What This Policy Covers
This Policy explains the privacy practices of UTOvacation and its family of related companies including licensees (collectively, "UTOvacation") and applies to your use of UTOvacation’s products and services, including the websites, e-mail newsletters and mobile applications that link to this Policy (collectively, the "Services").
This Policy covers how UTOvacation treats the personal information we collect and receive related to your use of our Services and Mobile App.
When we refer to "personal information", what we mean is anything that relates to, identifies, describes, is capable of being associated with or could be reasonably linked, directly or indirectly to you, such as your name, address, email address, credit card information, precise location data, or phone number, and any other information that is not otherwise publicly available.
This Policy does not apply to the practices of people or companies that UTOvacation does not own, control, employ or manage, except where incorporated by reference within licensing arrangements with third parties.
Please note, Travel insurance by the customer is governed by the third party insurer and subject to their terms and conditions.
Minors - You must be at least 18 years old to register or subscribe for UTOvacation’s Services and or Membership because UTOvacation is available only to individuals who can form legally binding contracts under applicable law.
Information Collection and Use
UTOvacation collects personal information about you when you:
Visit and use our Services;
Register, subscribe for or sign-in/up to our Services;
Purchase products or services from or through UTOvacation/UTOShop;
Send or receive email communications to or from UTOvacation;
Use any UTOvacation software widgets;
Visit the websites of or make bookings through UTOvacation partners;
Voluntarily provide us personal information by phone, email, live chats, message boards, in letters, online forms and other correspondence;
Participate in a member review through our Services or participate in an online survey;
Are referred deals by a user of the site;
Enter promotions, contests or sweepstakes sponsored by or in connection with UTOvacation. For more information on promotions, contests, and sweepstakes, click here; and
We may combine the information that we collect about you with information that we obtain from business partners or other sources.
When you subscribe to or use our Services, we collect the following categories and types of personal information from you:
Contact information such as full name, email address, alias, Instant Messaging address, online identifier, mailing address (including country of residence), telephone or mobile number, and username and password;
Billing Information such as credit card information and billing address;
Demographic information such as birth year, age, race, ethnicity, gender, household information (marital status, presence of children), income, and occupation;
Information concerning your personal preferences, such as preferred travel methods, preferred airport, and other personal interests;
Information about your transactions with us and our business partners through your use of our Services, such as the travel, entertainment and other deals you access and book and with whom;
Your IP address and, when using our mobile application, data such as device type and OS version. Note, you are not anonymous to us when you sign-in to our Services. UTOvacation receives IP addresses from all users because this information is automatically reported by your browser each time you view a web page. Your IP address is also stored in our user registration databases when you register or subscribe with UTOvacation. For more information on IP Addresses, click here.
Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Policy; and
When you are using our mobile application, we collect geo-location information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
We use your personal information to:
Provide you with the products or services you have requested from us or through our Services;
Customize the content and provide targeted advertising for our Services and to improve our Services;
Contact you with offers by UTOvacation and/or third parties that we think may be of interest to you; and
Conduct customer research or satisfaction surveys and provide anonymous and/or aggregated reporting for internal and external clients.
By signing up for our mobile services, downloading our mobile application or providing your phone number, you consent to receive push notifications, advertising messages and text messages from UTOvacation relating to our products and services. To opt-out of receiving push notifications, you can disable push notifications on your mobile device system settings.
When using our mobile website or application, if you tell UTOvacation where you are located (e.g., by allowing your mobile device to send UTOvacation your precise location), UTOvacation may use that information to provide you with location-based information, tailored offers and advertising. Precise location information is not shared with any third parties who are not providing services to us. If you wish to deactivate this feature, you can disable location services on your mobile device.
UTOvacation may collect third party information in connection with our gift-giving service affiliated with UTOShop. We will collect the relevant contact information of the gift recipient which may include name, address, and email address. We will use this third party information only for this service and not market directly to the recipient unless the recipient is currently registered with UTOvacation independently. To provide this service, we obtain address information of the gift recipient from third party sources, such as the US Postal Service or Canada Post, to verify the address so we can properly ship your gift order and to prevent fraud.
Furthermore, when you use our Services, we receive and record information from your computer and browser, including your IP address, UTOvacation cookie information, the type of software and hardware you are using and the web page(s) you visit.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible purposes without providing you notice.
Sharing and Disclosing Personal Information
UTOvacation does not rent or sell personal information about you to third parties, however, we reserve the right to share the personal information we collect about you through our Services with third parties when we have your permission or under the following circumstances.
We typically share the personal information we collect with the following types of third parties and under the following circumstances:
If you are making a purchase on the Site, we often work with trusted business partners to securely collect your credit card, billing address and other verifying information. Our partners are required to follow generally accepted industry standards to protect the personal information they receive and/or process on our behalf. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and thus we cannot guarantee its absolute security. We assume no liability for disclosure of personal information due to, among other things, errors in transmission or unauthorized third parties;
We may also provide data to our third-party analytics partners, such as Google Analytics, for the purposes of tracking usage information. We will share your personal information only as necessary for the third party to provide that service. To opt-out of Google Analytics use of your information, please visit: tools.google.com/dlpage/gaoptout;
We may contract with third parties, such as Zoho or Ring Central, to analyze our customer data and/or handle web chat, email, customer services ad retargeting, survey administration, and other services. These third parties may monitor or record telephone calls in order to evaluate and improve the overall customer experience. The companies we employ to help us with these tasks may have access to personal data to perform their functions, but are not permitted to use it for other purposes;
We may also invite you to complete a survey for market research purposes. When submitting survey results you should note if you wish for your responses to remain anonymous. If you do not have the option to submit anonymously and wish to remain anonymous, or if you do not feel comfortable answering any of the questions, please do not submit your responses. Additionally, each survey may contain its own policies, terms and conditions. Please read these carefully before submitting to ensure you understand what you may be consenting to regard the use of your personal information. We will typically use the information you submit in the aggregate and may share anonymous data from the survey responses with third parties to assist us in improving our Services. If you have any questions regarding a survey that you have completed, you can contact us via the feedback form at the end of this policy.
We may also disclose your personal information to:
Provide personal information, when required by law, in connection with security-related or law enforcement investigations;
Comply with legal requirements, orders, or proceedings;
Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of UTOvacation's Terms & Conditions, or as otherwise required by law; and
Perform credit checks, report or collect debts owed, or to protect the rights or property of UTOvacation, our employees, our members, and our Services.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you in order to improve the services we offer you, improve our marketing efforts, perform analytics, or improve site functionality.
Your Account Information and Preferences
UTOvacation respects your right to control how your personal information is used. UTOvacation may give you the opportunity to request communications from vendors, partners, advertisers, and other service providers. For more information about these opportunities, to edit your personal information, to unsubscribe from receiving UTOvacation Services you previously requested, or to update your account, please manage your subscriptions here or by logging into the "My Account" section on the website. Users may also follow unsubscribe instructions included in each promotional email. If you have any issue accessing your profile page or account, or would like to deactivate your account, please see our customer support page here or email us at [email protected] We will respond to your requests within ten business days.
We reserve the right to send you certain communications relating to the UTOvacation Services on your accounts, such as service announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
Information about how to opt-out of receiving communications to which you are currently subscribed is included in the email communications we send to you.
If you request termination of your UTOvacation account, it is our practice to deactivate your account and block further email deliveries to you in approximately ten business days. This delay is necessary to discourage users from engaging in fraudulent activity.
We will retain your information for as long as needed to provide you with Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note, UTOvacation reserves the right to disclose related information when there are disputes on said Services.
Confidentiality and Security of Your Personal Information
UTOvacation takes reasonable security measures to protect your user information under our company's control against loss, misuse, or alteration. When you enter a credit card number on our website, we encrypt the transmission of that information using secure socket layer technology (SSL).
UTOvacation reserves the right to enhance information about you with appropriate and legal data that may be obtained to serve you better and present you with more relevant information, for example by using Geo-IP maps. In addition, UTOvacation reserves the right to take proactive steps to unsubscribe users for a variety of reasons at UTOvacation's discretion, for example, if an email address stops accepting email.
Data Transfer and Storage
Please note that the information UTOvacation collects about you may be stored on servers outside your home country - currently on servers in Canada. If you are visiting our websites from a country other than the United States or your home country, please note that the United States or other countries where we may be hosting servers may not have the same data protection laws as your country or jurisdiction. By providing your personal information to UTOvacation, you are consenting to: (i) the use of your personal information for the uses described in this policy; and (ii) the transfer of your personal information to a country outside your home country - currently the United States.
Social Media Widgets
You can log in to our site using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like these also give you the option to post information about your activities on our Service to your social media profile page to share with others within your network.
UTOvacation may update this Policy from time to time. We will post any update(s) to this Policy on our websites. All update(s) will be effective immediately on posting.
Questions/Your Privacy Rights