Tour Code: USCE08
Duration: 8 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1) Round-trip international flight from New York / Chicago.
【Los Angeles / San Francisco / Miami --Depart Need USD 100 More】
【San Jose / Washington / Boston/ Las Vegas / Houston / Seattle --Depart Need USD 300 More】
【Atlanta / Austin / Charlotte / Dallas / Denver / Detroit / Memphis / Fort Lauderdale / Milwaukee / Orlando--Depart Need USD 500 More】
【Oklahoma City / Philadelphia / Phoenix / Portland Oregon / Sacramento / San Antonio / San Diego / New Orleans --Depart Need USD 500 More】
Land tour Only without round trip air ticket: 【-USD700 Minus】
2) Ground transportation between the cities ( BY BUS )
3) Hand-picked 4-star hotel accommodations with daily ABF
4) Sightseeing admission fees as listed on the agenda
5) Food as specified on the itinerary (B-breakfast L-lunch D-dinner X-no meal)
Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.
6) Special cultural programs as specified in the schedule
7) Professional English speaking local tour expert
8) All tax and fuel surcharge
9) UTOvacation"s Travel Assurance Program ( Free Reschedule before 150 days prior to trip departure and before air tickets are issued )
1) Travel insurance.
2) Any personal expenses.
3) A Mandatory Service Charge & Tipping USD 80 per person is required and payable by Credit Card Before Departure.
4) Tour Extensions and Optional programs.
5) Single supplement USD 500 ( *Our tour price is based on double occupancy and if a single passenger is traveling solo and not sharing room with any roommate for the entire trip, a single supplement fee is charged. If a passenger shares a room with travel partner(s) on the tour, such fee is waived. ).
6) Baggage is not included in this tour fare. The passenger is responsible for paying the fees associated with Baggage cost if there are any to the Airline directly and prior to departure.
ALL PRICES ARE IN USD
☆ Initial deposit: USD$600.00/pp at the time of booking. 2nd deposit of USD$600.00/pp after 2 weeks of booking.
The USD$1200.00 deposit count towards the final payment
☆ Final Payment: 180 days prior to the trip departure.
Optional And Extension Programs:
☆ Since the seats are limited, We recommend you to choose those optional and extension programs with your booking together.
No Extra Deposit Payment.
☆ 10-40 Each Departure Date.
Upgrade To Business Class:( Before Final Payment)
☆ (Only Available For USA -- Europe International Round Trip) Cost Extra USD 4000/Person.
☆ 2 nights in Budapest, Prague, and Vienna with plenty of free time for exploration.
☆ A guided tour along the enthralling Ringstrasse of Vienna.
☆ Discover some Vienna’s highlights such as the Hofburg Palace, Votive Church and the monument of Johann Strauss.
☆ Explore Prague’s rich culture with stops including St. Vitas Cathedral, Charles Bridge & more.
☆ Optional tour of Budapest the “Paris of the East”.
☆ An optional live concert featuring the works of Mozart and Strauss.
☆ Optional Visit to the spa town of Karlovy Vary.
Depart from the USA/Canada.
Arrive in Budapest commonly known as the “Paris of the East”, the capital city of Hungary that straddles the Danube River, with the luscious Buda Hills to the west and urban landscape of the Pest to the east. Find your own transportation to your hotel or you can choose the optional private airport pick up service ($80 / Person--Minimum to 2 ppl ). The balance of the day is at your leisure.
Your tour guide will be in the hotel lobby to meet you from 5 PM till 8 PM to answer any questions.
Today you have free time to explore Budapest on your own or you may choose to join us on a comprehensive optional guided tour of Budapest during the day and a romantic cruise of the Danube during the evening.
Optional Tour: The Splendor of Budapest (Day-Tour): USD 79 / Person:
Our optional begins in Pest the Eastern portion of Budapest, known for its rich and lively culture with numerous rustic pubs, historic attractions and unique European distinction. The first stop is the ［Heroes' Square］which is home to the Seven chieftains of the Magyars and the Memorial Stone of Heroes. The square itself is often referred to as the center point of Budapest due to its’ historical significance which makes it the ideal first stop for our adventure. The optional tour will then cross the Danube and into the Buda Hills the western portion of Budapest. The UTOvacation's optional tour will focus on highlighting the incredible scenery while discovering some key landmarks. The panoramic views of the city will be on full display with the first stop at［the Royal Palace］followed by a stop at［Matthias Church］and then［the Fisherman's Bastion］. In the afternoon, the tour will journey to［the Parliament］, then to the largest church in all of Budapest the legendary［St. Stephen's Basilica］. The Splendor of Budapest’s optional tour will culminate with a walk through the historic［Great Market Hall］where you explore hundreds of unique merchant stalls and endless shopping opportunities.
Optional Tour: Cruise on the Danube with Dinning: USD 89 / Person:
In the evening, you and your fellow passengers are invited to join us as we embark on a dinner cruise on the tranquil Danube river. Here you will not only enjoy a delicious regional meal, but also gain a greater appreciation for the history of Budapest.
On the fourth day, you will depart Hungary and enjoy a scenic tour across the countryside of Austria to the “City of Music” Vienna. This metropolitan of nearly 3 million inhabitants is widely considered a cultural epicenter of Europe. UTOvacation is proud to offer an experience in Vienna which is catered to those who are not only interested in the various UNESCO cultural sites but also those who are interested in its’ rich musical history.
Upon arrival in Vienna, the tour of the city will begin with a drive along the Ringstrasse, also known as the “Lord of the Ring Roads” and a UNESCO World Heritage Site. As part of your first day in Vienna, you will visit a variety of culturally significant attractions including [Hofburg Palace], [the Opera House], the monument of Empress Maria Theresia, [Votive Church], [City Hall], [Parliament], [St. Charles' Church], the monument of Johann Strauss, [the Natural History Museum], and [Musikverein], the music hall of the Vienna Philharmonic Orchestra. The final stop of the day will increase a visit to the [Schonbrunn Palace] the main summer residence of the Habsburg Rulers, located in Hietzing Vienna.
Optional Tour: The Masterpieces of Strauss & Mozart: USD 79 / Person:
In the evening UTOvacation has organized an unforgettable night of music with a live concert featuring classical masterpieces from two of Vienna’s most famous citizens, Wolfgang Amadeus Mozart and Johann Strauss.
On day five, enjoy a day of leisure to explore Vienna independently. Revisit some of the attractions from day four or discover hidden gems of the region on your own. Find out for yourself why Vienna is known for a high quality of life and why it is often regarded as one of the world’s best cities to live in.
Optional Tour: The treasures of Vienna and Bratislava one day tour: USD 99 / Person:
From Vienna, take a bus into the beautiful southern forests of Vienna and take a guided tour of the Mayerling Memorial Church and Heiligenkreuz Abbey, and join us by boat into Europe's largest underground lake the Seegrotte Hinterbrühl. See firsthand the underground aircraft manufacturing facility infamous for building the first jet aircraft (HE162) during World War II. During UTOvacation’s guided tour of the Mayerling hunting site, learn about the tragic love story behind the suicide of the crown prince Rudolph and his lover at the memorial church. Visit the medieval cross-shaped cloisters and graves of the Babenberg family at Heiligenkreuz Abbey.
Your afternoon will begin as the bus crosses the Danube river, connecting the old southern and northern banks to the city of Bratislava, which is the political, cultural and economic center of Slovakia. The tour will pass through the medieval Michael’s Gate which is the only city gate that has been preserved form the town’s original fortifications. The next stop is the Old Town Square, which houses the Roland Fountain which was built in 1527 by Maximilian II. For a touch of contemporary art, the tour will stop by the recently constructed statue of a plumber lying on a manhole cover. Created in 1997 by local artists this statue has become a popular photo opportunity for thousands of tourists year-round. The final stop of the Journey into Bratislava is a visit to the St. Martin's Cathedral: built in the 13th century, the church is a well-preserved example of ancient Gothic architecture. St. Martin’s rich history and stunning interior design especially its breathtaking stain-glass fixtures make for an unforgettable experience.
On the 6th day, you and your party will depart Austria and visit the capital of the Czech Republic, Prague, the 13th largest city in the European Union and the historical capital of Bohemia. Categorized as an “Alpha” global city and ranked 6th by Trip Advisor in 2016 as the world’s Best Destination. In Prague, your first stop will be [the Royal Castle District at Hradcany] the former residence of the Bohemian kings. Your next stop will be the historic [Charles Bridge] constructed in 1357 under the auspices of King Charles IV. The Charles Bridge crosses the Vltava River in Prague and offers some of the most scenic views in all of Europe. Following your visit to the Charles Bridge, your journey will continue to [St. Vitus Cathedral]. This cathedral is a shining example of Gothic architecture and is the largest and most prominent church in the country. The final stop of the day will conclude with a visit to the St.George’s Basilica. This Gothic-style chapel dedicated to Ludmila of Bohemia is the oldest and considered the best-preserved church in Prague.
Today you are free to explore Prague on your own, or you can partake on an optional day tour of the spa town of Karlovy Vary.
Optional Tour: The Town of Spas (Karlovy Vary) excursion: USD 99 / Person:
After breakfast, drive to Karlovy Vary, a spa city in the Bohemian region of western Czech. The city was established in 1370. Historically known for its hot springs, there are 13 main hot springs and about 300 smaller hot springs throughout the town. In the 19th century, Karlovy Vary became a popular tourist destination, especially known for international celebrities who visited for spa treatments.
Karlovy Vary has 13 main hot springs, 5 of which are on the hot spring promenade called the Mill Colonnade. This neo-Renaissance building has 2 walkways, 132 meters long and 13 meters wide. There are 124 Corinthian cylinders. The 12 sculptures on the colonnade represent 12 months of the year.
As part of your tour, you will visit the Park Hot Spring Corridor which is located next to the Dvorak Gardens. This cloister, which appeared in 1881, is a two bronze dome gazebo connected to each other by a white cast iron promenade.
One of the truly remarkable elements of Karlovy Vary is the incredible therapeutic qualities of the water. The Karlovy Vary, Hot spring water contains as many as 35 kinds of minerals that are beneficial to the human body. The water temperature ranges from 41.2-72.2 ° C. Unlike typical hot springs, which are mainly based on baths, the hot springs here are also drinkable. Tourists often purchase hand made Glass containers during their stay in Karlovy Vary to use and commemorate their stay.
Optional Tour: Cruise on the Vltava with Dinner: USD 89 / Person:
On the final night of your Central European tour, enjoy a dinner and a cruise on the River of Vltava.
After Breakfast, make your own transfer to the airport for your departure flight or you can choose the optional private airport drop off service ( $80 / Person--Minimum to 2 ppl ). Please note: the Hotel room check-out time is 11:00 AM, later check out is available for an additional cost.
Optional Programs-(Choose before the trip): Click here for more details
☆ Private Airport Pick up / Drop off Service: USD 80 / Person (Minimum To 2 PP).
☆ Day3: The Splendor of Budapest (Day-Tour): USD 79 / Person (Minimum To 10 PP).
☆ Day3: Cruise on the Danube with Dinning: USD 89 / Person (Minimum To 10 PP).
☆ Day4: The Masterpieces of Strauss & Mozart: USD 79 / Person (Minimum To 10 PP).
☆ Day5: The treasures of Vienna and Bratislava one day tour: USD 99 / Person (Minimum To 10 PP).
☆ Day7: The Town of Spas (Karlovy Vary) excursion: USD 99 / Person (Minimum To 10 PP).
☆ Day7: Cruise on the Vltava with Dinner: USD 89 / Person (Minimum To 10 PP).
Stay Like A Local-Extensions:
1) Return Flight Extension-3 DAYS （Drop Off Service Not included )
Price: USD 299 /person
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS （Drop Off Service Not included)
Price: USD 399 /person
*Air Ticket change fee & fare difference from the original itinerary
3) Budapest 3 Nights Hotel and Flight Extension (NO PICK UP SERVICE)
Price: USD 699 /person
*Air Ticket change fee & fare difference from the original itinerary
*3 Nights Hotel in Budapest with breakfast
4) Prague 3 Nights Hotel and Flight Extension (Airport pick up and drop off service not included)
Price: USD 699 /person
*Air Ticket change fee & fare difference from the original itinerary
* 3 Nights Hotel in Prague with breakfast
Lion"s Garden hotel / Verdi Grand Hotel / Similar
Austria Trend Hotel Bosei / Austria Trend Hotel Schloss Wilhelminenberg / Similar
Hotel Golf Prague / Similar
International Air:(*UTOvacation reserves the right to confirm the airlines below)
☆ United Airline:
☆ American Airline:
☆ Delta Airline:
☆ Air Canada:
☆ Lufthansa Airlines
☆ Jet Airways
☆ Lot Polish Airlines
☆ Tap Air Portugal
☆ Austrian Airlines
☆ KLM Airlines
☆ Air France
☆ French Bee Airline
☆ Virgin Atlantic
☆ Vueling Airlines
☆ Air Caraibes
☆ Level Airline
☆ Norwegian Air Shuttle
☆ Air Italy
☆ Aer Lingus
☆ Swiss International Air Lines
☆ Scandinavian Airlines
☆ Brussels Airlines
☆ British Airways
☆ Turkish Airlines
☆ Ukraine Intl Airlines
1) We reserve the right to modify the itinerary if necessary subject to the local conditions.
2) Guaranteed departure with minimum of 10 travelers.
3) Price subject to change at the time of reservation.
4) For travelers under 12 years old are as follow:
|Child between 2-11 |
years old with bed
|Infant under 2 years old|
|100% of |
adult tour fare
We don"t suggest people bring Infants under 2 years old to participate on this tour
5) Tour fare is based on American/Canadian adults (non-student group), twin share.
6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.
7) For Travel Visa service：
* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information.
* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTOvacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.
8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.
9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See the airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation change policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
10) Please note that if the flight for your tour is during lunch or dinner time, your meal will be served on board by the airline.
11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the right to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.
12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.
Eastern/Central Europe DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
Starting from 2024, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization (European Travel Information and Authorization System).
Learn about ETIAS：https://www.etiasvisa.com
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Vienna, Austria’s capital, lies in the country’s east on the Danube River. Its artistic and intellectual legacy was shaped by residents including Mozart, Beethoven and Sigmund Freud. The city is also known for its Imperial palaces, including Schönbrunn, the Habsburgs’ summer residence.
Budapest, Hungary’s capital, is bisected by the River Danube. Its 19th-century Chain Bridge connects the hilly Buda district with flat Pest. A funicular runs up Castle Hill to Buda’s Old Town, where the Budapest History Museum traces city life from Roman times onward. Trinity Square is home to 13th-century Matthias Church and the turrets of the Fishermen’s Bastion, which offer sweeping views.
Prague, capital city of the Czech Republic, is bisected by the Vltava River. Nicknamed “the City of a Hundred Spires,” it's known for its Old Town Square, the heart of its historic core, with colorful baroque buildings, Gothic churches and the medieval Astronomical Clock, which gives an animated hourly show.
⦁ The gathering time of the team at the airport is generally three hours before the departure of the flight. In case of bad weather, please try your best to leave for the airport in advance to avoid delays due to emergencies (no means of transportation, traffic jam, etc.).
⦁ If you need a special meal (halal meal or vegetarian meal, etc.), please contract airline when you receive your ticket number.
⦁ There is a risk of damage or prying in the checked baggage. Please do not put any valuables (such as camera, notebook, jewelry, cash, watch, etc.) in the checked baggage to avoid unnecessary loss and trouble.
⦁ According to airline regulations, passengers in economy class and business class should weigh no more than 20kg, please refer to your Final Confirmation Document for more details.
⦁ It is recommended to use wheeled suitcases for easy shipping and carrying; Before you check your luggage, you must tear off the old check slip on the case to prevent the luggage from being transported to the wrong place.In order to prevent the luggage from being stolen and pried, it is recommended to lock the luggage;
⦁ The Europe new hand baggage security rules, which limit the carrying of liquid items on board flights, apply to all flights departing and connecting within the eu. Liquids and gels in hand luggage, such as skin care and beauty products, should only be carried in accordance with the following requirements:
⦁ Containers containing liquids and similar articles shall not exceed 100ml (as indicated on the package);
⦁ All containers are packed in a transparent, repeatable plastic bag
⦁ Only one plastic bag per person; The plastic bag must be shown separately at security checkpoints;
⦁ Liquid items include: water, syrups; Face cream, moisturizing oils; Perfumes and sprays; Shampoo, bath liquid class; Shaving cream, toothpaste, mascara and any other similar items;
⦁ Please do not open the plastic bags before security check and transit check, otherwise they will be confiscated.
⦁ Special medicines (with doctor's certificate) and special foods (such as baby food) that must be carried in the cabin for special diseases can be carried outside plastic bags. Such items must also be shown to security inspectors;
⦁ Non - conforming items and plastic bags are not allowed on board
⦁ When traveling, clothes should be light and vesatile. Clothes are prepared according to the season. Before guest's departure to watch or listen to the weather forecast, the weather forecast reference web site.
⦁ Prepare personal hygiene products such as toothbrush, toothpaste and slippers (not available in European hotels).Other essential items: shampoo, bath gel, sunglasses, sunscreen, umbrella, camera/video camera, menthol (mosquito bites), band-aids, etc
⦁ In Europe, medicine must be bought by doctor's prescription, and the medical treatment cost is expensive, so it is recommended that you take regular medicine.Such as: motion sickness medicine, instant relief pills, insulin, berberine, etc.; If it is necessary to carry certain medicines due to one's own illness, please ask the doctor to issue a prescription, and prepare the foreign language instructions and purchase invoices of the medicines.
⦁ Please choose 220V voltage electrical appliances, most European countries use cylindrical two-end plug, please buy a universal switch plug at home.
⦁ Credit Cards can be used for most of the cities and can be withdrawn from some ATMS. ATM withdrawals are charged a handling fee may apply per transaction according to different regulations of the issuing bank of the card.
Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment.
Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Make a deposit online
A Non-refundable, non-transferable deposit is required to secure the space. (Initial deposit: $600.00/pp at the time of booking. 2nd deposit of $600.00/pp after 2 weeks of booking.) A full payment is required when booking if the package is a special on-sale product.
Step 5. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
Full or final payment is due 180 days before tour departure date. Same as the travel documents including but not limited to a valid Passport (or copy), the Risk assumption waiver form with signature shall be collected as well by this date. Any failure to do so might result in trip cancelation, price increase, inflation surcharge or forfeiting your existing fund in your account.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
By booking your tour online with UTOvacation.com you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
Step 1. Complete the reservation.
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger's responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to email@example.com/416-251-7778
Step 2. Finalize the booking.
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.
Step 3. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is required to secure the space. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product.
By booking your tour offline with UTOvacation.com, you acknowledge and agree to all three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy. You also confirm and agree that you understand that the deposit is non-refundable.
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..
A Word About Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity.
We don't take any infants or babies under 2 years old for any of our tours.
Trip Cancellation and Eligible Refunds
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section.
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation or change requests must be confirmed in written form by email or fax including your reservation number, full name and date of travel, cancellations will only be accepted in writing.
Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
All reservations, except where specified:
Number of Days Prior to Departure
Cancellation Penalty (Per Person)
180 days or above
$1200 as penalty
90 - 179 days
$1200 + 30% of tour fare as penalty
30 - 89 days
$1200 + 50% of tour fare as penalty
0 - 29 days
100% of the tour fare as the penalty
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time.
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger.
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.
If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of 100USD per day will be applied. (Only applicable for China discounted tours)
Shopping During your Tour
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary.
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification.
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed).
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities.
UTOvacation on some occasions may issue Travel Credits as either a reward or because of trip suspension.
Travel Credits may be used on any UTOvacation product except for Travel Visa’s or Flight ticket/First-class flight fare upgrades
Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.
Travel Seat Arrangements
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Once we are done issuing your flight tickets, our ticketing department will send you an email to confirm the details in time. UTOvacation shall take no responsibilities if airlines change schedules or change routings afterwards and no refunds shall be commenced because of such alterations.
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.
Please note, some destinations baggage is not included in the fair. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information
Tour Fare Excludes
UTOvacation's Travel Assurance program enables passengers to be able to change participants'name(s) or tour departure date one time for free without any administration fees up to 180 days prior to trip departure date.
• UTOvacation's Travel Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance program: reschedule/rebook up to 180 days before departure $ 99 - $ 399
• UTOvacation's Travel Assurance program: reschedule/rebook up to 120 days before departure $ 199 - $ 499
• UTOvacation's Travel Assurance program: reschedule/rebook up to 90 days before departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understand that this program is non-refundable and non-transferable.
Please note, when UTOvacation's Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation's Travel Assurance program and then to the remainder of the tour package.
- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination.
- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).
- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.
- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.
UTOvacation reserves the right to cancel any booking/accommodation/flight arrangement if the customer fails to pay the compulsory tipping for the entire trip prior to departure date or the 1st day of arrival to the destination. (Please note, the tip is an industry-standard and is provided to the tour guides and bus drivers of the designated tours, to ensure our customers receive the best and high-quality service during the trip.)
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests.
Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the airline company provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. If you request a better flight schedule, please check out the flight upgrade services we provide.
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at firstname.lastname@example.org for assistance.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)
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