Discover 5 UNESCO World Heritage Sites.
☆ Great Wall
☆ Forbidden City
☆ Grand Canal
☆ Suzhou Classical Garden
☆ Hangzhou West Lake
Tour Code: IC10-LO
Duration: 10 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Ground transportation between the cities ( BY BUS )
2) Hand-picked 4-star hotel accommodations
3) Sightseeing admission fees as listed on the agenda
4) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during lunch or dinner time, your meal will be served on board by the airline.
5) Special cultural programs as specified in the schedule
6) Professional English-speaking local tour expert
7) All tax and fuel surcharges
1) China visa fee
2) Travel insurance
3) Any personal expenses
4) Tour Extensions and Optional programs:
5) Single Supplement Fee (This special promitional tour price is based on double occupancy. If a single passenger is traveling alone and not sharing a room for the entire trip, the regular tour price charged will be applied).
6) A no-show fee of $100 per person, per day will be issued if, for any reason, a customer does not attend the daily scheduled activities. This applies to all sponsored tours, packages, and all discounted China tours, including this product.
7) All International and domestic flights.
8) A mandatory service charge and tipping of USD $445 per person is required and must be paid by credit card before your final payment due date. (This does not apply to bookings with the $1 promotional land tour price.)
Customers booking the $1 promotional land tour acknowledge and agree to the following terms (1-2) prior to purchase:
“1: To avoid resource waste, customers must submit their international flight itinerary to [email protected] no later than 180 days before the tour departure date. Failure to provide the required flight documentation will result in the booking being canceled, with the $1 payment fully refunded. “
“2: A mandatory tipping fee of ¥2,600 Chinese Yuan per person, payable in cash (Chinese Yuan only) to the tour guide on the first day of arrival, is required. Please note that this tipping fee or any in destination optional excursions are not associated with UTOvacation and are not part of UTOvacation’s products. Participation in all scheduled activities and itineraries is mandatory. Noncompliance with any of these policies will result in the immediate cancellation of the entire booking during the trip, with UTOvacation refunding only the $1 land tour fee to the original payment method. UTOvacation will not be liable for any travel-related costs incurred after cancellation.”
ALL PRICES ARE IN USD
DEPOSIT POLICY:
Full Payment is Required at the Time of Booking.
Optional program and Upgrades:
* Extension Programs Policy: Since the reservations are limited, we recommend that you select extension programs at the time of booking.
* Select your optional tours while you are in China and pay to the local tour guide.
Group Size:
☆ 10 - 40 Each Departure Date.
Depart from the USA to Beijing on your own (International Airfare is NOT provided with this package).
Upon arriving at Beijing Airport, you will be greeted by your tour guide and then transferred to the hotel. The rest of the day is free to relax.
Free at leisure to explore Beijing at your own pace. Or you may choose an optional day-tour of Beijing highlights.
(Recommended Options US$75):
After breakfast, visit 【Tiananmen Square】-the biggest city central square in the world, the area of the square is about 44 hectares and it can accommodate 1 million people. Explore the incredible 【Forbidden City】 with its best-preserved imperial palace complex. Experience Hutong, the old town of Beijing, on a man-powered pedicab to experience how natives live in their traditional lifestyle. Step in one of the local 【Siheyuan courtyard house】 to learn how to make Chinese dumplings and enjoy a real typical home-made lunch. Walk around the 【Lotus Market】.
(Recommended Options US$55):
Visit the 【Summer Palace】& Visit the exterior of 【Bird"s Nest】&【Water Cube】(2008 Olympic stadiums)
Being the largest and most well-preserved royal park in China, Summer Palace greatly influences Chinese horticulture and landscape with its famous natural views and cultural interests, which also has long been recognized as "The Museum of Royal Gardens".
After breakfast, explore the【Juyongguan Great Wall】, one of the seven greatest man-made wonders of the world and definitely the focal point of China. You will hike along the Great Wall. On the way there, visit Jade Store first. In Chinese, jade is pronounced as ‘Yu’, and it has a history in China of at least four thousand years. After that visit 【Chinese Herbal Institute】 to learn about traditional Chinese medicine which has existed for thousands of years.
(Recommended Options US$45):
Evening large scale dramatic musical performance 【Golden Mask Dynasty Show】.
Take the early flight to Shanghai Hongqiao Airport (SHA).
【Please arrange for your flight to arrive at Shanghai Hongqiao Airport (SHA) before 11:00 am (Airport code is SHA, not PVG).】
After arrival, transfer to Suzhou, This city, which dates back to 514 BC, is sometimes called the "Venice of the East". Visit【Lanli Garden】where you could treasure the exotic silk embroidery history. Visit the 【Garden of Master of the Nets】the smallest yet the most delicate landscape garden in Suzhou.
Today you will visit the Silk Spinning Factory and enjoy the Silk-making demonstration. Transfer to Wuxi. Wuxi is an ancient city richly endowed with nature due to its pleasantly warm and moist climate – it boasts a reputation of being the “Land of Fish and Rice”. Visit the famous 【Nanchang Street】.
(Recommended Options US$30):
Boat ride on the 【Grand Canal 】with walk around the local market.
After breakfast, enjoy the scenery as we pass by【 Lake Tai】, the third-largest freshwater lake in China. Visit the【Lihu Park】, and the largest Fresh Water Pearl Center. Transfer to Hangzhou. Hangzhou, one of the six ancient capital cities, is the hometown for green tea. Visit【West Lake】- the most famous attraction in Hangzhou. West Lake was man-made and created after the Chinese love for garden-style parks for recreation. Visit【Fish Viewing at the Flower Pond】.
(Recommended Options US$30):
Boat ride on the 【West Lake】 the most renowned feature of Hangzhou noted for its scenic beauty which blends naturally with many famous historical and cultural sites.
The morning starts from an educational stop for a taste of Dragon Well Tea at the Longjing Green Tea village. Later drive back to Shanghai, the largest city by population in China. Appreciate scenery by walking along【the Bund】, a mile-long stretch along the Huangpu River. This area is the best place to capture the western influences of the old days.
(Recommended Options US$45):
Take a 【Cruise on the Huangpu River】, while on the cruise, you can take an outside view of the 【Oriental Pearl Tower】, the modern symbol of Shanghai City.
Free at leisure for last-minute souvenir shopping or just relax at your hotel. Or you may choose an optional day-tour of Shanghai highlights.
(Recommended Options US$45):
【Shanghai maglev train 】is the fastest train in the world with an unbelievable top speed of 431km per hour. It is the only super high-speed bullet train with Magnetic technology in operation all over the world. Shop till you drop at knock-off market for your last minute shopping before exploring the famous【Xintiandi】, a stylish pedestrian street composed of Shikumen architecture and modern complex.
(Recommended Options US$45):
【Shanghai Acrobatics Show】.
After breakfast, transfer to the airport for your flight home (International Airfare is NOT provided with this package).
Optional Programs Click here to view details
* Select your optional packages while you are in China and pay to the local tour guide.
Day 3 Beijing "Tiananmen Square & Forbidden City with lunch" ($75)
Day 3 Beijing "Summer Palace", "Bird Nest & Water Cube"(Exterior) ($55)
Day 4 Beijing "The Golden Mask Dynasty Show"($45)
Day 6 Suzhou "Boat ride on the Grand Canal"($30)
Day 7 Hangzhou "Boat ride on the West Lake"($30)
Day 8 Shanghai "Huangpu River Night Cruise" ($45)
Day 9 Shanghai "Shanghai maglev train and knock-off market."($45)
Day 9 Shanghai" Shanghai Acrobatics Show"($45)
4-Star Hotels: (Based on ratings by booking.com / TripAdvisor / Expedia)
Beijing: Holiday Inn Beijing Shijingshan Parkview / similar
Suzhou: Holiday Inn Suzhou Huirong Plaza / similar
Hangzhou: Merchant Marco Garden Hotel / similar
Wuxi: Swiss-Bel Hotel Liyuan / similar
Shanghai: Shanghai Koyal International Hotel / similar
This trip requires a Chinese Visa for USA/Canada passport holders.
UTO vacation is not responsible for any travel documents required for this trip such as valid passport, visa.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
China is an exciting and thrilling tourist destination. There are a few key things you need to keep in mind when traveling in China.
Before Packing
Check the weather of your destination a week before your trip and get a sense of the clothes you'll need to pack. Determine the purpose of your trip and decide what to pack. Make a packing list and mark the number according to the importance. Leave keys, your contact information and a copy of your travel itinerary to family or friends.
China Picking List
We suggest travelers pack as light as possible. Pack smart ! Leave more space to make your tour comfortable and pleasant.
Essential Items
Passport, Visa, Insurance Policy and other necessary travel documents. Air, cruise or train tickets. A guide book or phrasebook with English. Map of places you are going to visit. Emergency card with your detailed contact information including full name, address, phone number. Credit card, Traveler's checks, and cash. First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket tissues. As most public bathrooms in China do not offer toilet paper, and you'll be glad that you have some when you need it.
Clothing/\Weather
The casual outdoor clothes are highly recommended. A pair of comfortable walking shoes. Socks, pants, and underwear. An umbrella and waterproof. Laundry bag. Bring clothes according to what season you are traveling.If you are going to board the Yangtze River Cruise on your trip, make sure to bring along one or two sets of smart causal dress for evening banquets.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve shirts. Summer (Jun - Aug): T-shirts, short sleeve shirts, skirts, sandals, caps, rain wear. Autumn (Sep - Nov): Western suits, jackets, sports coats, light woolen sweaters, rain wear. Winter (Dec - Feb): Down garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and cotton-padded shoes.
Other Items/Electricity
Camera and batteries. Camcorder. Mobile phone. Chargers of your cell phone, digital camera, etc. The electricity used in China is 220 volt AC. Wash rooms in many middle and high-class hotels are equipped with transformer plugs for electric shavers and hair dryers. For safety purpose, preparing an adapter is a much better idea.
Currency Exchange
China's legal currency is Renminbi, shortened as CNY. Also known as Chinese Yuan. When you purchase small items such as bottle water, snacks, small souvenir, use cash is more convenient. We recommend you exchange Chinese cash at the front desk in the hotels you stay. 300 -500 CAD or USD /person is enough to start off. Airport is usually not a good place for exchanging money as the rate is not the best.
China Packing Tips
Make copies for all your necessary materials and keep the copied items separately from the original one. Store a backup of your information in your email account or on a USB thumb drive. Do not carry too much cash. Do not carry expensive jewelry and watches. Do not keep your credit card and identification card together. Do not pack excessive quantities of drugs as you may have problems at China Customs. Rolling your clothes together instead of folding them one by one to save space. Put the items you regularly use at the top of your carry on. Leave some room in your bags for gifts and souvenirs. Always put the valuables in the hotel safe and clear your safe when checking out.
Travel Safety & Security
China is relatively a safe country to travel around compared with some other countries.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel's discretion and availability.
During The Tour
Never drink the tap water in the hotels. Never let the stranger come into your room. If someone is knocking at your door, never open the door until his identity is verified. If your passport is not needed, never carry it along with you all the time just in case. Keeping a photo copy of your passport is a wise choice. When hanging out in the bustling places like open markets and busy streets, be care of your belongings in case of theft, especially camera, purse, and so on. Avoid traveling alone since you are not familiar with the places. Ask the policemen or seniors for help in case you are lost and they would be of great help for you. Never return back to the hotel too late when you are alone. Always exchange money at the Bank of China or at the hotel counters. Never exchange money in the black market. Get small bills prepared before getting out since street vendors, taxi, restaurants, convenience stores only take RMB cash and major credit cards are widely accepted in big shopping malls.
China Washrooms
In China, most of the toilets are squatting ones. Clean sit-down toilets are commonly available in hotels. If you want to find a bathroom on the street, just look for the sign of "WC" Since paper tissue is rarely provided in a washroom, always carry yours.
What Vaccines Do I Need To Travel In China?
Based on personal medical history and advice from the Public Health Agency of Canada, the following vaccinations are recommended for travel to China:
- Japanese Encephalitis: This virus occurs in almost all Asian countries, including parts of China. Vaccination is recommended for those spending extended periods of time outside and in parts of southern China where irrigation is done through flooding.
- Rabies: Rabies is spread through the saliva or scratch of an infected animal. China has the one of the highest number of reported Rabies cases in the world, and vaccination is recommended for travel.
- Polio: Though the last Polio case was reported in China in 1994, the country borders Afghanistan and Pakistan, two countries where the virus is still an endemic. Ensure your vaccination is up-to-date.
- Hepatitis A: Hepatitis A is spread to humans through contaminated food and water or contact with an infected person. This shot is recommended especially if you plan to sample some of China’s many street food offerings
- Hepatitis B: Hepatitis B is a serious liver disease commonly spread through sexual intercourse, exchange of body fluids, use of an infected needle, or piercing tools.
“These conditions apply to all travel booked on or after August 22, 2024. For all travel booked prior to August 22, 2024, the applicable conditions are outlined on your invoice and booking confirmation email. ”
Your agreement with UTOvacation is subject to the terms and conditions outlined below.
Please read them careful prior to deciding whether to enter into this agreement. Do not hesitate to ask a UTOvacation staff member of any questions you may have in respect to these conditions before booking your travel. They are required to answer any questions you may arising from the information provided during the booking process and these terms and conditions. These terms and conditions can also be found on UTOvacation’s website at utovacation.com.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions herein.
Customers booking the $1 promotional land tour acknowledge and agree to the following terms (1-2) prior to purchase:
“1: To avoid resource waste, customers must submit their international flight itinerary to [email protected] no later than 180 days before the tour departure date. Failure to provide the required flight documentation will result in the booking being canceled, with the $1 payment fully refunded. “
“2: A mandatory tipping fee of ¥2,600 Chinese Yuan per person, payable in cash (Chinese Yuan only) to the tour guide on the first day of arrival, is required. Please note that this tipping fee or any in destination optional excursions are not associated with UTOvacation and are not part of UTOvacation’s products. Participation in all scheduled activities and itineraries is mandatory. Noncompliance with any of these policies will result in the immediate cancellation of the entire booking during the trip, with UTOvacation refunding only the $1 land tour fee to the original payment method. UTOvacation will not be liable for any travel-related costs incurred after cancellation.”
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Review the required documents page, provide the requested passport information for each traveller, and upload the requested passport information for each traveller.
Step 5. Read these terms and conditions and, if agreeable, indicate that you agree to abide by them.
Step 6. Make a deposit online. A Non-refundable, non-transferable payment is required to secure the space. The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
UTOvacation notice
Generally
If UTOvacation becomes aware of a change to any matter that might have affected your decision to purchase this travel, they will promptly advise you of this change.
Such notices may include doubt as to your tour meeting minimum attendant requirements thereby threatening cancellation or alteration of your tour. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.
Specifically
If UTOvacation becomes aware of the following events, it will promptly notify you and offer you the choice of a full and immediate refund or comparable alternative travel acceptable to you:
1. Transportation that forms part of your travel is delayed or advanced by at least 24 hours, unless caused by mechanical problems, safety considerations, weather conditions, a strike or lockout, or force majeure.
2. A different cruise ship is substituted (if applicable)
3. An accommodation is changed, or the standard of the accommodation is changed.
4. The contract permits price increases by more than 7%, except any increase resulting from an increase in sales tax.
5. The documents needed for the trip have changed because of changed transportation routing and there is not enough time for you to obtain the documents before departure.
Travel Outside Canada
You will require your passport and, depending on your destination, a travel visa, to travel to your destination. The entry to a stopover country or your final destination may be refused if the required information and travel documents are incomplete or even if they are complete.
UTOvacation is not responsible in either circumstance for denial of entry to a country by their relevant officials.
Before entering into an agreement with a customer for travel services and taking payment, UTOvacation will advise you of the typical information and travel documents, such as passports, visas, affidavits, and notarized consent letters, that will be needed for each person whom travel services are being purchased. Please utilize the IATA as a resource - https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
The living standards and practices at your destination in respect to the provision of utilities, services, and accommodation may differ from those found in Canada.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here
• Visa Application Form (Complete with signature and date)
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 per person administration fee.
Visit the “IATA Travel Centre” for detailed information on country-specific passport, visa and health requirements: click here
Payment Info
Payment amounts and due date shall be outlined on your invoice. Kindly be advised that you will receive our emails before the set payment due dates. The first notice will be within two weeks following your initial deposit. The second notices will be 180 days before the tour departure date and will remind you to settle your 2nd deposit and final payment respectively for the tour package you have reserved. Please check your email regularly, including your junk box, to ensure you don’t miss a notice.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation.
Full or final payment is due 180 days before tour departure date. Travel documents, including but not limited to, a valid Passport copy shall be collected prior to booking.
Trip Cancellation and Eligible Refunds
UTOvacation Cancellations or Modifications
UTOvacation reserves the right to cancel or reschedule a tour prior to departure date. The travel provider may also be unable to provide the travel services you contracted for. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.
Refunds may take up to 6 to 8 weeks to process but UTOvacation will make best efforts to provide a refund as soon as possible.
Please note, any refundable amount will not include fees associated with Travel Visas already been issued, any services that have already been delivered, or any incurred fees already charged by suppliers when such amounts will be returned directly to you from the supplier.
Customer Cancellations and Modifications
Subject to these terms and conditions, if a customer cancels their travel before or during their travel, any and all payments made to UTOvacation are non-refundable. This includes cancellation due to denial and/or rejected by relevant immigration and/or customs department, cruise port terminal officer, inability to obtain necessary visas and/or passports, or any other reason outside UTOvacation’s control, other than cancellation by a travel provider.
Cancellation or change requests must be confirmed in writing by email including your reservation number, full name and date of travel. Cancellations will only be accepted in writing.
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations for which they specifically paid for. A surcharge may apply should there be any additional fees occurred from services refused by the passengers.
Optional programs
In order to secure your spot and price for any of the early bird deals or promotional packages, a full payment or deposit may be required at UTOvacation’s discretion.
No Show- Sponsored Tour
If your travel is a sponsored tour and the sponsor requires that all passengers attend all the included activities during the trip, “No Show” fees will apply. Each and any no show in this instance will incur a penalty of $100 per person, per day. If the traveller does not attend daily activities, payment will be immediately collected for the day missed. This penalty applies no matter the cause (including illness, flight/cruise delays, quarantines, and etc). If passengers do not attend the activities or pay associated penalties for missing scheduled activities, the sponsoring associations will cancel remaining hotels and flights.
Liability
The customer shall hold UTOvacation harmless for all damages incurred and harm suffered as a result of actions or inaction of an another out of its control. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable for any damages or harm suffered.
No children under 2 years old
UTOvacation does not allow travel of children less than 2 years old.
Price Adjustments
You agreement permits price increases. After the booking is confirmed, if the total price and the cumulative increase, except any increase result from increase in sales tax, is more than 7%, the customer has the right to cancel the contract and obtain a full refund. You are responsible for paying for the increase if 1) the increase is less than 7% for reasons other than increase of sales tax, 2) the increase is more than 7% as a result from increase in sales tax, or 3) the increase is more than 7% for reasons other than increase in sales tax and you wish to proceed with the travel.
No price increases are permitted after you have paid UTOvacation in full
UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Crude Oil Price Index or US/Canada Official CPI has increases by 4% or more between your booking date and tour departure date.
Tour Adjustments
UTOvacation retains the right to modify tours, if deemed in the best interest of its passengers, including in cases that involve the health and safety. UTOvacation will do its best to notify you of any such changes before your departure, or as soon as possible if you have already departed. If the adjustment is due to the supplier failing to provide travel services paid for by you at your desired time, UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation.
Travel Seat Arrangements
Seating/Cabin assignment
The customer understands and accepts that UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All seating is arranged by the airline or cruise line. UTO vacation cannot help customer change pre-assigned seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any
services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. Replacing a travelling passenger or is subject the cancellation conditions outlined in these terms and conditions.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase trip cancellation and health insurance at the time of booking, including health insurance. UTOvacation does not directly offer such insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.
Please note that for some destinations, baggage is not included in your package. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information.
Tour Fare Excludes
• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of UTOvacation or incurred due to the tourist action violating any law.
o If such events lead to the travel supplier failing to provide your travel services UTOvacation will offer you the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation
Flight Package Description
Silver Flight Package (Guaranteed maximum of one-stop/layover to your destination country gateway ). If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Gold Flight Package (Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select
such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
UTOvacation’s Affiliate Program
Customers who book via the Affiliate link may not switch tours or reschedule and apply the previous amount or percentage of discount/commission to future trips. Discounts that are offered are only applicable to initial tour purchase and non-transferable.
Please note, for customers who have booked via the Affiliate program, tour change fees will be applicable should you decide to reschedule originally purchased tours. Please refer to the terms and conditions on the Product Page.
UTOvacation’s Affiliate discounts/commissions are not redeemable for cash or future travel credit regardless of circumstances. The value of the Affiliate will be deducted from your final payment if applicable.
Please note, the Affiliate commission is only applicable to the initial purchase. Future additional purchases are not applicable to the Affiliate discount/Commission.
UTOvacation’s Assurance
UTOvacation"s Travel Assurance program enables passengers to be able to change participants’ name(s) or tour departure date one time for free without any administration fees up to 180 days prior to trip departure date.
• UTOvacation"s Travel Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 180 days before departure $ 99 - $ 399
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 120 days before departure $ 199 - $ 499
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 90 days before departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation"s Travel Assurance program, you understand that this program is non-refundable and non-transferable.
Please note, when UTOvacation"s Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation"s Travel Assurance program and then to the remainder of the tour package.
Additional Conditions
During the tour or cruise, you will be considered have automatically abandoned your trip if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups.
UTOvacation is not responsible for any denied Travel Visa application and will not be offering a refund of received by you.
If a child- 18 years old or younger- is travelling abroad with only one parent/guardian, children must carry a notarized consent letter signed by non-accompanying parent/guardian. If a child is travelling alone they children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.
If a cruise line substitutes ships or changes its sailing by more than 24 hours, UTOvacation will advise you immediately and offer your choice of a full and immediate refund or a comparable alternate travel service acceptable to you. UTOvacation will not do so for scheduling alterations over 24 hours, if they are the result of mechanical problems with the ship, safety considerations, weather conditions, a strike or lock-out, or force majeure.
The credits in the Affiliate Program cannot be combined with any other promotions or coupons and redeemed in the same booking.
Any promotional coupons cannot be applied to any extra items including but not limited to visa service fees, gratuities, sightseeing, admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.
UTOvacation reserves the right to cancel or modify a tour any time prior to departure date if the group has less than ten passengers, subject to these terms and conditions.
All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.
UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. UTOvacation is not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list or contact us immediately at [email protected] for assistance.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than
$299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Ensuring Secure Payments
Safeguarding your payment(s) is our top priority. In order to prevent fraud, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
These gratuities are not mandatory but are appreciated as recognition for excellent service and we thank you for your encouragement and generosity.
Shopping
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
Special Notes for Middle Eastern packages:
Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition.
1. It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
2. Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels,
clubs and restaurants, never in public open areas.
3. Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
4. Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
5. Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
6. Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel.
7. Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.
Specific requirements for cruise passengers
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof. Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to
travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time $150USD/$200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation.
*Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further liability or offer any remedy whatsoever in this circumstance.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)