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☆Travel across Southeast Asia by embarking on a luxurious and unforgettable voyage aboard the Celebrity Solstice.
☆Immerse yourself in the electrifying fusion of ancient traditions and modern marvels that make Hong Kong a captivating destination for every traveler’s bucket list.
☆Explore the historical charm of Vietnam, as you delve into its rich cultural heritage, savor tantalizing cuisine, and immerse yourself in the bustling streets for an authentic and captivating Southeast Asian adventure.
☆A gateway to the best of Thailand’s coastal beauty: vibrant port of Laem Chabang and the idyllic island of Ko Samui, where pristine beaches, crystal-clear waters, and an array of cultural and recreational activities await, ensuring a tropical paradise like no other.
☆Experience the epitome of cosmopolitan luxury in Singapore, where captivating architecture, diverse culinary delights, and a harmonious blend of cultures await to create an extraordinary and unforgettable vacation.
Tour Code: USPO17
Duration: 17 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from Los Angeles to Hong Kong for NO additional charge
The following departure cities are available for an additional charge:
Additional U$300/person | San Francisco / San Jose / Seattle / Vancouver |
Additional U$500/person | Oklahoma City / Phoenix / Portland (OR) / Sacramento / San Antonio / San Diego / Las Vegas / Toronto |
Additional U$700/person | New York / Atlanta / Charlotte / Detroit / Memphis / Miami / Orlando / Fort Lauderdale / Milwaukee / Austin / Dallas / Denver / Philadelphia / Washington D.C. / Boston / Chicago / Houston / Montreal |
Land-only package without round-trip international flight ticket: minus U$500/person
2) Hand-picked 4-star hotel accommodations and interior stateroom on cruise
3) Sightseeing admission fees as listed on the agenda
4) Food as specified on the itinerary
5) Special cultural programs as specified in the schedule
6) All air tax, fuel surcharges and port tax
1) Travel insurance
2) Any personal expenses
3) Tour Extensions and Optional programs
4) Cruise gratuities
5) Single Supplement: USD 1600. (*Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
ALL PRICES ARE IN USD
DEPOSIT POLICY:
Full Payment is REQUIRED at the time of booking.
Optional program and Upgrades:
* Since the seats are limited, we recommend you choose optional and extension programs at the time of booking.
Group Size:
☆ 10 - 40 Each Departure Date.
Specific requirements for cruise
passengers:
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof.Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time 150USD/200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation. Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further libility or offer any refund whatsoever.
Departure for Hong Kong.
Arrive in Hong Kong and find your own transportation to your hotel or you can choose the optional pick-up service.
Hong Kong, a dynamic and captivating metropolis nestled on the southeastern coast of China, is a bustling blend of East and West. Known as the "Pearl of the Orient," this vibrant city boasts a mesmerizing skyline adorned with towering skyscrapers that create a captivating spectacle against the backdrop of Victoria Harbour. Hong Kong’s energy is infectious, as its bustling streets overflow with a fusion of cultures, cuisines, and traditions. From the bustling markets of Mong Kok to the luxurious shopping malls of Central, the city offers an incredible array of experiences for every taste. Beyond its urban allure, Hong Kong also boasts breathtaking natural landscapes, with lush mountains and verdant hiking trails providing a tranquil escape from the city’s hustle and bustle.
Overnight stay in Hong Kong.
Today you can venture on your own and discover the vibrant city.
We suggest you start the day with Star ferry ride. Cross Victoria Harbour and enjoy the stunning views of both the Hong Kong Island and Kowloon sides. This short but scenic journey provides a unique perspective of the city. Then visit Central District and explore the heart of Hong Kong’s financial and business district. Wander through the bustling streets and admire the impressive skyscrapers. Next, venture to Victoria Peak, the highest point in Hong Kong. Take the iconic Peak Tram to reach the summit and enjoy breathtaking panoramic views of the city’s skyline, Victoria Harbour, and surrounding islands.
At around 18:00, take your own transfer to the Cruise Port Terminal for cruise embarkation. The cruise will be left at 20:00.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Today, your ship will dock in Halong Bay. You can join the excursion package we offer to enhance your overall experience.
Optional Tour: Half day explore Halong Bay: USD 59 / Person:
Embark on an extraordinary voyage to the ethereal wonderland of Halong Bay, a UNESCO World Heritage Site that will leave you spellbound. Prepare for a 5-hour cruise adventure that takes you deep into the heart of this natural masterpiece. With admission tickets included, immerse yourself in the enchanting beauty that surrounds you. Then visit to Sung Sot Cave, a breathtaking underground marvel that will ignite your sense of wonder. Step into a world of awe-inspiring stalactites and stalagmites, as you wander through the chambers adorned with otherworldly formations. Lose yourself in the magic of this hidden gem, hailed as one of the most beautiful caves in Halong Bay. Next, set sail for the captivating Ti Top Island, a paradise offering an array of experiences. Dive into the crystal-clear waters for a refreshing swim, or embark on an invigorating hike up the mountain, where an astonishing panorama of the bay awaits. Let the stunning views take your breath away as you bask in the serenity of this idyllic haven.
Today unveils a coveted sanctuary of leisure, beckoning you to unlock the secrets of enchanting Halong Bay. Immerse yourself in a world of breathtaking beauty, where every moment becomes a captivating adventure, waiting to be discovered at your leisure.
Today, your ship will dock in Chan May port. You can join the excursion package we offer to enhance your overall experience.
Optional Tour: Danang and Hoi An tour: USD 119 / Person:
Your adventure begins with a scenic drive along the iconic Hai Van Pass, a mountainous road renowned for its breathtaking views. As you ascend to higher elevations, marvel at the panoramic vistas of lush forests, pristine coastlines, and picturesque landscapes that unfold before your eyes. Next, you’ll visit the enchanting Marble Mountains, a cluster of limestone hills known for their captivating caves, sacred pagodas, and stunning vistas. Explore the intricate network of caves adorned with Buddhist shrines and statues, and soak in the peaceful ambiance that permeates the area. Continuing on, the tour takes you to the charming city of Hoi An, a UNESCO World Heritage Site renowned for its well-preserved ancient architecture. Immerse yourself in the rich heritage and vibrant atmosphere as you wander through the narrow, lantern-lined streets, adorned with traditional houses, quaint shops, and bustling markets. Discover the cultural treasures of Hoi An, such as the iconic Japanese Covered Bridge, ancient merchant houses, and vibrant riverside promenades.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Today, your ship will dock in Phu My port. You can join the excursion package we offer to enhance your overall experience.
Optional Tour: Full day Ho Chi Minh city tour: USD 139 / Person:
Step foot into Ho Chi Minh City, formerly known as Saigon, and discover its unique blend of traditional and modern influences. As you journey through the bustling streets, your first stop is the renowned War Remnants Museum, a poignant testament to Vietnam’s tumultuous past. Delve into the exhibits that reveal the harsh realities of war, providing a powerful glimpse into the nation’s resilience and triumph. Continue your adventure with a visit to the iconic Reunification Palace, formerly known as the Presidential Palace. Step into the footsteps of history as you explore its grand halls and meticulously preserved rooms. Gain insights into the significance of this landmark, which played a pivotal role in Vietnam’s reunification. Next, marvel at the awe-inspiring Notre Dame Cathedral, a magnificent example of French colonial architecture. Admire its striking facade and step inside to experience the tranquil ambiance that envelops this sacred place. Right next door, you’ll discover the General Post Office, a masterpiece of architectural grandeur that embodies the city’s colonial heritage. Throughout the day, indulge in the flavors of Vietnam as you savor a cafe sua da, a local favorite of coffee with condensed milk. Later, treat your taste buds to a delightful lunch at a local restaurant, where you’ll savor authentic Vietnamese cuisine.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Today, your ship will dock in Laemchabang (Bangkok). You can join the excursion package we offer to enhance your overall experience.
Optional Tour: Bangkok Landmarks: USD 219 / Person:
Your adventure begins with a visit to Wat Traimit, where you’ll be awestruck by the legendary Golden Buddha, a magnificent statue made of solid gold. Witness the shimmering brilliance of this sacred masterpiece. Continue your exploration with a trip to Wat Pho, home to the famous Reclining Buddha. Marvel at the serene beauty of this colossal statue, spanning an impressive length, and admire the intricate details that make it a true masterpiece of Thai craftsmanship. The tour then takes you to the majestic Grand Palace, a dazzling architectural gem that showcases the opulence and grandeur of Thailand’s royal history. Discover the intricate designs, vibrant colors, and ornate structures that adorn this magnificent complex, including the revered Temple of the Emerald Buddha. As you wander through the bustling streets of Bangkok, catch glimpses of other notable landmarks such as the Democracy Monument and the vibrant flower market, where the air is filled with the sweet scent of blossoms.
Today unveils a tantalizing playground of leisure, inviting you to delve into the resplendent wonders of Laemchabang"s ethereal beauty. Surrender to the allure of this mesmerizing destination, where each passing moment brings new revelations, beckoning you to embark on an unforgettable journey of exploration.
Today, your ship will dock in Ko Samui, get ready to immerse yourself in the crystal-clear turquoise waters and discover the captivating wonders that lie beneath the surface. You may join snorkeling excursion or a thrilling kayaking experience, both guaranteed to take your breath away.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Singapore, a captivating island city-state located at the southern tip of the Malay Peninsula, is a testament to the possibilities of urban development. Renowned as the "Lion City," Singapore seamlessly blends a rich cultural heritage with modern innovation, creating a unique tapestry of experiences. The city-state is a haven for food enthusiasts, with its bustling hawker centers and Michelin-starred restaurants offering a tantalizing array of culinary delights from various ethnic cuisines.
Today is the free day of leisure, or you may join our optional program.
Optional Tour: Singapore full day round island tour with river cruise: USD 259 / Person:
Indulge in the ultimate luxury as you embark on a private tour of Singapore, heightened by an exclusive cruise along the picturesque Singapore River. Prepare to have your breath taken away as you marvel at unbeatable views of the iconic city skyline, creating an unforgettable backdrop for your sightseeing adventure. Immerse yourself in the vibrant tapestry of Singapore’s cultural gems, starting with the enchanting district of Little India. Lose yourself in its vibrant colors, enticing scents, and rich heritage. Next, prepare to be captivated by the mesmerizing beauty of the National Orchid Garden, where you’ll encounter a stunning array of exquisite blooms. Ascend to the majestic heights of Mount Faber Hill, where panoramic vistas of the city await, offering a moment of pure serenity amidst the urban oasis. Rest assured, all transportation is included, ensuring a seamless and stress-free journey. Unveil the best of Singapore alongside your knowledgeable guide, creating memories that will linger in your heart long after the tour concludes.
Today, make your own transfer to the airport for your departure flight.
FLIGHT CHOICE:
☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0
☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way
Price: U$299/person
☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)
Price: U$499/person
OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS):
☆ Day 5: Half day explore Halong Bay: USD 59/person
☆ Day 7: Danang and Hoi An tour: USD 119/person
☆ Day 9: Full day Ho Chi Minh tour: USD 139/person
☆ Day 11: Bangkok Landmarks: USD 219/person
☆ Day 16: Singapore full day round island tour with river cruise: USD 259/person
Stay Like A Local-Extensions:
1) Return Flight Extension-3 DAYS (Drop Off Service Not included)
Price: U$299/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS (Drop Off Service Not included)
Price: U$399/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
Price: U$499/person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
HAND-PICKED HOTEL ACCOMMODATIONS:
4-Star Hotel Accommodations (based on ratings by booking.com/TripAdvisor/Expedia)
Celebrity Solstice:
International Air:
*UTOvacation reserve the right to confirm the airlines, sample as below:
☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air China ☆ Air Canada ☆ Hainan Airlines ☆ China Eastern Airlines ☆ Cathy Pacific Airlines ☆ China Southern Airlines ☆ Xiamen Airlines ☆ Beijing Capital Airlines ☆ Sichuan Airlines ☆ Hongkong Airline ☆ Eva Air
Hong Kong, Thailand and Singapore DO NOT REQUIRE A VISA FOR USA PASSPORT HOLDERS.
VIETNAM REQUIRES A VISA FOR USA PASSPORT HOLDERS.
* UTOvaction’s Vietnam E-visa Service Option (Single entry, 30 days stay): U$85/person
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Call 1-855-526-1286 or email [email protected] for any inquiries about travel visas.
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Vietnam, a captivating country in Southeast Asia, is a tapestry of natural beauty, rich history, and vibrant culture. From the emerald rice terraces of Sapa to the stunning limestone karsts of Halong Bay, Vietnam’s landscapes are nothing short of breathtaking. Immerse yourself in its ancient traditions as you explore the bustling streets of Hanoi’s Old Quarter or visit the historical sites of Hue and Hoi An. Indulge in the diverse and flavorful cuisine, from savory pho to fresh spring rolls, and discover the warm hospitality of the Vietnamese people. Whether you’re cruising along the Mekong Delta, trekking in the lush highlands, or lounging on pristine beaches, Vietnam offers an unforgettable adventure that will leave you with lasting memories.
Other Items/Electricity
Electricity on cruise is supplied at a voltage of 110/220 V in the cabin. Guests may request electrical outlet adapters from the Information Office. The only electrical appliances permitted in cabins are: electric shavers and hairdryers, battery chargers and computers.
Both Hong Kong and Singapore use the same standard voltage and plug type for their electricity supply. They both operate 220 - 240 V and use a three-pin rectangular plug (Type G) with a British-style design. It’s important to note that if your devices use a different voltage or plug type, you may need a voltage converter or an adapter to use them in these countries.
Any of the travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and conditions. Please make sure that you read carefully before making any payment.
Reservation
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passports. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make your payment online :A Non-refundable, non-transferable payment is required to secure the space. (The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.)
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Offline Reservations
Step 1. Complete the reservation.
Call 1-855-526-1286 to request a Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit/payment at booking is non-refundable.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee.
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
No Show
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation reserves the right to modify, reschedule the tour or issue a full travel credit to clients should there be any of the following situations occurring which are all beyond our control
1) Global/regional pandemics recognized by WHO/destination country health authority
2) Travel restrictions and protocols or lock-downs that are put in place imposed by local government or travel governing organizations
3) Flight cancellation or being unable to provide a full capacity by the airlines
4) Wars and strikes
5) Any other acts of God
An alternative departure date will be offered for no extra administration fees if clients wish to rebook the same package.
Cancellation policy applies if tour is requested to be cancelled by clients under the above situations.
A surcharge might incur imposed by the third party i.e. airlines, cruises, hotels, ground tour operators, any other service providers under the above situations.
Tour Credits
Please note: Travelcredit will be applied should there be any cancellation/refund occurs if thetour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a traveling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company"s official website.
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Hotel upgrade
UTOvacation will guarantee to provide the best accommodation based on local availability.
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Flight Package Description
Silver Flight Package ( Guaranteed maximum of one-stop/layover to your destination country gateway )
If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets.(Option and flight itinerary are subject to availability)
Gold Flight Package ( Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Vaccination
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following to that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra costs will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such a document may result in the rejection of boarding aircraft or vessel for the children concerned.
Please note that some tour packages may require the compulsory gratuity which will be collected before your departure date. Failure to do so, UTOvacation reserves the right to cancel the booking (including all accommodations and flight arrangements)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
For children under 18 who will be occupying a bed, there will be an additional $100 supplement per child. Please note, this is only applicable to China discounted tours or any trip that includes China discounted tours.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.
Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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