point in Agra: U$89/person
☆ Day 08: City tour in a Tuk-Tuk: U$79/person
☆ Day 12: Balapitiya boat ride: U$69/person OR Day 12: Turtle Hatchery visit: U$69/person
Stay Like A Local-Extensions:
1) Return Flight Extension-3 DAYS (Drop Off Service Not included)
Price: U$1299/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS (Drop Off Service Not included)
Price: U$1399/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
Price: U$1499/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date may be selected at a later point prior to final payment, or you may specify your preferred return date in the "Remark" Column.
4) Return Flight Extension: 6-30 DAYS (Airport pick up and drop off service Not included) (Depart from other Asian Cities):
Price: U$1699/person
Included:
*Return flight from Tokyo / Osaka / Seoul / Taipei / Beijing / Shanghai / Hong Kong / Manila / Singapore / Kuala Lumpur / Ho Chi Minh City / Phnom Penh / Bangkok / Phuket
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
☆ Delhi: The Leela Ambience Convention Hotel or Similar
☆ Agra: Crystal Sarovar Premiere or Similar
☆ Jaipur: Hotel Royal Orchid or Similar
☆ Colombo: Cinnamon Grand or Similar
☆ Habarana: Cinnamon Lodge Habarana or Similar
☆ Kandy: The Grand Kandyan Hotel or Similar
☆ Bentota: Cinnamon Bey Beruwala or Similar
International Air:(*UTOvacation reserves the right to confirm the airlines below)
☆ United Airline; ☆ American Airline; ☆ Delta Airline; ☆ Singapore Airlines; ☆ Air China; ☆ Air Canada; ☆ Hainan Airlines; ☆ China Eastern Airlines; ☆ Cathy Pacific Airlines; ☆ China Southern Airlines; ☆ Xiamen Airlines; ☆ Beijing Capital Airlines; ☆ Sichuan Airlines; ☆ Hongkong Airline; ☆ Eva Air
India REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s India E-visa Service Option (Multiple entry, 30 days stay): U$189/person
【 Please Click Here To Read The detailed information and requirements for India Visa 】
Sri Lanka REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
* UTOvaction"s Sri Lanka E-visa Service Option (Double entry, 30 days stay): U$119/person
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
* A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information.
* If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
*International Travellers having Pakistani Passport or Pakistani origin may please apply for regular Visa at Indian Mission.
Call 1-855-526-1286 or email [email protected] for any inquiries about travel visas.
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Sri Lanka and India are two neighboring countries located in South Asia that offer unique travel experiences.
U.S. citizens /Canadians need more than just a passport to be granted entry into India & Srilanka. A travel visa must be obtained prior to your arrival, accompanied by a passport that’s valid for a further 180 days. The good news is, applying for an Indian travel visa/Sri Lanka ETA visa is fairly easy (it can be done online), and visas can be granted within a matter of days. |
IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. There are several things to know before you go: |
Hotel Preferred Bedding Configuration - Twin Room (two separate beds) - Double Room (one bed) *Requests are not guaranteed and are subject to each hotel"s discretion and availability. |
Sri Lanka has two main seasons, the dry season and the monsoon season. The dry season is from November to March, and the monsoon season is from April to October. India has three seasons. November through March is generally pleasant, with warm, sunny days. It is hot in May and June. Monsoon season usually begins around June on the west coast and slightly later elsewhere. Southern India receives rainfall between mid-October and December. It is recommended to wear casual outdoor clothes, a pair of comfortable walking shoes, socks, pants, and underwear, depending on the season you are traveling. To visit Lion Rock, it is necessary to be physically fit and able to climb steep inclines. It is recommended to wear active attire during your visit. Sri Lanka Average Temperatures: https://www.currentresults.com/Weather/Sri-Lanka/average-annual-temperatures.php
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Any of the travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and conditions. Please make sure that you read carefully before making any payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passports. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make your payment online :A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request a Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee.
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation reserves the right to modify, reschedule the tour or issue a full travel credit to clients should there be any of the following situations occurring which are all beyond our control
1) Global/regional pandemics recognized by WHO/destination country health authority
2) Travel restrictions and protocols or lock-downs that are put in place imposed by local government or travel governing organizations
3) Flight cancellation or being unable to provide a full capacity by the airlines
4) Wars and strikes
5) Any other acts of God
An alternative departure date will be offered for no extra administration fees if clients wish to rebook the same package.
Cancellation policy applies if tour is requested to be cancelled by clients under the above situations.
A surcharge might incur imposed by the third party i.e. airlines, cruises, hotels, ground tour operators, any other service providers under the above situations.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a traveling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company"s official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Flight Package Description
Silver Flight Package ( Guaranteed maximum of one-stop/layover to your destination country gateway )
If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets.(Option and flight itinerary are subject to availability)
Gold Flight Package ( Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Vaccination
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following to that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra costs will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such a document may result in the rejection of boarding aircraft or vessel for the children concerned.
Please note that some tour packages may require the compulsory gratuity which will be collected before your departure date. Failure to do so, UTOvacation reserves the right to cancel the booking (including all accommodations and flight arrangements)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable to China discounted tours or any trip that includes China discounted tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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