☆Escape Winter"s Grasp at an Unbeatable Price. Say goodbye to winter"s chill and embrace the warmth of the Caribbean on the exceptional 5-star MSC Meraviglia, where luxury meets comfort.
☆Immerse yourself in the exclusive private island Ocean Cay Marine Reserve. Enjoy quality time with your family and friends - beachside stargazing, rafting, kayaking, snorkeling, and more. They are suitable for all ages, ensuring delightful moments for every family member.
☆Discover the diverse cultures of the Caribbean islands, each offering unique traditions, music, and flavors. Savor a wide array of mouthwatering cuisines, from Caribbean specialties to international delights.
☆Enjoy quality time with your family and friends - beachside stargazing, rafting, kayaking, snorkeling, and more. They are suitable for all ages, ensuring delightful moments for every family member.
Tour Code: CBS09
Duration: 9 days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Extra Service: Travel Insurance Visa Service
1) Round-trip luxury coach from Toronto to New Jersey, USA
Land only package without round-trip luxury coach and hotel accommodation on Day 1: minus U$300/person
2) Pre-cruise hotel accommodations.
3) Cruise interior stateroom on the MSC Meraviglia.
4) Food as specified on the itinerary.
5) Special cultural programs as listed in different cities as specified in the schedule.
6) Tax and Port charge.
1) Travel insurance
2) Any personal expenses
3) A Mandatory Service Charge & Tipping C$90/person is required and payable by Credit Card Before Your Final Payment Due Date.
4) Tipping for Cruise (Recommended rate at US$16 per night)
5) Single supplement fee: C$899 for interior stateroom / C$1,149 for exterior staterooms / C$1,299 for stateroom with Balcony
(Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing a room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
ALL PRICES ARE IN CAD
DEPOSIT POLICY:
☆ Initial deposit: $99/pp at the time of booking.
☆ Final Payment: 110 days prior to the trip departure.
Specific requirements for cruise passengers:
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof.Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time 150USD/200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation. Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further libility or offer any refund whatsoever.
Embark on a luxurious coach journey bound for the dynamic location of New Jersey. Along the way, relish a short pause at an outlet mall, offering you the perfect opportunity to unwind and partake in a gratifying shopping experience.
Experience an overnight sojourn in New Jersey.
Today, you will be conveyed to the cruise terminal, from which you"ll commence a splendid seven-day escapade aboard a lavish cruise. Uncover a realm of marvels on the MSC Meraviglia, where elegance harmonizes with ingenuity. Engage in a haven of serenity and luxury, encompassed by cutting-edge amenities and flawless hospitality. Come along on this remarkable journey of opulence, enjoyment, and discovery. The MSC Meraviglia stands ready, poised to turn your aspirations into reality!
Enjoy fun new experiences around the clock on an MSC Cruises’ ship, from enriching indoor and outdoor activities during the day to magical night-time entertainment. With cinemas, tournaments and competitions, outdoor activities that are fun for the whole family and magical night-time entertainment, you’ll have a hard time choosing between all the things you can see and experience.
Today, the ship will be anchored at Port Canaveral, Orlando. You have the freedom to explore independently or opt for our shore excursion package.
Today, the ship will be docked at Nassau, Bahamas. You are free to explore on your own or choose our shore excursion package.
MSC Cruises’ private island, Ocean Cay Marine Reserve, is exclusively accessible to MSC guests and founded on a strong commitment to restoring natural resources and conserving coral reefs and marine life. This magnificent destination boasts stunning beaches, sparkling sea waters, and vibrant coral reefs. Among the seven incredibly beautiful beaches, a vast and tranquil lagoon, and rows of harmoniously arranged typical Bahamian village houses, you’ll discover numerous fascinating sights. The crown jewel of Ocean Cay is its array of water sports suitable for all ages, making it an idyllic paradise for everyone to enjoy.
This private island boasts stunning beaches, sparkling sea waters, and vibrant coral reefs. There, you will find seven incredibly beautiful beaches, a vast and tranquil lagoon, rows of harmoniously arranged typical Bahamian village houses, and many other fascinating sights. Water sports suitable for all ages are the crown jewel of Ocean Cay.
This day will be spent sailing at sea, allowing you ample time to relax. You can participate in various onboard activities, visit exhibitions, enjoy the services of the spa, and indulge in a variety of delicious cuisines.
On this day, we will continue sailing at sea, and you can continue enjoying the various entertainment and activities on the cruise. There are diverse performances, concerts, dances, and nighttime entertainment on board to ensure you have a delightful time.
Time has flown by, and our Caribbean dream cruise is coming to an end. On your way back to the port, you can look back on this journey filled with surprises and wonderful memories. Counting the adventures, laughter, and emotions experienced in the Caribbean Sea, this will be a cherished lifelong memory.
Cruise Cabin Upgrade (Choose at the time of booking):
☆ Upgrade to Exterior Stateroom: C$250/ person.
☆ Upgrade to Suite: C$400/ person.
OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS):
☆ Alcohol-free Package: C$224/ person
☆ WiFi Package (Browse & Stream - 1 device): C$190/ person
☆ Explorer Package (Cape Canaveral, Ocean Cay & Nassau): C$272/ person
HAND-PICKED HOTEL ACCOMMODATIONS:
☆Avid hotel Brooklyn / Howard Johnson by Wyndham Clifton NJ / Similar
MSC Meraviglia:
Welcome to the world of luxury and wonder onboard the MSC Meraviglia! Embark on an unforgettable journey filled with breathtaking moments and exceptional experiences. As one of the most remarkable cruise ships in the MSC fleet, the MSC Meraviglia promises a perfect blend of elegance, innovation, and comfort. From horizontal pool to broadway theater, and a plethora of exciting activities, this magnificent vessel is designed to cater to your every desire. Get ready to create lasting memories as you sail the seas in style on the MSC Meraviglia.
No VISA required for Canada Passport holders.
For other passport holders, please visit the link for detailed information on country-specific passport, visa and health requirements:
Embarkation
Embarkation
begins at the check-in time shown on your cruise ticket. Check-in closes 2
hours before the ship is due to depart. Before arriving at the port, guests
must ensure that all personal details necessary for embarkation and shown on
their e-ticket are checked and correct. This is very important for ensuring an
even faster, smoother embarkation.
As a safety precaution, security staff may search guests and
their luggage and confiscate any item that the Company considers could risk the
safety of passengers or crew members such as knives, box cutters, Swiss
shears/scissors, swords, iron, nails, awls, crossbows, containers with irritant
gases, self-defense sprays, camping stoves, flammable liquids such as petrol lighter
fluid, poisonous and infectious substances. Such items will be
confiscated and
not returned. Firearms will be not accepted on board and
immediate disembarkation will be requested.
Online check-in
Web Check-In has been created for your convenience and peace of mind, helping
ensure your cruise gets off to an easy start. Switch on your computer and get
set for your travels. It only takes a few seconds to enter the details from
your document and cruise ticket online!
Check-in online in
just 3 clicks
1. Go to the Web
Check-In at least 48 hours before your sailing date.
2. Enter your booking information (booking # will be ready 2 months prior to
the departure day) and you will find a section dedicated to you.
3. Fill in the mandatory fields for your personal information and documents,
then click Save.
That’s all it takes to complete your web check-in!
New embarkation procedure currently valid only for MSC Seaside,
MSC Meraviglia, MSC Seaview, MSC Divina, MSC Fantasia, MSC Preziosa, MSC Poesia
,MSC Armonia, MSC Opera, MSC Orchestra, MSC Sinfonia and MSC Magnifica.
Embarkation begins at the Check-In time shown on the cruise
ticket.
Check-In closes 2 hours before the ship departure time.
As a safety precaution, you and your luggage may be searched and
any item that the Company considers a security risk for passengers or crew
members (such as weapons, alcohol, food, diving knives, kettles, irons, etc.)
will be confiscated and not returned. Firearms will not be accepted on board
and immediate disembarkation will be required.
All guests of the MSC Yacht Club (onboard MSC Bellissima, MSC
Divina, MSC Fantasia, MSC Grandiosa, MSC Meraviglia, MSC Preziosa, MSC
Seaside, MSC Seaview, and MSC Splendida) will find an exclusive check-in area
and will be assisted with their luggage by the butler team at the terminal, who
will escort them to the dedicated line for priority check-in. On request, the
butler will also unpack guests’ suitcases.
On embarkation, Guests should do as follows (in the order specified):
a) Deliver luggage to the designated staff, who will then have it sent directly
to the Guest’s stateroom. All bags should be labeled beforehand with the
Guest’s name and last name, the name of the ship, the stateroom number and the
date and port of departure.
b) Go to the check-in embarkation area with your cruise ticket and all personal
travel documents required for your cruise.
c) After the document check, Guests will embark and receive their Cruise Card.
This is a magnetic card used for all onboard payment of excursions, bar bills,
laundry, in-stateroom service, hairdresser, beauty center, duty-free shops,
photographer, and service charge. For MSC Yacht Club Guests, the Cruise Card is
also used to access the MSC Yacht Club area on board.
To activate purchasing with the Cruise Card, Guests must either register their
credit card or debit card or leave a cash deposit at the Reception - Guest
Service immediately after embarkation. Personal checks are not accepted. The
following credit cards can be registered on board: Visa, MasterCard, Diners,
JCB and American Express. We also now accept Debit Cards to make a deposit on
your Cruise Card. Please make sure that your card is enabled for use abroad.
Please note that as we are using the latest and safest chip
technology to process cards, you may be asked to enter your PIN number in order
to complete the transaction.
If a Credit Card is used, the Guest’s account will be closed
automatically at the end of the cruise, so there is no need to go to the
Reception - Guest Service. If a deposit has been left by Debit Card or in cash,
any unspent amount will be reimbursed in cash by the Reception - Guest Service
on the final morning before disembarkation.
Packing tips
·
Things NOT to pack: alcohol, firearms,
sharp objects, kettles, irons, food or beverages, drones, Galaxy Note7 (all
forbidden on board).
·
Things you can leave at home: pool
towels or hairdryers (you’ll find these in your stateroom); cigarettes, sun
cream or beauty products (all available from the onboard shops).
·
Things to keep in your hand luggage:
travel documents, luggage tags (to be attached on arrival at the embarkation
port), money, jewelry, electronic devices, medicines, nappies, and any other
valuables or items you may need at short notice.
Any of the travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and conditions. Please make sure that you read carefully before making any payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passports. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make a deposit online
A Non-refundable, non-transferable payment is required to secure the space..
1) Initial deposit: USD$99/pp at the time of booking. (The USD$99 deposit counts towards the final payment)
2) Final Payment: 110 days prior to the trip departure. A full payment is required when booking if the package is a special-sale product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 110 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or final
payment is required 110 days prior to the tour departure date. For all
packages, all essential travel documents, which include but are not limited to
a Valid Passport Copy, should be submitted by this date. In the event of
delayed payment or late submission of essential travel documents, a surcharge
will be applied for each traveler. This surcharge will be equivalent to the
original total tour package cost, inclusive of all optional and mandatory fees,
as specified on the invoice. It is imperative to note that this surcharge is
subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request a Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 110 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee.
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are
issued, they are considered non-refundable. Any cancellations made, whether
prior to or after the commencement of travel, will not be eligible for a
refund. An administration fee will also apply. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
Number of Days Prior to Departure | Cancellation Penalty (Per Person) |
110 days or above | $99 as penalty |
0 - 109 days | Full deposit as penalty |
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation reserves the right to modify, reschedule the tour or issue a full travel credit to clients should there be any of the following situations occurring which are all beyond our control
1) Global/regional pandemics recognized by WHO/destination country health authority
2) Travel restrictions and protocols or lock-downs that are put in place imposed by local government or travel governing organizations
3) Flight cancellation or being unable to provide a full capacity by the airlines
4) Wars and strikes
5) Any other acts of God
An alternative departure date will be offered for no extra administration fees if clients wish to rebook the same package.
Cancellation policy applies if tour is requested to be cancelled by clients under the above situations.
A surcharge might incur imposed by the third party i.e. airlines, cruises, hotels, ground tour operators, any other service providers under the above situations.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a traveling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company"s official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Hotel upgrade
UTOvacation will guarantee to provide the best accommodation based on local availability.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Flight Package Description
Silver Flight Package ( Guaranteed maximum of one-stop/layover to your destination country gateway )
If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets.(Option and flight itinerary are subject to availability)
Gold Flight Package ( Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Vaccination
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following to that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra costs will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such a document may result in the rejection of boarding aircraft or vessel for the children concerned.
Please note that some tour packages may require the compulsory gratuity which will be collected before your departure date. Failure to do so, UTOvacation reserves the right to cancel the booking (including all accommodations and flight arrangements)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable to China discounted tours or any trip that includes China discounted tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
.
Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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