Tour Code: USBS12
Duration: 12 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from New York.
【Los Angeles / San Francisco --Depart Need USD 100 More】
【San Jose/ Washington / Boston/ Las Vegas / Chicago / Houston / Seattle --Depart Need USD 300 More】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Miami / Fort Lauderdale / Milwaukee / Orlando--Depart Need USD 500 More】
【Oklahoma City / Philadelphia / Phoenix / Portland Oregon / Sacramento / San Antonio / San Diego / New Orleans --Depart Need USD 500 More】
Land tour Only without round trip air ticket: 【-USD500 Minus】
2) Ground transportation between the cities ( BY BUS )
3) Hand-picked 4-star hotel accommodations with daily ABF
4) Sightseeing admission fees as listed on the agenda
5) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
6) Special cultural programs as specified in the schedule
7) Professional English speaking local tour expert
8) Air tax and fuel surcharge
9) UTOvacation’s Travel Assurance Program ( Free Reschedule before 150 days prior to trip departure and before air tickets are issued )
1) Travel insurance.
2) Any personal expenses.
3) A Mandatory Service Charge & Tipping USD 185 per person is required and payable by Credit Card Before Depart.
4) Tour Extensions and Optional programs.
5) Single supplement USD 715 ( *Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived. ).
6). Baggage is not included in this tour fare. The passenger is responsible for paying the fees associated with Baggage cost if there are any to the Airline directly and prior to departure.
ALL PRICES ARE IN USD
DEPOSIT POLICY:
☆ Initial deposit: USD$600.00/pp at the time of booking. 2nd deposit of USD$600.00/pp after 2 weeks of booking.
The USD$1200.00 deposit count towards the final payment
☆ Final Payment: 180 days prior to the trip departure.
Optional And Extension Programs:
☆ Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together.
No Extra Deposit Payment.
Group Size:
☆ 10-40 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For USA -- Europe International Round Trip) Cost Extra USD 4000/Person.
Fly to Vienna from USA/CANADA
Arrival at Vienna, the center of the once mighty Habsburg Empire. Your guided sightseeing features a drive along the Ringstrasse that will pass by the [State Opera House], and a stop at the [Hofburg Palace], the winter residence of the Austrian imperial family. Next, we shall visit the [Heldenplatz], an impressive courtyard and famous for historical events. Then we will visit the holy [St. Stephen"s Cathedral].
Breakfast will be served at the hotel. After, we will continue our journey to [Lake Bled], Slovenia. Bled is well known for its emerald-green lake, [Church of the Assumption of Mary] on the picture-postcard island; [Bled Castle], a medieval castle clinging to a rocky cliff, and some of the highest peaks of the Julian Alps and the Karavanke as backdrops. Bled is Slovenia"s most popular resort, drawing attention from honeymooners who were lured by the over-the-top romantic setting to backpackers who come to enjoy hiking, biking, water sports, and canyoning adventure.
The rest of the day is on your own to relax or join our optional tour program.
【Optional program: Boat Ride on Lake Bled and a Visit to Bled Castle with Lunch: USD 109/person 】
After hotel breakfast, we will visit [Postojna Cave] , a 24,120m long [Karst Cave] system near Postojna of Southwestern Slovenia. It is the second-longest cave system in the country as well as one of its top tourism sites. The caves were created by the Pivka River. We will ride on a small train to explore the inside of the cave and admire the magnificent views. After, we will travel to Ljubljana, the "most beautiful capital in Europe" by Times Magazine. The curving Ljubljanica River, lined in outdoor cafes, divides the city"s old town from its commercial hub. The city streets are lined with enchanting structures in a variety of architectural styles, including unique bridges such as the [Dragon Bridge] , which features sheet-copper dragon statues at its four corners. Then, we will leave for Zagreb, capital of Croatia
After breakfast, a day at leisure to explore the city by yourself. Or join our optional tour to Plitvice Lakes National Park.
【Optional program: Plitvice Lakes National Park One Day Tour with Lunch USD 149/person 】
The park features a unique natural phenomenon of 16 lakes that are connected to each other by a continuous chain of waterfalls. This park was founded in 1949, which makes it one of the oldest national parks in Southeast Europe. This verdant paradise has been protected as a UNESCO World Natural Heritage site since 1979. Your guided tour of the park includes a walking tour, boat trip and an opportunity to try traditional Croatian cuisine (Roasted Suckling Pig) at a well-known restaurant.
After breakfast, we will go on a city tour in Zagreb to visit [Amble past the gleaming white facade of [Zagreb Cathedral] and, the [Cathedral of the Assumption of the Blessed Virgin Mary] , visit [ Lotrscak Tower] , a fortified monument from where a cannon is fired everyday. Discover the city"s history as you pass by Galerija Klovicevi Dvori, a museum housed within an old Jesuit monastery; [Strossmayer Promenade] , the leafy terraced walkway that links Zagreb"s lower town to its upper town; the Stone Gate, one of the city"s prettiest landmarks; [ Krvavi Most], also known as the "Bloody Bridge." Later we will leave for the capital of Hungary, Budapest, and visit "The Pearl of Danube River" In our journey over there we will pass by Lake Balaton, it is a freshwater lake in western Hungary. It"s a major holiday destination with beaches, volcanic hills and resort towns.
After breakfast, it will be your day at leisure to explore the city by yourself. Or you can join us for an optional tour.
【Optional program: Budapest One Day City Tour and Danube River Cruise with Lunch USD 119/person】
Your local guide will take you through Eastern Europe"s most cosmopolitan city. From the lacy lookout towers of [Fishermen"s Bastion], enjoy a panoramic view of the sprawling city. Then, admire the 13th-century [Matthias Coronation Church] and [Hero"s Square]; walk along with your guide as you admire UNESCO-listed Buda Castle, the jewel in Budapest"s crown; and visit [ Hungarian State Opera House] and [Congress House] that was built in 1904. Take a river cruise on Europe"s second-longest Danube river and see how the elegant city is united between west bank Buda and east bank Pest.
These three towns are most beautiful along the Danube river. First, we will visit Szentendre, a charming town in Hungary with Mediterranean atmosphere and lively art life near Budapest. It is well known for its museums, galleries, and artwork. Secondly, we will visit Visegrad, it is 40 km north of Budapest. Visegrad and Borzsony make for a beautiful backdrop at a sharp bend in the Danube. We then will visit the [Royal Palace] where the famous meeting of the Hungarian was hosted, Polish and Czech rulers in 1335. The next visit is to the famous [Primatial Basilica of the Blessed Virgin Mary Assumed Into Heaven and St Adalbert], also known as the [Esztergom Basilica] in Esztergom, the mother church of the Archdiocese of Esztergom-Budapest, and the seat of the Catholic Church in Hungary. It is the largest church, and the tallest building in Hungary and the 18th biggest church in the world. After that, we will leave for Bratislava, the capital of Slovakia. Join your guide for a walk through the beautiful streets of the city, pace your way to the [Gothic Old Town Hall], constructed in the 14th century and still standing proudly on its original location. Explore the charming Biela Street with its delightful cafes and boutiques. And eventually arriving at the largest church in the city, [St. Martin"s Cathedral]. Learn about the history of the coronation church for the kingdom of Hungary during the 16th century, about the many kings and queens passed through this important site. Towards the ending of today"s trip, we will leave for Ceske Budejovice - the provincial capital of southern Bohemia of Czech Republic and hometown of Budweiser Beer.
After hotel breakfast, we will visit [Cesky Krumlov] - the [Old Town Square], Unesco World Heritage Site with a glorious castle above the [Vltava River]. Renaissance and Baroque architecture all within walking distance of this charming city. After that, we will visit a famous spa town [Karoly Vary] and stay overnight in a local hotel.
After hotel breakfast, we will explore this famous spa town. The town enjoyed a vogue in the 19th century when all manner of fashionable folk (including Beethoven and Chopin) rolled up to take the medicinal waters. Visitors can still indulge in a number of treatments here, including the drinking of the whiffy spring waters and buy some unique souvenirs. Then we will go to [Prague], well-known for its [Old Town Square], the heart of its historic core. It is surrounded by colorful baroque buildings, [Gothic churches and the medieval Astronomical Clock], which has an animated hourly show.
After breakfast, a day at leisure to explore the city by yourself. Or join us for an optional tour.
【Optional program: Prague Half Day City Tour with Lunch USD 79/person】
After hotel breakfast, we will walk across the Vltava River and up the hill to the biggest castle complex of continental Europe, [Prague Castle] Dating from the 9th century, the castle was a seat of power for kings of Bohemia, Holy Roman emperors. And now it is the official residence of the President of the Czech Republic. We will tour the [St. Vitus Cathedral], [Old Royal Palace], [St. George"s Basilica], and the [Charles Bridge] - one of Europe"s most entertaining promenades. And finally, we will experience for ourselves whether or not Prague really is the home to the best beer in Europe. You can refresh yourself with beer tasting from the [Strahov Monastery"s Brewery]. After lunch, you"re on your own to travel back to the [Old Town], where you"ll be free for the evening.
Leave for USA/CANADA after breakfast.
Optional Programs-(Choose before the trip):
1) DAY 03 Boat ride on Lake Bled and Visit Bled Castle with Lunch: USD 109.00 / Person
2) DAY 05 Plitvice Lakes National Park One Day Tour with Lunch: USD 149.00 / Person
3) DAY 07 Budapest One Day City Tour And Danube River Cruise with Lunch: USD 119.00 / Person
4) DAY 11 Prague Half Day City Tour with Lunch: USD 79.00 / Person
Stay Like A Local-Extensions:
1) Return Flight Extension-3 DAYS (Drop Off Service Not included )
Price: USD 299 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS (Drop Off Service Not included)
Price: USD 399 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
Price: U$499/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
4) Return Flight Extension: 6-30 DAYS (Drop Off Service Not included) (Depart from other European Cities)
Price: U$899/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
*Return flight from Milan / Venice / Rome / London / Dublin / Barcelona / Madrid / Lisbon / Amsterdam / Brussels / Zurich / Berlin / Munich / Frankfurt / Vienna / Budapest
5) Vienna 2 Nights Hotel and Flight Extension (NO PICK UP SERVICE)
Price: USD 699 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*2 Nights Hotel in Vienna with breakfast
6) Prague 3 Nights Hotel and Flight Extension (Airport pick up and drop off service not included)
Price: USD 699 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
* 3 Nights Hotel in Prague with breakfast
4-Star accommodations:
Vienna Lake Bled Zagreb Budapest Ceske Budejovice Karoly Vari Prague | Schloss Wilhelminenberg Vienna/Similar Hotel Kompas/Similar Panorama Zagreb Hotel/Similar Holiday Inn Budapest/Similar Clarion Congress Hotel/Similar Wellness Hotel Jean De Carro/Similar Hotel International Prague/Similar |
International Air:
(*UTOVACATION reserves the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Air Canada:
☆ Lufthansa Airlines
☆ Jet Airways
☆ Lot Polish Airlines
☆ Tap Air Portugal
☆ Austrian Airlines
☆ KLM Airlines
☆ Alitalia
☆ Air France
☆ French Bee Airline
☆ Virgin Atlantic
☆ Vueling Airlines
☆ Air Caraibes
☆ Level Airline
☆ Norwegian Air Shuttle
☆ Iberia
☆ Air Italy
☆ Aeroflot
☆ Aer Lingus
☆ Finnair
☆ Swiss International Air Lines
☆ Scandinavian Airlines
☆ Brussels Airlines
☆ British Airways
☆ Turkish Airlines
☆ Ukraine Intl Airlines
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 10 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTO Vacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
Eastern Europe DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Starting from 2024, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization (European Travel Information and Authorization System).
Learn about ETIAS:https://www.etiasvisa.com
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Vienna, Austria’s capital, lies in the country’s east on the Danube River. Its artistic and intellectual legacy was shaped by residents including Mozart, Beethoven and Sigmund Freud. The city is also known for its Imperial palaces, including Schönbrunn, the Habsburgs’ summer residence.
Budapest, Hungary’s capital, is bisected by the River Danube. Its 19th-century Chain Bridge connects the hilly Buda district with flat Pest. A funicular runs up Castle Hill to Buda’s Old Town, where the Budapest History Museum traces city life from Roman times onward. Trinity Square is home to 13th-century Matthias Church and the turrets of the Fishermen’s Bastion, which offer sweeping views.
Prague, capital city of the Czech Republic, is bisected by the Vltava River. Nicknamed “the City of a Hundred Spires,” it's known for its Old Town Square, the heart of its historic core, with colorful baroque buildings, Gothic churches and the medieval Astronomical Clock, which gives an animated hourly show.
⦁ The gathering time of the team at the airport is generally three hours before the departure of the flight. In case of bad weather, please try your best to leave for the airport in advance to avoid delays due to emergencies (no means of transportation, traffic jam, etc.).
⦁ If you need a special meal (halal meal or vegetarian meal, etc.), please contract airline when you receive your ticket number.
⦁ There is a risk of damage or prying in the checked baggage. Please do not put any valuables (such as camera, notebook, jewelry, cash, watch, etc.) in the checked baggage to avoid unnecessary loss and trouble.
⦁ According to airline regulations, passengers in economy class and business class should weigh no more than 20kg, please refer to your Final Confirmation Document for more details.
⦁ It is recommended to use wheeled suitcases for easy shipping and carrying; Before you check your luggage, you must tear off the old check slip on the case to prevent the luggage from being transported to the wrong place.In order to prevent the luggage from being stolen and pried, it is recommended to lock the luggage;
⦁ The Europe new hand baggage security rules, which limit the carrying of liquid items on board flights, apply to all flights departing and connecting within the eu. Liquids and gels in hand luggage, such as skin care and beauty products, should only be carried in accordance with the following requirements:
⦁ Containers containing liquids and similar articles shall not exceed 100ml (as indicated on the package);
⦁ All containers are packed in a transparent, repeatable plastic bag
⦁ Only one plastic bag per person; The plastic bag must be shown separately at security checkpoints;
⦁ Liquid items include: water, syrups; Face cream, moisturizing oils; Perfumes and sprays; Shampoo, bath liquid class; Shaving cream, toothpaste, mascara and any other similar items;
⦁ Please do not open the plastic bags before security check and transit check, otherwise they will be confiscated.
⦁ Special medicines (with doctor's certificate) and special foods (such as baby food) that must be carried in the cabin for special diseases can be carried outside plastic bags. Such items must also be shown to security inspectors;
⦁ Non - conforming items and plastic bags are not allowed on board
⦁ When traveling, clothes should be light and vesatile. Clothes are prepared according to the season. Before guest's departure to watch or listen to the weather forecast, the weather forecast reference web site.
Month | ℃ | |||||||||||
City | Jan. | Feb. | Mar. | Apr. | May. | Jun. | Jul. | Aug. | Sep. | Oct. | Nov. | Dec. |
Budapest | -1 | 2 | 7 | 12 | 17 | 20 | 21 | 21 | 17 | 11 | 6 | 2 |
Prague | -2 | -1 | 3 | 8 | 13 | 16 | 18 | 17 | 13 | 8 | 3 | -1 |
Vienna | -1 | 0 | 5 | 10 | 15 | 18 | 20 | 19 | 16 | 10 | 8 | 1 |
⦁ Prepare personal hygiene products such as toothbrush, toothpaste and slippers (not available in European hotels).Other essential items: shampoo, bath gel, sunglasses, sunscreen, umbrella, camera/video camera, menthol (mosquito bites), band-aids, etc
⦁ In Europe, medicine must be bought by doctor's prescription, and the medical treatment cost is expensive, so it is recommended that you take regular medicine.Such as: motion sickness medicine, instant relief pills, insulin, berberine, etc.; If it is necessary to carry certain medicines due to one's own illness, please ask the doctor to issue a prescription, and prepare the foreign language instructions and purchase invoices of the medicines.
⦁ Please choose 220V voltage electrical appliances, most European countries use cylindrical two-end plug, please buy a universal switch plug at home.
⦁ Credit Cards can be used for most of the cities and can be withdrawn from some ATMS. ATM withdrawals are charged a handling fee may apply per transaction according to different regulations of the issuing bank of the card.
Any of travel products or services that you
purchase from UTOvacation contains a contractual agreement between you and
UTOvacation and it represents that you have agreed to UTOvacation Terms and
Conditions. Please make sure that you read carefully before making any
payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or
Register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their
passport. Please identify and provide the contact information for the main
passenger. All communication from UTOvacation will be sent to the main
passenger only.
Step 4. Make a deposit online
A Non-refundable, non-transferable deposit is required to secure the space.
(Initial deposit: $600.00/pp at
the time of booking. 2nd deposit of $600.00/pp after 2 weeks of booking.) A
full payment is required when booking if the package is a special on-sale
product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 180 days prior to
departure unless specified. If the full payment is not obtained by the due
date, UTOvacation reserves the right to cancel such reservation and retain the
pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.
Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or final payment is required 180 days prior to the tour departure date. For all packages, all essential travel documents, which include but are not limited to a Valid Passport Copy, should be submitted by this date. Additionally, for land-only packages, any flight information should also be provided by the final payment due date.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel
information, and flight information will be sent to the main contact passenger
approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to
all three terms and conditions including the Internet Sales & Deposit
Policy and the Sales and Cancellation Policy. You also confirm and agree
that you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on
the Booking Form with an authentic signature and date on the bottom of the
second page. It is the passenger's responsibility to ensure documentation
accuracy and travel documents validity. You will be liable for the full loss
caused by incorrect information. By the time you full-fill the booking
form, you have agreed to receive correspondence from UTOvacation which might
include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form
together to booking@utovacation.com/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to
departure unless specified. If the full payment is not obtained by the due
date, UTOvacation reserves the right to cancel such reservation and retain the
pre-paid deposit to cover any expenses occurred. * In addition, some products
may require a second deposit before final payment. Please carefully review your
product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel
information, and flight information will be sent to the main contact passenger
one month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is required
to secure the space. We accept cash, cheque, money order, debit card, credit
card, email transfer, TD transfer. A full payment is required when booking if
the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to
all three terms and conditions including the Internet Sales & Deposit
Policy and the Sales and Cancellation Policy. You also confirm and agree
that you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travel
visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the
supporting documents will be provided from UTOvacation One Month prior to the
trip departure date. Supporting documents requested early are subject to a $50
administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy
in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation or change requests must be confirmed in written form
by email or fax including your reservation number, full name and
date of travel, cancellations will only be accepted in writing.
Any cancellation of issued flight tickets before outbound departure (all the
segments are unused) at the originally issued place would incur a penalty
charge of CAD/USD 350.00 per ticket. No refund will be issued once travel has
begun.
Cancellation terms will be applied based on the date that the written
cancellation is received and based on the following dates prior to
departure.
All reservations, except where specified:
Number of Days Prior to Departure |
Cancellation Penalty
(Per Person) |
180 days or above |
$1200 as penalty |
90 - 179 days |
$1200 + 30% of tour
fare as penalty |
30 - 89 days |
$1200 + 50% of tour
fare as penalty |
0 - 29 days |
100% of the
tour fare as the penalty |
No refund will be available on departure date and/or
after the tour has commenced (Including denied and/or rejected by Immigration
Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily
forego meals, cruise, tours and/or accommodations. A surcharge may apply should
there be any additional fees occurred from services refused by the passengers.
i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals
have to be arranged in advance during high season (i.e.Holidays, Special
Events, and other important activities and conventions), no departure date
changed is allowed. No refund will be available on departure date change and/or
booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,
natural disasters, fire, weather, governmental and local authority's order,
political change, strikes, war, riots, quarantine, custom regulations, damages
or inquiry caused by accident is beyond the responsibility of UTOvacation and
therefore, you agree to hold UTOvacation harmless and non-liable for any
refunds or compensation outside of the previously defined refund structure.
Furthermore, should the traveller violate any local/provincial or national laws
during their travels, UTOvacation is not responsible or liable. By this signing
the agreement the client agrees to any offer of a voucher, future company
credit, or alternative arrangements as determined by management at that
time.
No refunds will be offered for Travel notices except for complete travel bans
(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have
occurred after the date of booking. Should an outright travel ban be
implemented by the departing or destination country/city, a full travel credit
will be offered. Refunds will not be granted for pre-existing situations
at the destination country at the time of the booking. Please note, should
UTOvacation incur any unexpected costs from its suppliers, these costs would be
subtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with Travel
Visa’s which have already been issued or any services that have already been
delivered.
All reschedule tours are consider non-refundable; regular cancellation policy
does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
If for any reason, a passenger does not attend the scheduled daily activities
during the tour, an additional supplement fee of 100USD per day will be
applied. (Only applicable for China discounted tours)
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not
be responsible for price, quality, and service of any goods purchased during
the tour.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition
of a surcharge on fuel by the carrier or an increase in the exchange rate,
insofar as the exchange rate applicable before the date on which the services
are provided has increased by more than 5% since the date on which the contract
was entered into; and/or if the increase, without taking into account any
increase in the provincial sales tax or USA Canada's goods and services tax,
raising taxes, royalties or reauthorized charges by a competent public
authority, is equal to or greater than 7% of the price of services, you may
choose between a full and immediate reimbursement of the services or the
provision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed
necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it
feels it is in the best interest of its passengers especially in cases that
involve the health and safety. This may include minor adjustments like the
timing of a scheduled tour attraction visit to a complete date
modification.
UTOvacation will do its best to notify you of any such changes before your
departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its
tour obligations. However, UTOvacation is not liable for scenarios which impact
room availability, tour execution, separate fees or other elements of the tour
that is enforced by third party entities such as local and federal authorities.
Tour Credits
UTOvacation on some occasions may issue Travel Credits as either a reward or because
of trip suspension.
Travel Credits may be used on any UTOvacation product except for Travel Visa’s
or Flight ticket/First-class flight fare upgrades
Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.
destination
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the
seating selection on the aircraft or cabin location on the cruise
(unless where specified). All the spots are arranged by the airline/cruise
line group department or randomly selected by the computer system. Therefore,
UTO vacation cannot help the customers to change, reserve, pre-assign
seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any
preferred seat upgrade on aircraft (except for business or first class
seats). Some cruise packages allow the selection of cabins at the time of
booking for an upgraded price; please refer to the product page for
details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,
will incur a $299 per person charge plus any additional supplier fees. This
includes name changes and removal of any services such as optional tours and
transfers.
*Please note that name changes to airline or cruise line reservations are
subject to full cancellation or re-booking. See Airline Name Changes section
for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is
not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at
the time of amendment and must be paid directly by the passenger to the service
provider. UTOvacation will make its best effort to minimize these costs,
however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance
at the time of booking. UTOvacation does not directly offer Travel Insurance.
The Travel Insurance recommended by UTOvacation are facilitated and owned by third
party operators. Any Travel Insurance purchased by the passenger is governed by
the third party and UTOvacation is not liable or responsible for said
insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,
size, and number. The best way to find out the rules and regulations is to go
visit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer to
your specific tour product page’s terms & conditions for specific baggage
allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
UTO Assurance
By purchasing
UTOvacation's Travel Assurance program, passengers may rebook/reschedule their
scheduled tour without penalty.
• UTOvacation's Travel
Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance program: reschedule/rebook up to 180 days before
departure $ 99 - $ 399
• UTOvacation's Travel Assurance program: reschedule/rebook up to 120 days before
departure $ 199 - $ 499
• UTOvacation's Travel Assurance program: reschedule/rebook up to 90 days before
departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understand
that this program is non-refundable and non-transferable.
Please note, when UTOvacation's Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation's Travel Assurance program and then to the remainder of the tour package.
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or change
will be undertaken by passengers themselves. The missed itineraries will not be
re-arranged. During the tour or cruise, it will be considered as surrendering
application automatically if you do not attend the pre-arranged tour or check
in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation
reserves the right to abandon any clients if such clients violate the law or
damage the interest of tour groups If a travel visa is denied for any reason
neither it is applied through UTOvacation Visa Service Center or applied on your
own, the tour cancellation policy applies when cancellation of the tour is
requested. UTOvacation holds no responsibilities for any denied Travel Visa
application.
If a child, 18 years old or younger, is travelling abroad with only one
parent/guardian, children MUST carry a notarized consent letter signed by
non-accompanying parent/guardian. If a child, 18 years old or younger is
travelling alone, children MUST carry a notarized consent letter signed by both
parents/guardian. Such a consent letter may be requested by immigration
authorities when entering or leaving from a foreign country or by North
American officials when re-entering into USA or Canada. Failure of presenting
such document may result in the rejection of boarding aircraft or vessel for
the children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flight
arrangement if the customer fails to pay the compulsory tipping for the entire
trip prior to departure date or the 1st day of arrival to the destination.
(Please note, the tip is an industry-standard and is provided to the tour
guides and bus drivers of the designated tours, to ensure our customers receive
the best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduled
port of calls and the schedule at any time and for any reason whatsoever
without prior notice due to the navigation authority and water conditions. Any
additional expenses cause by the trip interruption should be paid by the
customers, which includes but not limited to meals, transportation, hotel
accommodations, personal expense, and lost baggage. UTOvacation shall not be
liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional
$100 supplement per child. Please note, this is only applicable China
discounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.
If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at booking@utovacation.com for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location..
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at booking@utovacation.com for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location..
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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