You can add the UTO Worry-Free Plan, giving you more flexibility to change your order with each new booking.
* Halong Bay
* Cai Be Floating Market
* Mekong Delta Excursion
* Tour of Historic Hoi An
* Cu Chi Tunnel
* Vietnamese cuisine
* Angkor Wat Temples
* Ta Prohm
Tour Code: VC12
Duration: 12 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from Toronto/Vancouver/Montreal to Vietnam and Cambodia.
Departure Cities with additional airfare:
【Calgary / Saskatoon / Regina / Edmonton / Quebec / Winnipeg / Halifax / Fredericton / Ottawa / Victoria--Depart Need Additional $500】
Land tour Only without round trip air ticket: 【-CAD300 Minus】
2)Full transportation by private air-conditioned vehicle as tour program indicated
3)One night at a private cabin on shared cruise in Halong (Sharing English speaking guide on the cruise)
4)Hand-picked 4-star hotel accommodations with daily ABF
5)Domestic flight Hoi An - Ho Chi Minh, Train ticket Hanoi – Hue in the air-conditioned cabin(soft sleeper)
6)Sightseeing admission fees as listed on the agenda
7)All entrance fees as mentioned in the program.
8)All excursion trips and activities as tour program indicated.
9)Boat trip as mentioned.
10)Mineral water on the trip.
11)International flight from Ho Chi Minh City to Siam REAP.
12) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
13) Professional English speaking local tour expert
14) All tax and fuel surcharge
15) Mandatory Service Charge & Tipping
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) Vietnam & Cambodia Visa Fee
5)Single Supplement: CAD 1200
ALL PRICES ARE IN CAD
PAYMENT POLICY:
Full Payment is Required at the Time of Booking
Optional And Extension Programs
☆ Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together.
No Extra Deposit Payment.
Group Size【Small Group】:
☆ 2 -10 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For Canada -- Asia International Round Trip) Cost Extra CAD 8000/Person.
HIGHLIGHTS:
Fly to Hanoi from USA/Canada.
Arriving in 【Hanoi Noi Bai airport】, you will be welcomed and transferred to your hotel for check-in. The rest of the day is at your leisure to explore the city.
【One Or More stopover depends on departure city. Base on the airline's policy, stopover of more than 6 hours, accommodation will be provided for free.】
Start your Halong Bay Day Cruise with the pickup from your hotel in the morning. Embark on the boat and set sail on【Halong Bay】, a fresh seafood lunch (vegetable menu available) is served while the boat is gliding out. Get ready for taking in the spectacular scenery, enjoy swimming or kayak. Attend our 【chefs’cooking demonstration】 and try your skills in the art of traditional Vietnamese cuisine (spring roll).Dinner is served in the restaurant. You can enjoy the charm of Bai Tu Long Bay at night, and enjoy evening activities or relax at the leisure.
Morning you are invited to practice 【Tai Chi】. Visit 【Vung Vieng fishing village】 - the famous fishing farm by bamboo boat and discover the life of local people living on the surface of Halong Bay. Arriving at the pier, you will be picked up for the transfer back to Hanoi. Rest of the day at leisure.
After breakfast, depart to visit the 【One Pillar Pagoda】, founded by King Ly Thai To in 1049. Close by is 【The Mausoleum of Ho Chi Minh】 and 【the former presidents house 】 on stilts. Continue to picturesque 【West Lake】 and visit the sixth century【Tran Quoc Buddhist Pagoda】. Afternoon visit the【Temple of Literature】 – Vietnam’s first university, functioned for an incredible 700 years and its gardens and well-preserved architecture offer a fascinating glimpse into Vietnam’s past. Next, we go to visit 【Hanoi Old Quarter】 also known as the ’36 In the water. Take a walking tour around 【Hoan Kiem Lake 】. This bustling area of narrow streets and alleys is a great place to explore the lifestyle of Hanoians. At this point, you will have some leisure time until transfer to Hanoi station for a night train to Hue.
Arrival at 【Hue station】 you will be picked up for breakfast at local restaurant and embark on half day Hue city tour with a visit to the 【Imperial Citadel】 where the Nguyen Dynasty ruled between 1802 and 1945. Then depart for 【Thien Mu (Celestial Lady) Pagoda】 overlooking the 【Perfume River】 constructed in 1601, the 21-meter tower is the centerpiece of the pagoda and represents seven reincarnations of Buddha. In the afternoon feel free to relax or explore Hue by yourself. You can take time to stroll around 【Dong Ba Market】–the stalls are teeming with color and a great place to catch a glimpse of everyday life.
After breakfast transfer to 【Hoi An】, a major port in the 17th and 18th centuries. Drive through Danang and visit the【Cham Museum, which contains the finest collection of Cham sculptures in the world before climbing over the 【Pass of Ocean Clouds】 and dropping down to the wonderfully photogenic 【fishing village of Lang Co. Arrive in Hoi An, where your tour group will take a walking tour of the ancient town centre to visit 【former merchants’ houses】, the 400 year-old 【Japanese Covered Bridge】, a 【Chinese communal hall】 and the【 colorful market】. Around the town we can see a numerous 【art galleries and tailor shops】, here you will have the incredible opportunity to get some custom made-to-order clothes.
Transfer to Danang airport after breakfast for the short flight to dynamic 【Ho Chi Minh City】. Upon arrival, our guide will pick you up and drive to 【Cu Chi Tunnels】. The network of over 250km of tunnels became legendary when they played a vital role in the War. Explore the maze of tunnels. Various mantraps and the remains of an American tank are on display. You’ll see numerous bomb craters made by 500 pound bombs dropped by B52s during the great war. After-wards, enjoy tea, cassava (guerrilla’s food during the war). For those interested, there’s an opportunity to fire off rounds from an AK47 or MK16 at the nearby rifle range.
Drive to the delta town of Cai Be, stop on the way to see the picturesque flat rice fields. Continue to visit 【Cai Be colorful floating market】cruising among local barges full of fruits and vegetables. Then stop at local workshops where you can learn how to make rice paper, coconut candy and pop-rice, pop-corn... you can try and taste all kinds of candies with your family. It is so interesting to visit the handicraft village where you can see how they make some special products: making rice-net for spring rolls, fish sauce & Soya sauce, cooking salt, sewing coconut-leaves for cottage roof... Afternoon, you will enjoy the tropical fruits with traditional music hosted by another local family. It is so interesting to see traditional houses made of wood and palm tree leaves and see some activities of the local farmers with an opportunity to make contacts with them and see how they catch fish or pick up fruits methods passed down for generations in Mekong Delta. The cruise will end at Cai Be pier. Get in the car to transfer back to Ho Chi Minh City
After breakfast, transfer to Tan Son Nhat Airport for your flight. Pick up from the Siem Reap International Airport by guide to the hotel. You will conduct at the King’s Residence to see the Main Shrine, where the local people usually worship, with its statue of 【Yeay Teap】,【Preah Ang Chek】, 【Preah Ang Chorm】 and 【Killing Field of Wat Thmei】. Afternoon, continue our trip to visit 【Mechhrey village】, where a boat will transport you across the 【Great Lake of Tonle Sap】 to visit a fascinating floating village, where you will see the daily life of the lake-dwelling Cambodian people. Then drive to 【Pouk】district to visit the 【silk farm】, a fascinating farm/workshop where you can see the entire silk creation process.
Breakfast at hotel, start your sightseeing tour of Angkor area we spend a full day exploring the wondrous ancient ruins with the 【South Gate of Angkor Thom】, which is famous for its series of colossal human faces carved in stone, the impressive 【Bayon Temple 】, the 【Royal Enclosure】, 【Phimeanakas】, 【the Elephant Terrace 】, 【the Terrace of the Leper King 】and the largest as well as the most complete temple of 【Angkor Wat. This architectural masterpiece was constructed in the 12th century and covers an area of about 210 hectares. We stroll around the jungle covered temple of 【Ta Prohm】 which is an incredible sight. There are enormous fig trees and gigantic creepers which embrace themselves in the stone foundations of the structure giving the impression of man’s creation being reclaimed by the powerful forces of nature.
Breakfast at hotel, free with your own leisure time until transfer to the airport for your flight home.
Note: *Depending on the air availability, we might take the flight back to USA/Canada which departure in the early morning (00:00am-03: 00 am) on the next day and today a full day on our own to explore the city, and transfer to the airport in the evening. Hotel checks out before noon. 【Late check-outs are available for purchase if you wish to relax and enjoy your hotel room.】
Stay Like A Local Extensions:
1) Return Flight Extension-3 DAYS (Pick up and drop off service not included)
Price: CAD$399
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS(Pick up and drop off service not included)
Price: CAD$539
Included:
*Air Ticket change fee & fare difference from the original itinerary
4-Star Hotels:
☆ Hanoi The Ann Hotel /Similar
☆ Hue Saigon Morin Hotel /Similar
☆ Hoi An Hoi An Silk Marina Resort & Spa /Similar
☆ Ho Chi Minh Edenstar Saigon Hotel /Similar
☆ Siem Reap Tara Angkor Hotel / Similar
Halong Bay Boat Cruise:
☆ Paradise Luxury / Similar
International Air:
(*UTOvacation reserve the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Singapore Airlines:
☆ Air China:
☆ Air Canada:
☆ Hainan Airlines:
☆ China Eastern Airlines:
☆ Cathy Pacific Airlines;
☆ China Southern Airlines;
☆ Xiamen Airlines;
☆ Beijing Capital Airlines;
☆ Sichuan Airlines;
☆ Hongkong Airline:
☆ Eva Air:
Remark:
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 2 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
Child between 2-11 years old with bed | Infant under 2 years old |
100% of adult tour fare | We don"t suggest people bring Infants under 2 years old to participate on this tour |
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service:
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTO Vacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
VIETNAM REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
Vietnam Tourist E-Visa Service:
Canadian passport holder / Single entry valid for up to 1 Month: CAD 100
Cambodia REQUIRES A VISA FOR USA & CANADA PASSPORT HOLDERS.
Tourist visas can be obtained at upon arrival at the airports in Phnom Penh and Siem Reap.
Travelers pay a fee in cash of US$30 and provide two passport-sized photos at immigration at the airport.
The photos can be purchased at the airport for US$3 each.
The visa is valid for 30 days from the date of entry into Cambodia.
Vietnam is a Southeast Asian country on the South China Sea known for its beaches, rivers, Buddhist pagodas and bustling cities. Hanoi, the capital, pays homage to the nation’s iconic Communist-era leader, Ho Chi Minh, via a huge marble mausoleum. Ho Chi Minh City (formerly Saigon) has French colonial landmarks, plus Vietnamese War history museums and the Cu Chi tunnels, used by Viet Cong soldiers
Cambodia is a Southeast Asian nation whose landscape spans
low-lying plains, the Mekong Delta, mountains and Gulf of Thailand coastline.
Phnom Penh, its capital, is home to the art deco Central Market, glittering
Royal Palace and the National Museum's historical and archaeological exhibits.
In the country's northwest are the ruins of Angkor Wat, a massive stone temple
complex built during the Khmer Empire.
Packing List For Vietnam/Cambodia:
- Passport – Ensure your passport is valid
for at least 6 months and has plenty of blank pages. Also get a passport cover – they’re cheap, and will protect your
passport from damage plus provide a handy place to stash tickets etc whilst in
transit.
- Travel Insurance – Make sure you have travel insurance that covers your full range of activities e.g.
scuba diving (World Nomads backpacker travel insurance is
recommended by Lonely Planet amongst others and can be bought immediately
online)
- Do I Need A Visa
For Vietnam/Cambodia? – USA and Canada nationalities need a visa
for Vietnam – Canadian passport holder / Single entry valid for up to 1
Month; USA and Canada nationalities need a the Arrival Visa for
Cambodia, please refer to the visa information site for more details.
Must-Have Items to Carry - Whether you purchase them
locally or bring them from home, you'll certainly want each of these essentials
with you:
- Sunscreen: Prices for sunscreen often
reflect the fact that locals rarely use it.
- Sunglasses: Sunglasses often get abused, so consider buying a cheap pair
locally.
- Mosquito Repellent: Dengue fever is a serious problem throughout Thailand. The best
defense is to protect yourself from bites. Mosquito coils can be purchased
everywhere; burn them while sitting on your porch or balcony.
- Toilet Paper: You'll find it on tables
in restaurants but not always in the bathrooms!
- Hand Sanitizer: Soap isn't a guarantee,
even in nice restaurants. You'll certainly want some after your first squat toilet experience.
- If you have a 3 program plug you will need
to bring an adapter to change to 2 prongs (flat and round). Make sure your
electronics can take 220 volts .
Important Information:
- Credit cards: Visa card/Master card are very common. They
are accepted in major hotels, shops, banks & elsewhere.
- Currency: You can withdraw cash from ATM machines.
ATM's are widely used in all cities.
The U.S. dollar
is accepted everywhere . The exchange rate: 1 USD ~ 21,000.00 VND (Vietnamese
dong), 1 USD ~ 4000 Riel (Cambodian currency). In Cambodia, US dollars is
widely used , you don’t need to exchange USD to Riel. In Vietnam, you should
exchange US dollars to Vietnamese dong at the banks for more propitious payment
at local shops, local restaurants
- Weather:
* The weather in Vietnam can be split by region. In
Hanoi & the north, May to October is hot and humid with high rainfall;
November to April is cooler and dry. In the far north, December & January
can be particularly cold. Central Vietnam experiences hot, dry weather between
January & August when temperatures can hit the mid-30°C’s; whilst high
levels of rainfall can occur in September, October & November. Southern
Vietnam is generally dry and hot from November to April, and warm and wet
between May & October, with the highest rainfall in June, July &
August.
* The dry season in Cambodia runs from October to April, and the wet season from May until
September, with the heaviest rainfall generally in August & September.
Average temperatures range from 24°C in the cooler months of October, November
& December to 35°C at the hottest time of the year from March until June.
- Clothing: Appropriate attire when visiting
temples/pagodas in Vietnam & Cambodia is long pants (covering the knee) and
Shirt or blouse covering your shoulder. Skirts, small shorts, tank tops, and
other items of revealing clothing are not allowed within temple grounds (Angkor
Temples). Visitors can and are frequently turned away from temples when wearing
revealing clothing.
- Medical services: Services is available 24/24 hours.
Vaccination is not required. Bring some insect repellent as you are traveling in
a tropical area and bring medicine for your stomach in case food doesn’t agree
or to treat diarrhea.
- Internet: Widely available in hotels, restaurants/café
shops and be free of charge for WIFI or cable.
- Shopping: Vietnam is a shopper’s paradise. Wood products are better purchased in the south, ceramics in the north. Silk in Vietnam is of some of the highest quality in the world.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.
Step 4. Make your payment online :A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerapproximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information onthe Booking Form with an authentic signature and date on the bottom of thesecond page. It is the passenger"s responsibility to ensure documentationaccuracy and travel documents validity. You will be liable for the full losscaused by incorrect information. By the time you full-fill the bookingform, you have agreed to receive correspondence from UTOvacation which mightinclude newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Formtogether to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred. * In addition, some productsmay require a second deposit before final payment. Please carefully review yourproduct pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerone month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is requiredto secure the space. We accept cash, cheque, money order, debit card, creditcard, email transfer, TD transfer. A full payment is required when booking ifthe package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy. You also confirm and agreethat you understand that the deposit is non-refundable.
Travel Visa
The following documents from the passenger are required if travelvisa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, thesupporting documents will be provided from UTOvacation One Month prior to thetrip departure date. Supporting documents requested early are subject to a $50administration fee
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policyin full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departuredate. An alternative departure date will be offered for no extra charge.
All passenger cancellation or change requests must be confirmed in written formby email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are
issued, they are considered non-refundable. Any cancellations made, whether
prior to or after the commencement of travel, will not be eligible for a
refund. An administration fee will also apply. No refund will be issued once travel hasbegun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/orafter the tour has commenced (Including denied and/or rejected by ImmigrationDepartment or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarilyforego meals, cruise, tours and/or accommodations. A surcharge may apply shouldthere be any additional fees occurred from services refused by the passengers.i.e. Since air ticket, cruise ticket, transportation, accommodation, and mealshave to be arranged in advance during high season (i.e.Holidays, SpecialEvents, and other important activities and conventions), no departure datechanged is allowed. No refund will be available on departure date change and/orbooking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,natural disasters, fire, weather, governmental and local authority"s order,political change, strikes, war, riots, quarantine, custom regulations, damagesor inquiry caused by accident is beyond the responsibility of UTOvacation andtherefore, you agree to hold UTOvacation harmless and non-liable for anyrefunds or compensation outside of the previously defined refund structure.Furthermore, should the traveller violate any local/provincial or national lawsduring their travels, UTOvacation is not responsible or liable. By this signingthe agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at thattime.
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which haveoccurred after the date of booking. Should an outright travel ban beimplemented by the departing or destination country/city, a full travel creditwill be offered. Refunds will not be granted for pre-existing situationsat the destination country at the time of the booking. Please note, shouldUTOvacation incur any unexpected costs from its suppliers, these costs would besubtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with TravelVisa’s which have already been issued or any services that have already beendelivered.
All reschedule tours are consider non-refundable; regular cancellation policydoes not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be
happy to assist your shopping needs, UTOvacation would not be responsible for
price, quality, and service of any goods purchased during the tour. If you have
any inquiries about the quality, price, after-sales service, etc., of the
purchased goods, please contact the store directly.
For
China related tour packages, include daily shopping arrangements, and
participation in shopping is entirely voluntary. There is absolutely no
obligation for any forced shopping behavior, but group members are expected to
visit the stores as part of the tour itinerary. Shopping stops included
relative quantity as listed in the itinerary: Jade Store; Chinese Herbal
Institute; Silk Spinning Factory; Fresh Water Pearl Center and Pottery
imitation factory.
Price Adjustments
After the booking is confirmed, if the price increased following the impositionof a surcharge on fuel by the carrier or an increase in the exchange rate,insofar as the exchange rate applicable before the date on which the servicesare provided has increased by more than 5% since the date on which the contractwas entered into; and/or if the increase, without taking into account anyincrease in the provincial sales tax or USA Canada"s goods and services tax,raising taxes, royalties or reauthorized charges by a competent publicauthority, is equal to or greater than 7% of the price of services, you maychoose between a full and immediate reimbursement of the services or theprovision of similar services.
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemednecessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if itfeels it is in the best interest of its passengers especially in cases thatinvolve the health and safety. This may include minor adjustments like thetiming of a scheduled tour attraction visit to a complete datemodification.
UTOvacation will do its best to notify you of any such changes before yourdeparture (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill itstour obligations. However, UTOvacation is not liable for scenarios which impactroom availability, tour execution, separate fees or other elements of the tourthat is enforced by third party entities such as local and federal authorities.
Tour Credits
Please note: Travel
credit will be applied should there be any cancellation/refund occurs if the
tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control theseating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruiseline group department or randomly selected by the computer system. Therefore,UTO vacation cannot help the customers to change, reserve, pre-assignseats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for anypreferred seat upgrade on aircraft (except for business or first classseats). Some cruise packages allow the selection of cabins at the time ofbooking for an upgraded price; please refer to the product page fordetails.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause,will incur a $299 per person charge plus any additional supplier fees. Thisincludes name changes and removal of any services such as optional tours andtransfers.
*Please note that name changes to airline or cruise line reservations aresubject to full cancellation or re-booking. See Airline Name Changes sectionfor specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and isnot covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates atthe time of amendment and must be paid directly by the passenger to the serviceprovider. UTOvacation will make its best effort to minimize these costs,however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insuranceat the time of booking. UTOvacation does not directly offer Travel Insurance.The Travel Insurance recommended by UTOvacation are facilitated and owned by thirdparty operators. Any Travel Insurance purchased by the passenger is governed bythe third party and UTOvacation is not liable or responsible for saidinsurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight,size, and number. The best way to find out the rules and regulations is to govisit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer toyour specific tour product page’s terms & conditions for specific baggageallowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Additional Notes
The extra cost of schedule delay caused by Air Flight cancellation or changewill be undertaken by passengers themselves. The missed itineraries will not bere-arranged. During the tour or cruise, it will be considered as surrenderingapplication automatically if you do not attend the pre-arranged tour or checkin the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacationreserves the right to abandon any clients if such clients violate the law ordamage the interest of tour groups If a travel visa is denied for any reasonneither it is applied through UTOvacation Visa Service Center or applied on yourown, the tour cancellation policy applies when cancellation of the tour isrequested. UTOvacation holds no responsibilities for any denied Travel Visaapplication.
If a child, 18 years old or younger, is travelling abroad with only oneparent/guardian, children MUST carry a notarized consent letter signed bynon-accompanying parent/guardian. If a child, 18 years old or younger istravelling alone, children MUST carry a notarized consent letter signed by bothparents/guardian. Such a consent letter may be requested by immigrationauthorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presentingsuch document may result in the rejection of boarding aircraft or vessel forthe children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flightarrangement if the customer fails to pay the compulsory tipping for the entiretrip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tourguides and bus drivers of the designated tours, to ensure our customers receivethe best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduledport of calls and the schedule at any time and for any reason whatsoeverwithout prior notice due to the navigation authority and water conditions. Anyadditional expenses cause by the trip interruption should be paid by thecustomers, which includes but not limited to meals, transportation, hotelaccommodations, personal expense, and lost baggage. UTOvacation shall not beliable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable Chinadiscounted tours or any trip that includes China discounter tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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