FLIGHT CHOICE:

☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0

☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way

     Price: U$499/person

☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (a) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)

     Price: U$899/person

☆ Business Class Upgrade (exclusively available for US departures): Elevate your journey with a luxurious international long-haul flight that defines sophistication and comfort.

     Price: U$6,000/person

 OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS): 

☆ Day 3: Hammamet by night with dinner@ U$99/person

☆ Day 5: Full day excursion to Oases and Star Wars Film Sets with lunch@ U$129/person

☆ Day 6: Camel ride@ U$50/person

 RETURN FLIGHT DEVIATION SERVICE:  

1) Return Flight Deviation Service - 3 days (Airport drop-off service not included)

                 Price: U$1,299/person

                 Early Bird Price: U$1,099 

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

2) Return Flight Deviation Service - 5 days (Airport drop-off service not included)

                 Price: U$1,399/person

                 Early Bird Price: U$1,199

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

3) Return Flight Deviation Service - 6-20 days (Airport drop-off service not included)

                 Price: U$1,499/person

                 Early Bird Price: U$1,299

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.

 PRE & POST TRIP ACCOMMODATION SERVICE:

Please contact us for details and pricing whenever you need 

HAND-PICKED 4/5 STARS HOTEL ACCOMMODATIONS:

☆ Tunis: El Mouradi Gammarth Tunis or similar

  (5-star hotel)

☆ Hammamet: Blue Marine or similar

  (5-star hotel)

☆ Tozeur: Hôtel Ras El Ain or similar

  (4-star hotel)

☆ Matmata: Diar El Berber or similar

  (4-star hotel)

☆ Sousse: Mouradi palm marina or similar

  (5-star hotel)

International Air:(*UTOvacation reserves the right to confirm the airlines below)

☆ United Airline:

☆ American Airline:

☆ Delta Airline:

☆ Air Canada:

☆ Lufthansa Airlines

☆ Jet Airways

☆ Lot Polish Airlines

☆ Tap Air Portugal

☆ Austrian Airlines

☆ KLM Airlines

☆ Alitalia

☆ Air France

☆ French Bee Airline

☆ Virgin Atlantic

☆ Vueling Airlines   

☆ Air Caraibes   

☆ Level Airline

☆ Norwegian Air Shuttle

☆ Iberia

☆ Air Italy

☆ Aeroflot

☆ Aer Lingus

☆ Finnair

☆ Swiss International Air Lines

☆ Scandinavian Airlines

☆ Brussels Airlines

☆ British Airways

☆ Turkish Airlines

☆ Ukraine Intl Airlines

☆ Royal Air Maroc

☆ Etihad Airways

☆ Egyptair

☆ Italia Trasporto Aereo

☆ Qatar Airways

☆ Royal Jordanian

☆ Emirates Airline

TUNISIA DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

Tunisia

Tunisia, in North Africa, is an exciting and underrated destination. Its stunning Mediterranean coastline offers sandy beaches, jasmine scents, and fresh seafood. Visitors can explore a thrilling mix of cultures and landscapes, from charming medinas and Roman ruins to golden dunes of the Sahara. Tunisia offers a diverse range of attractions and activities, from classic beach vacations to desert adventures and cultural immersions, promising to surprise and delight visitors of all ages and interests.

Geography

Tunisia"s geography is characterized by its diverse landscapes and natural features. The country boasts a long Mediterranean coastline with sandy beaches and fertile farmland. The north of Tunisia is home to the fertile Cap Bon peninsula, while the central region is a semi-arid coastal plain that includes the capital city of Tunis. In the south, the vast Sahara Desert dominates the landscape, with unique desert oases and the famous Chott el-Jerid salt lake. Overall, Tunisia"s geography offers a fascinating mix of environments and landscapes that are sure to captivate travelers.

Climate

Tunisia"s climate is also diverse due to its geographic location. Located in North Africa, Tunisia experiences a Mediterranean climate on its northern coast, with mild, rainy winters and hot, dry summers. Moving southward, the climate becomes increasingly arid, with very little rainfall and high temperatures year-round.

Coastal Region: The coastal region of Tunisia experiences a Mediterranean climate, with mild, wet winters and hot, dry summers. The region is home to popular tourist destinations such as Hammamet, Sousse, and Monastir.

Interior Region: The interior of Tunisia is characterized by its arid climate, with very little rainfall and high temperatures year-round. The region includes the Sahara Desert, which covers much of southern Tunisia.

Northern Mountains: The northern mountains of Tunisia experience a temperate climate, with cooler temperatures than the coastal region. The area is known for its lush vegetation and is popular for outdoor activities such as hiking and mountain biking.

Southern Mountains: The southern mountains of Tunisia have a semi-arid climate, with higher rainfall than the interior region. The area is home to the Atlas Mountains, which stretch across much of North Africa.

Coin

The Tunisian currency is the Tunisian Dinar (TND), which is divided into 1,000 millimes. Banknotes are available in denominations of 5, 10, 20, and 50 dinars, while coins come in denominations of 5, 10, 20, 50, 100, and 200 millimes. 

Voltage, Frequency And Plug/Outlet Type

In Tunisia, the standard voltage is 230V and the frequency is 50Hz. The plug and outlet type used in Tunisia is the Type C Europlug and Type E and F Schuko plugs, which have two round pins and sometimes a third round pin for grounding. 

Time Zone

Tunisia is in the time zone UTC+1, which is 1 hour ahead of Coordinated Universal Time (UTC). During daylight saving time, which is observed from the last Sunday in March to the last Sunday in October, the country is in the time zone UTC+2.

Language

The official language of Tunisia is Modern Standard Arabic, but Tunisian Arabic is widely spoken as the daily language.  French is commonly used in business and among educated Tunisians, and many people also speak English, particularly in tourist areas. Additionally, Berber languages such as Tamazight and Tachawit are spoken by some indigenous groups in Tunisia.

Economy

Tunisia"s economy is diverse, with a mix of agriculture, industry, and services. The country is known for its production of textiles, petroleum products, and phosphates. Tourism is also an important industry, with many visitors drawn to Tunisia"s historic sites, beaches, and desert landscapes. In recent years, the government has worked to attract foreign investment and modernize the economy. Tunisia"s main trading partners are the European Union, China, and the United States.

Travel tips and suggestions 

1. Best Time to Travel

Tunisia is a country with a Mediterranean climate, which means mild winters and hot summers. The best time to visit Tunisia is during the spring (March to May) and autumn (September to November) seasons when the weather is pleasant and comfortable.

During the spring season, the temperatures are warm but not too hot, making it perfect for outdoor activities and exploring the country"s historical sites. The countryside is also lush and green, making it a great time to visit the national parks and enjoy the natural beauty of Tunisia.

In the autumn season, the temperatures are cooler than in the summer but still warm enough to enjoy the beaches and other outdoor activities. It is also a good time to explore the country"s souks (markets) and historical landmarks, without the crowds that come in the summer.

The summer season (June to August) is peak tourist season in Tunisia, but the temperatures can get very hot, especially in the southern parts of the country. It is best to avoid outdoor activities during the middle of the day and seek shade or air-conditioned areas.

The winter season (December to February) is the low tourist season in Tunisia, but it can still be enjoyable for those who don"t mind cooler temperatures. The coastal regions are still relatively mild, but the interior regions can get quite cold.

In summary, the best time to travel to Tunisia is during the spring and autumn seasons when the weather is pleasant, and the crowds are thinner. However, if you don"t mind the heat, the summer season can also be enjoyable, while the winter season is ideal for budget travelers looking to avoid the crowds.

2. What to wear in Tunisia

Due to its varied geography and climate, Tunisia experiences different weather patterns throughout the year. It"s important to pack accordingly for the activities you plan to do and the regions you will visit.

In general, the temperature in Tunisia is mild, with hot summers and cool winters. If you plan to visit during the summer months, it"s important to pack lightweight and breathable clothing, such as cotton or linen, as well as a hat and sunglasses to protect from the sun. In the winter, temperatures can drop significantly, especially in the mountainous regions. It"s recommended to bring warm layers, such as sweaters, coats, and scarves.

If you plan to visit religious sites, it"s important to dress appropriately. Cover your shoulders and knees, and avoid wearing revealing clothing. In general, Tunisians dress conservatively, so it"s a good idea to pack modest clothing.

If you plan to do outdoor activities, such as hiking or exploring the Sahara Desert, it"s important to bring sturdy, comfortable shoes and appropriate clothing for the terrain, such as long pants and closed-toe shoes. It"s also important to bring sunscreen, a hat, and sunglasses to protect from the sun.

Overall, it"s best to pack for layers and be prepared for varying weather conditions depending on the regions you plan to visit.

3. What to do

Tunisia is a country with a rich history and culture, and there are many interesting things to see and do for visitors. Here are some of the top activities to consider when visiting Tunisia:

Explore the ancient ruins of Carthage: Carthage was once a powerful city-state and rival to Rome, and its ruins are some of the most impressive in the Mediterranean. Visitors can explore the remains of the city, including the Punic ports, the Antonine Baths, and the amphitheater.

Visit the Bardo Museum: This museum, located in the capital city of Tunis, is home to one of the most impressive collections of Roman mosaics in the world. Visitors can also see artifacts from Tunisia"s rich history, including ancient jewelry, pottery, and sculptures.

Relax on the beaches of Djerba: Djerba is a popular tourist destination known for its beautiful beaches, warm weather, and laid-back atmosphere. Visitors can swim in the clear waters of the Mediterranean, explore the island"s markets and villages, or take a camel ride along the beach.

Explore the medinas of Tunis and Sousse: The medinas, or old town areas, of Tunis and Sousse are both UNESCO World Heritage sites and are known for their narrow streets, colorful markets, and beautiful architecture. Visitors can wander through the winding alleys, shop for handicrafts and souvenirs, and visit historic sites like the Great Mosque of Sousse.

Take a desert tour: Tunisia"s southern desert is home to some of the most breathtaking landscapes in the country, including the Sahara Desert and the Chott el Djerid salt lake. Visitors can take a camel ride or a 4x4 tour through the desert, spend a night in a Bedouin camp, and see the stars in the clear desert sky.

Overall, Tunisia offers a wealth of cultural and natural attractions for visitors to enjoy, making it a great destination for anyone looking for an authentic North African experience.

4. Other facts and tips

• Visa requirements vary depending on your nationality. Tourist VISA is NOT REQUIRE for USA & CANADA passport holders. Check with your local Tunisian embassy or consulate to confirm the latest regulations.

• The official currency in Tunisia is the Tunisian Dinar (TND). It"s best to exchange money at authorized exchange offices or banks. Avoid exchanging money on the street. 

• Tipping is appreciated in the service industry. In restaurants, leaving 10-15% of the total bill is a good amount, and a small tip for taxi drivers is also customary.

• Keep your valuables close, be aware of your surroundings, and try to avoid walking alone at night.

• Tunisia is known for its beautiful beaches and warm weather, but it"s important to protect yourself from the sun. Wear sunscreen, a hat, and sunglasses, and stay hydrated.

• When visiting mosques or other religious sites, it"s important to dress modestly and remove your shoes before entering. It"s also important to be respectful of local customs and traditions.

• It"s recommended to drink bottled water in Tunisia, as tap water is not safe for drinking. Bottled water is inexpensive and widely available.

• Rules of the road may not always be followed. It"s important to drive defensively and be aware of other drivers.

• Smoking is banned in public places, including restaurants and bars, in Tunisia. 

Best things to do in Tunisia

1. Explore the ancient ruins of Carthage

Carthage was once a powerful city in ancient times and its ruins are a must-see attraction in Tunisia. Visitors can explore the ancient amphitheater, baths, and other fascinating ruins that offer a glimpse into the city"s rich history and culture.

2.Take a stroll in the Medina of Tunis

The Medina of Tunis is a UNESCO World Heritage Site and is a vibrant and colorful market that offers visitors a glimpse into the local culture and traditions. Visitors can explore the narrow streets, shop for souvenirs, and taste the local cuisine.

3.Relax on the beaches of Djerba

Djerba is a beautiful island located off the coast of Tunisia and is known for its stunning beaches. Visitors can relax on the white sandy beaches, swim in the clear blue waters, and enjoy a variety of water activities like snorkeling and diving.

4.Visit the Bardo Museum

The Bardo Museum is a must-visit attraction in Tunis and is home to one of the largest collections of Roman mosaics in the world. The museum also features artifacts from ancient civilizations like Carthage and is a fascinating place to learn about Tunisia"s rich history.

5.Take a camel ride in the Sahara Desert

The Sahara Desert is one of the most famous landmarks in Tunisia, and visitors can take a camel ride to explore the stunning landscapes of the desert. Visitors can also stay in a traditional desert camp, watch the sunset over the dunes, and experience the peacefulness of the desert.

6.Taste the local cuisine

Tunisian cuisine is a fusion of Mediterranean and Arabic influences and is known for its delicious flavors and spices. Visitors can try dishes like brik, a crispy pastry filled with egg and tuna, and couscous, a staple dish made with semolina grains, vegetables, and meat.

7.Explore the beautiful village of Sidi Bou Said

Sidi Bou Said is a picturesque village located near Tunis and is known for its blue and white buildings and stunning views of the Mediterranean Sea. Visitors can explore the narrow streets, shop for souvenirs, and enjoy the local cafes and restaurants that offer breathtaking views of the sea.

Main Attractions and Destinations 

1.Carthage

An ancient city founded by the Phoenicians and later conquered by the Romans. It is now a UNESCO World Heritage Site and visitors can explore the ruins of the city, including the Punic Port, the Antonine Baths, and the Carthage Museum.

2.Bardo Museum

Located in the capital city of Tunis, the Bardo Museum is one of the largest museums in North Africa and is known for its collection of Roman mosaics. The museum also features exhibits on Tunisian history and culture, including artifacts from the Carthaginian, Roman, and Islamic periods.

3.Sidi Bou Said

A picturesque village located on a hill overlooking the Mediterranean Sea, known for its white-washed buildings and blue doors and shutters. Visitors can wander the narrow streets, explore the art galleries and souvenir shops, and enjoy the stunning views of the sea.

4.El Jem Amphitheater

An impressive Roman amphitheater located in the town of El Jem, it is the third-largest amphitheater in the world and a UNESCO World Heritage Site. Visitors can explore the ruins of the amphitheater, which once held up to 35,000 spectators, and imagine the gladiatorial contests and other events that took place there.

5.Sahara Desert

Tunisia offers visitors the opportunity to experience the Sahara Desert, which covers much of the southern part of the country. Visitors can take a camel trek, spend a night in a traditional Bedouin camp, and explore the unique landscape of sand dunes and oases.

6.Djerba Island

An island located off the coast of Tunisia, known for its beautiful beaches, traditional villages, and ancient ruins. Visitors can explore the old town of Houmt Souk, visit the Ghriba Synagogue, and enjoy water sports and other activities on the beaches.

7.Medina of Tunis

 A UNESCO World Heritage Site, the Medina of Tunis is the old town of the capital city and is known for its traditional architecture and narrow alleyways. Visitors can explore the souks, mosques, and madrasas of the medina, and learn about the history and culture of Tunisia.

Traditional gastronomy of the region

Tunisia is a North African country with a rich and diverse culinary tradition. Its cuisine is a mix of Berber, Arab, and Mediterranean influences, resulting in a unique and flavorful gastronomy. Here are some traditional Tunisian dishes you should definitely try:

1.Couscous

This is probably the most famous Tunisian dish. It is made of semolina grains steamed over a stew of vegetables, meat, and chickpeas. The stew can be made with lamb, beef, or chicken, and is seasoned with spices like cumin, coriander, and turmeric. Couscous is usually served on Fridays, the holy day of the week in Islam.

2.Brik

This is a savory pastry that can be filled with a variety of ingredients, such as tuna, egg, potato, or cheese. The pastry is made of thin sheets of dough that are filled and then fried until crispy. Brik is usually served as an appetizer.

3.Lablabi

This is a hearty soup made of chickpeas, bread, and spices. The chickpeas are cooked with garlic, cumin, and harissa (a hot chili paste), and then served over pieces of stale bread. Lablabi is a popular breakfast dish in Tunisia.

4.Shakshuka

This is a dish of eggs poached in a tomato and pepper sauce. The sauce is spiced with cumin, paprika, and chili, and can be served with bread or couscous. Shakshuka is a popular brunch dish in Tunisia.

5.Mechouia

This is a salad made of grilled vegetables, such as bell peppers, tomatoes, and onions. The vegetables are chopped and mixed with olive oil, garlic, and harissa. Mechouia is usually served as a side dish or appetizer.

6.Merguez

This is a spicy sausage made of beef or lamb. The sausage is seasoned with cumin, coriander, and chili, and can be grilled, fried, or boiled. Merguez is a popular street food in Tunisia.

7.Makroud

This is a sweet pastry made of semolina dough filled with dates and fried until crispy. The pastry is then soaked in a honey syrup flavored with orange blossom water. Makroudh is usually served as a dessert or snack.

These are just a few examples of the many delicious dishes you can try in Tunisia. The country"s cuisine is rich and varied, and there is something for everyone to enjoy. So, if you are a foodie or just looking to try something new, Tunisia is definitely worth a visit.

Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment. 

Reservation 

Online Reservations 

Step 1. Visit UTOvacation website at www.utovacation.com, register login to your account.

Step 2. Choose your desired departure date and departure city.

Step 3. Enter the travellers’ information according to the passport. Please identify and provide the contact information for the main traveller. All communication from UTOvacation will be sent to the main traveller only.  

Step 4. Make your payment online： A Non-refundable, non-transferable payment is required to secure the space.  （The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.）

Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.

Final Payment  

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.  

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.

The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.

Offline Reservations 

Step 1. Complete the reservation. 

Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future. Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778  

Step 2. Finalize the booking. 

Make the deposit. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. 

Step 3. Booking is confirmed. 

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference.  

By booking your tour offline with UTOvacation.com, you acknowledge and agree to all terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit/payment at booking is non-refundable. 

Final Trip Confirmation

A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact traveller approximately one month before departure. 

Trip Cancellation and Eligible Refunds 

Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email  including your reservation number, full name and date of travel, cancellations will only be accepted in writing. 
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be available once travel has begun. 
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. 
All reservations, except where specified:

All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future company credit, or alternative arrangements as determined by management at that time. 
Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered.  Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. 
 
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. 
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.

All upgrade packages are non-refundable including gold/silver flight package, hotel, cruise cabin, meal package and etc.

Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.

Travel Visa  
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee..

A Word About Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team.  This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity. 

Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours. 

No Show 

Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable. 

Shopping During your Tour 

Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.

Price Adjustments 

After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)

Tour Adjustments 

UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. 
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federal authorities. 

Tour Credits

• Travel Credits are not reversible once used
• Travel Credits are not redeemable for cash
• Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
• Travel Credits may be used for more than one tour or destination
• Travel credits are applicable for booking any tour packages featured on the UTOvacation website, subject to prevailing prices and availability listed on the UTOvacation website.
• UTOvacation assumes no liability for price changes as they are contingent on supplier fluctuations.
• We strongly encourage customers to promptly select their desired products during promotions to secure and safeguard against potential future changes.

Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.

Travel Seat Arrangements 

Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. 
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details. 

Reservation Adjustments 

Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. 
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Optional Tours

There is a need to pay deposit for any of the optional programs and extensions. Please note there is a possibility that the seats are all gone once you wish to attend such activity onsite or price might change due to the inflation, so we ask you to sign up early. For any early bird or discounted rate for the side trips special promotion, a non-refundable deposit or full fare might be required as per the terms and conditions. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.  

Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.   

Baggage 

Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website. 
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Gratuities

Gratuities for tour director/local guide or driver are not included in the package price and if you are happy with their outstanding services, we recommend a tipping guideline: $15 per person per day for the guide and $ 5 per person per day for the driver. If you find the service is exceptional, feel free to tip additionally. Please keep in mind that the amount of appreciation is always at your discretion except for some itineraries and we thank you for your generosity and kindness. Should you wish to settle your tipping money before the trip by using credit card, you may do so in your account.

Tour Fare Includes 

Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• A Mandatory Service Charge & Tipping U$180/person is required.
• Single supplement fee of U$599
  
• Any items not listed in the itinerary
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

Vaccinations

- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination. 

- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).

- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.

- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.

Additional Notes

The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.   
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. 
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. 

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, If less than 10, there will be a FIT surcharge of up to 50% extra on top of the price per person. UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.

Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.

Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Remarks: 
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.

Special Notes for Middle Eastern packages：
Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition. 
1.It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
2.Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels, clubs and restaurants, never in public open areas.
3.Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
4.Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
5.Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
6.Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel. 
7.Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)