4) Single Supplement: U$15999 (*Our tour price is based on double occupancy and if a single passenger is travelling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived.)
ALL PRICES ARE IN USD
1. Deposit: U$3000/person at the time of booking
2. Final Payment: 180 days prior to the trip departure
☆ 2 people in each departure date
OPTIONAL PROGRAM AND UPGRADES:
☆Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking.
UPGRADE TO BUSINESS CLASS: (BEFORE FINAL PAYMENT)
☆ (Only Available For USA -- Asia International Round Trip) Cost Extra USD 5500/Person.
Exclusive Access to Luxury Train Suite Experience
claim the only spot available on the Shiki-shima train and indulge in unparalleled luxury and breathtaking scenery
With striking wall patterns evoking images of a tranquil forest, Lounge Komorebi is a gateway into an awe-inspiring environment on Train Suite Shiki-shima.
On your Train Suite Shiki-shima journey, you will be accompanied by numerous crew members who are here to make your journey more comfortable. Your train crew will serve you your meals, provide housekeeping services such as making your bed and be your guide when you visit each destination.
All meals are tenderly prepared with seasonal ingredients from each region of eastern Japan and Hokkaido. With a theme of “Memorable cuisine,” cooks and chefs from renowned restaurants come aboard Train Suite Shiki-shima at various stops, and display their cooking skills while taking advantage of local cultures and traditions.
A lounge car is furnished in beautiful crafts and pieces of artwork from Japanese traditions that have been passed down through generations and ages. Guests can enjoy a drink or a light meal whenever they fancy it.
SPECIALTY JAPANESE LOCAL CUISINE
Sushi Masashi(Michelin ☆) or Sushi Sukiyabashi Jiro(Michelin ☆☆)
Sushi Masuda proves its ability to serve the finest Edomae Sushi with excellent craftsmanship that combines tradition and innovation.
Sushi Sukiyabashi Jiro runs by Takashi Ono, the second son of the world-famous sushi master, Jiro Ono, this Sushi restaurant is the perfect place for those who want to taste authentic Japanese sushi made in traditional ways.
Nabeno Ism(Michelin ☆☆) or L’argent(Michelin ☆)
Nabeno Ism is famous for a fusion of local food culture with French cuisine. The meal flows like a story, from Edo-era elegance to authentic French traditions.
L"argent is good at a combination of Japanese ingredients with French classics and Northern European innovation.
View full itinerary
USA TO TOKYO
your way to the airport for your international flight to Tokyo, the
first stop on your unforgettable journey.
Welcome To Tokyo
your arrival to the bustling city of Tokyo, our dedicated team will
be eagerly awaiting to greet you as soon as you step out of the
arrival hall. Our friendly local staff will be on hand to escort you
to your luxurious downtown hotel, ensuring a smooth and seamless
transition into your exciting journey.
An Exquisite Journey of Tokyo
After breakfast at your hotel, begin your Tokyo adventure with an immersive visit to the beloved Asakusa Temple, one of the city"s most iconic and stunning religious sites. Marvel at the vibrant colors and intricate details of the temple before heading to a taiko drum experience, where you"ll learn the basics of this traditional Japanese art form.
After working up an appetite, join a sushi-making class with a professional chef and master the basic techniques of Japan"s most famous food. In the afternoon, continue your cultural journey by experiencing the mesmerizing and immersive digital art exhibition, Teamlab Planets.
Finally, end your day with a relaxing and luxurious 3-hour Tokyo Bay Night Cruise ride, complete with a delicious buffet dinner and stunning views of the city"s glittering skyline from the water.
Discover the Spiritual and Culinary Delights of Kamakura
Begin your day with a journey to the charming city of Kamakura, known for its rich heritage and warm climate. Immerse yourself in the spiritual ambiance of the revered Tsurugaoka Hachimangu Shrine and experience the quaint charm of Wakamiya main street on a traditional Japanese rickshaw ride. Savor local delicacies like succulent Hayamagyu beef and refreshing bamboo noodles for lunch (available only in summer).
As the afternoon unfolds, visit the majestic Great Buddha of Kamakura, a 11.4 meter bronze statue of Amida Buddha nestled in the tranquil grounds of Kotokuin Temple. Then, pay a visit to Hasedera, a serene temple renowned for its breathtaking eleven-headed statue of Kannon. Standing
at an impressive 9.18 meters, this gilded wooden statue is considered
one of the largest wooden sculptures in Japan.
After the tour, transfer to Hakone for a relaxing evening soaking in the local onsen hot spring.
Hakone & Mount Omuro: From Volcanic Wonders to Relaxing Hot Springs
Start your day with a delicious breakfast at the hotel, then explore the natural wonderland of Hakone. Take a breathtaking 20-minute ropeway ride from Togendai to Owakundani, an active volcanic zone formed by the eruption of Mount Hakone some 3000 years ago. Experience the therapeutic waters of the hot springs and hot rivers, and admire the views of Mount Fuji from Owakundani, weather permitting.
Then head to Mount Omuro, a 580-meter tall mountain that resembles an upturned Japanese bowl and symbolizes the city of Ito City, Shizuoka Prefecture. Board the Mount Omuro Lift for a six-minute ride and enjoy the view of the extinct volcanic crater at the summit. Check in to the hotel in Inatori onsen area for a relaxing evening.
Discover the Charm of Japan: From Historic Monuments to Natural Wonders
Experience Japan"s rich history and
natural wonders with our itinerary. Visit Ryosenji Temple in Shimoda,
where the Treaty of Peace and Amity was signed between the U.S.
government and the Japanese Tokugawa shogunate in 1854. This living
museum showcases over 3,000 articles related to Commodore Perry and
his Black Ships, offering visitors a glimpse into this significant
moment in Japanese history.
In the afternoon, prepare for a cave excursion by boat at Dougashima. The blue cave is called Tensodo, designated as a natural monument in 1935. It is a sea cave with three entrances and the south entrance is especially large and is 147m in length. The cave has a ceiling with a big round hole with beautiful sunlight shining down.
the day at the tranquil Inatori onsen area, where you can relax and
rejuvenate in hot springs, indulge in delicious local cuisine, and
unwind in the peaceful surroundings of this picturesque region.
Whether you seek adventure or a serene escape, Inatori onsen offers
the perfect getaway to complete your day.
Exploring the Breathtaking Landscapes of Izu: Jōren Falls, Kawazu Nanadaru Park & Shuzenji
Join us as we
embark on a journey of natural splendor along the east coast of the
Izu peninsula. Our first stop of the day will be the awe-inspiring
Jōren Falls, located in the Yugashima district of Izu city. As a
Shizuoka Prefectural Natural Monument and one of "Japan"s Top
100 Waterfalls", it is an absolute must-see for any nature
further, we will make our way to the idyllic Kawazu Nanadaru Park, a
hidden gem that perfectly encapsulates the charm of rural Japan. As
you travel along the road leading to the site, take in the delightful
scenery of little houses, rice fields, and old ladies strolling along
the quiet streets. All around you, the mountains are draped in a
thick forest of pines, cedars, and bamboo, creating a picturesque and
day draws to a close, we"ll head back to the charming town of
Shuzenji. Take a leisurely stroll along the town"s picturesque
streets, decorated with quaint shops and traditional houses that
evoke a bygone era. Immerse yourself in the rich cultural heritage of
this ancient capital and enjoy the serene ambiance that surrounds
Discover the Culture: Shuzenji Onsen, Mishima and Yamanakako
on a tantalizing breakfast and discover the wonders of the Nirayama
Reverberatory Furnaces, inscribed on UNESCO"s World Heritage list in
2015. These furnaces produced iron cannons for Japan"s defense in the
samurai era, paving the way for a remarkable industrial revolution in
just 50 years.
Continue to The Mishima Skywalk, Japan"s longest
pedestrian suspension bridge, and soak in breathtaking views of Mount
Fuji. Delve into the foothills of Mount Fuji to visit the Kubota
Itchiku Museum, showcasing stunning kimono creations depicting
nature, cosmos, and seasons, including the unfinished "Symphony
of Light," formed of 80 kimonos creating an awe-inspiring
picture of Mount Fuji.
Relax at the hotel with a delicious dinner and
a soak in the local onsen hot spring, rejuvenating body and soul
after a day of discovery.
the Rich Culture of Japan & Michelin-Rated Sushi
Immerse yourself in the history of traditional
Japanese culture by starting your day at the Hannoki Bayashi
Shiryokan, a charming open-air museum located in the Oshino Hakkai
World Heritage Site. Experience a traditional thatched-roof farmhouse
from the inside, showcasing farming tools, household items, samurai
armor, and weapons.
Continue your unique experience in
Yamanashi with a soba-making class. Next, head to a local winery to try
your hand at wine glass carving, designing your own original wine
glass. Savor taste-testing wines from renowned wineries and discover
your new favorite.
End the day with a relaxing evening
in Tokyo, indulging in a Michelin-rated sushi restaurant for a
delectable dinner. Unwind and relish in the tastes of Japan, making
for an unforgettable experience.
Embark on a Culinary and Scenic Journey Aboard the Magnificent Train Suite Shiki-shima
At 11:00 AM, the magnificent Train Suite Shiki-shima sets off
on its journey from Ueno Station, as station staff waves goodbye to
passengers. Onboard the train, the stunning scenery of Japan is a major highlight. Soon you are treated to an exquisite lunch,delicately prepared using the finest ingredients, by renowned chef Yoshihisa Akiyama of MUTSUKAR. As the train travels through scenic routes, passengers can take in breathtaking views of the Japanese countryside, including snow-capped mountains, lush forests, and villages.
the evening, the train"s executive chef, Shigeru Sato, treats you to
a special full-course dinner of French cuisine. Sip
on a refreshing cocktail while enjoying the picturesque scenery from
Lounge Komorebi in Car 5. Finally, retire to your luxurious onboard
accommodations for a restful overnight stay
Experience Hakodate"s Rich Culture and Indulge in Local Delicacies on Shiki-Shima
After arriving at Hakodate Station, enjoy free time until it"s time to board the charter bus for Shin-Yu Tan-Bo. Yuji Ogata of Japanese Restaurant Fumoto prepares a delicious breakfast featuring local seafood delicacies.
A special trip to Hakodate Station on a retro tram follows, departing at 10:20 AM, with lunch served onboard by chef Yuya Sekikawa of Climat.
At 2:30 PM, visit the Upopoy National Ainu Museum and Park, showcasing the daily lives, culture, and history of Hokkaido"s indigenous Ainu. Enjoy performances of traditional Ainu dancing and mukkuri, recognized by UNESCO as intangible cultural heritage.
At 5:00 PM, arrive at your accommodations in the Shikotsuko area at Lake Shikotsu Tsuruga Bessou Ao no Za. Every room is equipped with a spacious open-air hot spring bath and an indoor bath with jets. The hotel offers Western-style comforts with a Japanese aesthetic, so remember to take your shoes off at the door before walking down the tatami corridors. Every
room is equipped with a spacious open-air hot spring bath and an
indoor bath with jets, so you can relax like you’re at a resort
Discover the Magic of Fusion Cuisine & Jomon History on the Train Ride Adventure
The 3rd day of the Train Suite Shiki-shima tour commences at 8:50 AM with a departure from Lake Shikotsu Tsuruga Bessou Ao no Za, where guests board a charter bus to Ao no Za. Afterward, the train departs from Tōya Station at 10:50 AM, and guests enjoy lunch at Molière Café "Come Rain or Come Shine" in Sapporo to relish Hokkaido-style French cuisine by chef Hiroshi Nakamichi.
At 1:10 PM, the train arrives at Shin-Hakodate-Hokuto Station and departs at 1:30 PM, reaching Aomori Station at 4:40 PM. Here, guests board a charter bus for the Shin-Yu Tan-Bo Jomon Trip and visit the Sannai Maruyama Site, which features ruins from the Jomon Period. The site offers insight into the lifestyle of people who lived around five millennia ago, showcasing how they constructed buildings, made tools, and lived a sedentary life. The facilities are only accessible with the Train Suite Shiki-shima tour, and guests are guided through the awe-inspiring restored buildings in the outdoor Jomon Village and the Jomon Jiyukan, which features exhibits of excavated items and explanations of how the Jomon people lived.
Guests enjoy dinner outside the train at Los Cuatro Gatos, a restaurant in the Aomori Museum of Art, prepared by chef Masanori Kawaguchi of Hotel Jogakura (Aomori). After dinner, guests can unwind with a drink at Lounge Komorebi in Car 5 during the Cocktail Hour, admiring the evening scenery from the train window. Guests spend the night on the train.
Experience a Gourmet Journey on Train and Farewell Party
Savor a breakfast made with locally-sourced ingredients aboard Train Suite Shiki-shima, highlighting the regions it has traveled through. At Naruko-Onsen Station, explore the charming town, known as one of Oshu"s three greatest hot springs.
Enjoy a selection of sushi for lunch prepared by Masahiro Abe of Sushimasa, Ishinomaki, featuring fresh seafood from the world-famous fishing area off the coast of Ishinomaki.
The train arrives at Ueno Station at 5:20 PM, where a farewell party in Prologue Shiki-shima allows for reflection on your unforgettable journey. Share your experiences with the train crew and fellow travelers before our staff transfers you to your hotel for a relaxing evening.
the Best of Japanese Culture: Dine at Michelin-rated Restaurants, Cultural visit & Shopping
Unleash your creativity with a unique Japanese Washi-paper making experience. Learn the traditional art of paper making and take home your very own creation as a beautiful souvenir.
Enjoy lunch at a Michelin-rated restaurant, savoring the flavors of Japan"s finest cuisine. Admire the beauty of the National Museum of Western Art, a World Heritage Site dedicated to showcasing Western art.
For last-minute shopping, explore Ginza or Akihabara to find unique souvenirs. End the day with a hearty dinner at a local izakaya and, for those feeling adventurous, sing the night away at a Karaoke box!
breakfast today, you will be provided with an airport transfer
service from your hotel. Board your international flight back home
filled with memories to last for a lifetime.
STAY LIKE A LOCAL-EXTENSIONS: (CHOOSE BEFORE THE TRIP)
1) Tokyo 1 Night Hotel and Flight Extension
Single Supplement: U$499
- Air Ticket change fee & fare difference from the original itinerary
- 5 star hotel accommodations with daily breakfast
2) Tokyo 2 Nights Hotel and Flight Extension
Single Supplement: U$999
- Air Ticket change fee & fare difference from the original itinerary
- 5 star hotel accommodations with daily breakfast
3) Return Flight Extension - 3 Days
- Air Ticket change fee & fare difference from the original itinerary
4) Return Flight Extension - 5 Days
- Air Ticket change fee & fare difference from the original itinerary
5) Return Flight Extension: 6 - 20 Days (Airport pick up and drop off service Not included)
- Air Ticket change fee & fare difference from the original itinerary
- Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
6) Return Flight Extension: 6 - 60 Days (Airport pick up and drop off service Not included) (Depart from other Asian Cities)
- Return flight from Tokyo / Seoul / Taipei / Hong Kong / Beijing / Shanghai / Manila / Singapore / Kuala Lumpur / Ho Chi Minh City / Phnom Penh / Bangkok / Phuket
- Air Ticket change fee & fare difference from the original itinerary
- Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
Hotels & Flights
HAND-PICKED 5 STARS AND BEST CLASS HOTEL ACCOMMODATIONS:
Tokyo: Hilton Tokyo Hotel / Park Hyatt Tokyo / Kimpton Shinjuku Tokyo, an IHG Hotel / ANA InterContinental Tokyo, an IHG Hotel / Sheraton Miyako Hotel Tokyo / The Westin Tokyo / Cerulean Tower Tokyu Hotel / New Otani Tokyo the Main or similar
Shikotsuko: Shikotsu Tsuruga Bessou AO no ZA
Hakone: Hotel Indigo Hakone Gora with a private onsen
Inatori Onsen area: Taberu Oyado Hamanoyu with a private onsen
Shuzenji Onsen area:Izu Marriott Shuzenji with a private onsen
Yamanakako: Marriott Hotel Yamanakako with a private onsen
Suite Room on Train Suite Shiki-Shima:
The suite room is furnished with wall panels that use a very rare Joboji lacquer from Iwate Prefecture and closets that are designed to resemble traditional chests from Sendai City, displaying an uncompromising feeling of craftsmanship. Two sofas transform into two beds at night. The room has its own shower and toilet. These are spaces with a comfortable and familiar atmosphere.
☆ Deluxe Suite Room / SHIKI-SHIMA Suite Room upgrade is upon availability and quote after booking.
INTERNATIONAL AIR: (*UTOVACATION RESERVES THE RIGHT TO CONFIRM THE AIRLINES BELOW)
☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air China ☆ Air Canada ☆ Hainan Airlines ☆ China Eastern Airlines ☆ Cathy Pacific Airlines ☆ China Southern Airlines ☆ Xiamen Airlines ☆ Beijing Capital Airlines ☆ Sichuan Airlines ☆ Hongkong Airline ☆ Eva Air
Japan does not require a visa for USA, Canada & Mexico passport holders.
Before You Go
Japan is one of the most popular travel destinations in the world. It is a unique blend of traditional and modern, with many temples and buildings from the past co-existing with modern achievements in architecture and technology.
Before Packing: Check the weather of your destination a week before your trip to get to know the clothes you"ll need, which depends on the purpose of this trip. Better to make a packing list to rank the items according to the importance. Leave your keys, contact information and a copy of travel itinerary to family or friends.
Japan Packing List: We suggest you pack as light as possible. Pack smart! Leave more space to make your trip comfortable and pleasant.
Essential Items: Passport, Visa, Insurance Policy and other necessary travel documents. Air, cruise or train tickets. A guide book or a phrasebook with English. Map of places you are going to visit. Emergency card with your detailed contact information consisting of full name, address, phone number, etc. Credit card, Traveler"s checks, and enough cash (Japanese Yen will be perfect!). First-aid kit. Your medical record and medicines like vitamins, Pepto Bismol and Imodium chew-able. Toiletries. Alarm clock or watch with an alarm. Pocket tissues.
During "TRAIN SUITE SHIKI-SHIMA" trip, we have dress code to keep the atmosphere.
Collared shirts, blouses, jackets, sweaters, long pants such as slacks, skirts, jeans (not damaged), etc.
* Please refrain from wearing shorts, T-shirts, tank tops, jerseys, flip-flops, etc.
* Please use Yukata and slippers provided in your room only.
* Please wear shoes that are easy to walk in and comfortable to wear for sight seeing.
* Please prepare clothing that match the season and climate.
Dress code for dinner time on the train
Suits, jackets, blazers, dresses, two-pieces, blouses, skirts, etc.
For the rest of the trip aside TRAIN SUITE SHIKI-SHIMA
The casual outdoor clothes are highly recommended. A pair of comfortable walking shoes. Socks, pants, and underwear. An umbrella and waterproof coat will be strongly recommended because it often rains in Japan, especially in the mountainous area, such as Mt. Fuji. Laundry bag. Bring clothes according to in which season you are traveling.
Spring (Mar - May): Western suites, sports coats, jackets, sweater, long sleeve shirts.
Winter (Dec - Feb): Down garment, overcoat, thick woolen sweaters, lined coats, cap, gloves and cotton-padded shoes.
*Late March to early April is historically the best time to view cherry blossoms, but we can’t guarantee that they will flower on these dates as they are highly seasonal and subject to climatic conditions.
*From June to August, it is the best time to view fresh spring greens and enjoy the warm climate.
*The middle of November through the end of Nov is the best time to see crimson leaves in Autumn.
Camera and batteries. And please do not forget the adapter for Japan if you have a three-prong plug.
Hotel Preferred Bedding Configuration
- Twin Room (two separate beds)
- Double Room (one bed)
*Requests are not guaranteed and are subject to each hotel"s discretion and availability.
What Vaccinations do I need to Travel to Japan?
Based on personal medical history and advice from the Public Health Agency of Canada, the following vaccinations are recommended for travel to Japan:
The PHAC and WHO recommend the following vaccinations for Japan: hepatitis A, hepatitis B, typhoid, Japanese encephalitis, rabies, meningitis, polio, measles, mumps and rubella (MMR), Tdap (tetanus, diphtheria and pertussis), chickenpox, shingles, pneumonia and influenza.
Terms and Conditions
Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment.
Reservation Online Reservations Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account. (Learn how to book online Click Here) Step 2. Choose your desired departure date and departure city Step 3. Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only. Step 4. Make a deposit online A Non-refundable, non-transferable deposit is required to secure the space. The initial deposit is USD$3000.00/pp at the time of booking, the USD$3000.00 deposit counts towards the final payment. Final Payment: 180 days prior to the trip departure.
Step 5. Finalize the booking.
Final Payment Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference. Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking. The full or final payment is required 180 days prior to the tour departure date. For all packages, all essential travel documents, which include but are not limited to a Valid Passport Copy, should be submitted by this date. Additionally, for land-only packages, any flight information should also be provided by the final payment due date. Step 6. Trip Confirmation. A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure. By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable. Offline Reservations Step 1. Complete the reservation. Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future. Email/Fax your current and valid Passport Copy with the Booking Form together to firstname.lastname@example.org/416-251-7778 Step 2. Finalize the booking. Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference. Step 3. Trip Confirmation. A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure. Make the reservations. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable. Travel Visa The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here
Visa Application Form (Complete with signature and date)
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes. Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
Infant/Baby This tour exclusively caters to individuals aged 12 and above.
Trip Cancellation and Eligible Refunds Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god. All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing. Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. All reservations, except where specified:
Number of Days Prior to Departure
Cancellation Penalty (Per Person)
180 days or above
$3000 as penalty
90 - 179 days
$3000 + 30% of tour fare as penalty
30 - 89 days
$3000 + 50% of tour fare as penalty
0 - 29 days
100% of the tour fare as the penalty
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
Shopping During your Tour Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. Price Adjustments After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control) Tour Adjustments UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities. Tour Credits UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension. Travel Credits may be used on any UTOvacation product except for Travel Visa’s or Flight ticket/First-class flight fare upgrades
Travel Credits are not redeemable for cash
Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
Travel Credits may be used for more than one tour or destination
Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. *Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations. Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. There are no refunds for unused services.
Travel Insurance UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Flight upgrade Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.
Baggage Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
Single supplement charge: USD$7000
Any items not listed in the itinerary
Optional and Extension Programs
Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
Additional Notes The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application. If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. UTOvacation reserves the right to cancel any booking/accommodation/flight arrangement if the customer fails to pay the compulsory tipping for the entire trip prior to departure date or the 1st day of arrival to the destination. (Please note, the tip is an industry-standard and is provided to the tour guides and bus drivers of the designated tours, to ensure our customers receive the best and high-quality service during the trip.) Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. Please note, there is a minimum attendant requirement for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Important Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions. Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Dispute Penalty Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Remarks: 1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date. 2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at email@example.com for assistance.
UTO Worry-Free Plan
1. By making an initial deposit in a timely manner, you will secure a vacation spot and avoid any future package/service price increase. Within the first 15 days after you put down the deposit, you may cancel at any time without a question asked and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
2. After 15 days of your deposit payment, you may still cancel your trip for any reason up to 150/180 days prior to your departure date and your deposit (non-refundable) will be converted to UTO future travel credit in full amount for 24 months. (If you cancel within 150/180 days before tour departure date, your deposit will be lost plus penalty as per terms and conditions.)
3. No administration fee is charged for name change / tour change / minor correction one time up to 150/180 days prior to your departure date (except for any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line)
4. There is an administration fee of $100-$299/person for any name change/tour change plus any additional cost / surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line, hotel, ground operator if you wish to make such change within 150/180 days before the tour starts.
5. If there are any force majeure events happening beyond the control of UTOvacation (Global pandemics, natural disasters, acts of terrorism, wars, strikes or travel restrictions etc.), your payment less any expenses already occurred will be converted to UTO future travel credit for 24 months.
6. If full payment is not received on the due date as per terms and conditions on our end, we will offer guests an extra 24 hours’ period before cancelling the reservation and imposing any penalties after the deadline time.
- UTO Worry-Free Plan is complimentary for new bookings only and cannot be combined with any other similar promotions. The existing reservations are not applicable for the plan.
- Only itinerates with such icon UTO WorryFreePlan are applicable for UTO Worry-Free Plan.
- By purchasing UTO Worry-Free Plan, you understand that this program is non-refundable and non-transferable. Payments made by the customer will first be applied to UTO Worry-Free Plan and then to the remainder of the tour package.
- Value: reg $199-$999/person
In addition to the clauses above, extra benefits include the followings:
7. You are able to enjoy an extra 15 days period on top of the regular 15 days (total of 30 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
8. If you sign up for any optional features, we guarantee you the early bird price even after the promotion is over (up to 150/180 days prior to departure date).
9. A complimentary $50/person credit will be deposited in your UTO Cash Back Program account for your next vacation journey.
10. Under the same category/type/price point/season, your hotel room or cruise cabin will be first assigned in your group for the selection of floor, location or view.
In addition to the clauses above, extra benefits include the followings:
11. You are able to enjoy an extra 30 days period on top of the regular 15 days (total of 45 days) to cancel your tour without penalty after the initial deposit and receive a full refund in the form of your payment less any incurred fees. (Only applicable 150/180 days before trip departure)
12. A complimentary $50/person cash rebate will be granted if you have purchased travel insurance from John Hancock or Manulife through our website.Remarks: Claim travel insurance cash rebate any time after your tour is finished with your full name and policy number at 1(855) 526-1286.
13. Able to extend our promotions for an extra 2 days (48 hours) after the campaigns are over. You may sit back and reserve discounted deals for your friends and family at your own pace.
14. Supporting document for visa application is provided for free of charge.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.