TRANSFER PACKAGE:

Land Transfer Package: U$198/person (Early Bird Price U$158/person)

Includes 6 land transfers between airport and hotel: 

☆ Lima airport to hotel transfer on Day 1

☆ Lima hotel to airport transfer on Day 2

☆ Cusco airport to hotel transfer on Day 2

☆ Cusco hotel to airport transfer on Day 7

☆ Lima airport to hotel transfer on Day 7

☆ Lima hotel to airport transfer on Day 8

FLIGHT CHOICE:

International Flight Upgrades: 

☆ Regular International Flight: You will take flights with moderate layover time: + U$0

☆ Express International Flight: You will take flights with limited layover time of less than 6 hours each way: U$399/person (Early bird price U$99/person)

☆ Swift International Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country): U$599/person (Early bird price U$159/person)

Intra-flight Roundtrip Lima & Cusco Upgrades: 

☆ Regular Intra-flight: You will take flights with moderate layover time: + U$0

☆ Swift Intra-flight: You will take a direct flight with no layover guaranteed: U$99/person (Early bird price U$39/person)

Business Class Upgrade: U$4000/person only between USA and South America International roundtrip

TRAIN UPGRADES:  

☆ Day 4 & 5 - Upgrade to 360° train: U$199/person (Early Bird Price U$159/person)

HOTEL UPGRADES: 

☆ Upgrade to Standard category hotel accommodations: U$499/person (Early Bird Price U$299/person)

☆ Upgrade to Superior category hotel accommodations: U$599/person (Early Bird Price U$399/person)

☆ Upgrade to Luxury category hotel accommodations: U$999/person (Early Bird Price U$499/person)

OPTIONAL PROGRAMS (Book Onsite):

☆ Day 1 - La Huaca Pucllana Dinner with roundtrip transfers from hotel: U$99/person (Early Bird Price U$89/person)

☆ Day 2 - City Tour in Cusco + surrounding Ruins (entrance fees included): U$159/person (Early Bird Price U$99/person)

☆ Day 3 - Full Day Rainbow mountain with lunch included: U$139/person (Early Bird Price U$99/person)

☆ Day 5 - Second visit to Machu Picchu (entrance fees included): U$199/person (Early Bird Price U$159/person)

☆ Day 6 - Maras & Moray tour in Cusco (entrance fees included): U$139/person (Early Bird Price U$99/person)

☆ Day 7 - City Tour in Lima Modern & Colonial (entrance fees included): U$99/person (Early Bird Price U$69/person)

POST TOUR EXTENSIONS:

1. Puno & Lake Titicaca Extension - 3 days / 2 nights (click here for more details)

Price: U$1799/person

(Early Bird Price: U$1599/person)

Single Supplement: U$1200  

Gratuity: U$60/person  

2. Arequipa & the Colca Canyon - 4 days / 3 nights (click here for more details)

Price: U$1899/person

(Early Bird Price: U$1699/person)

Single Supplement: U$1250  

Gratuity: U$80/person  

3. Tambopata Reserva Amazonica - 3 days / 2 nights (click here for more details)
Yellow fever vaccination is mandatory

Price: U$2199/person

(Early Bird Price: U$1899/person)

Single supplement: U$1300

Gratuity: U$60/person  

STAY LIKE A LOCAL EXTENSIONS:

1. Departure Flight Extension - arrive Lima 3 days before the tour start (Airport pickup not included)

Price: U$1199/person

Included: Air Ticket change fee & fare difference from the original itinerary        

2. Departure Flight Extension - arrive Lima 5 days before the tour start (Airport pickup not included)

Price: U$1399/person

Included: Air Ticket change fee & fare difference from the original itinerary

3. Return Flight Extension - leave Lima 3 days after the tour end (Airport drop off not included)

Price: U$1199/person

Included: Air Ticket change fee & fare difference from the original itinerary        

4. Return Flight Extension - leave Lima 5 days after the tour end (Airport drop off not included)

Price: U$1399/person

Included: Air Ticket change fee & fare difference from the original itinerary

HAND-PICKED HOTEL ACCOMMODATIONS:

Economy Category Hotels

Lima: El Tambo II or El Tambo 2 de Mayo or similar

Cusco: Muru Homely Hotel or San Francisco Cusco Plaza or similar

Aguas Calientes: Wiraqocha Inn Hotel or Ferre Boulevard Mapi or similar

Standard Category Hotels

Lima: Casa Andina SELECT or similar

Cusco: San Agustin Plaza or similar

Aguas Calientes: Casa Andina STANDARD Machu Picchu or similar

Superior Category Hotels

Lima: Jose Antonio Lima / Mercure Ariosto Lima or similar

Cusco: Xima Cusco / Union Hotel or similar 

Aguas Calientes:  or similar 

Luxury Category Hotels

Lima: Casa Andina Premium Miraflores / El Pardo Double Tree by Hilton Lima or similar

Cusco: Casa Andina Premium Cuzco / Aranwa Cusco Boutique or similar 

Aguas Calientes: Casa del Sol Boutique Hotel or similar 

INTERNATIONAL AIR: (UTOvacation reserves the right to confirm the airlines below)

☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air Canada ☆ LATAM Airline ☆ Copa Airline ☆ Aeromexico Airline ☆ JetBlue Airways ☆ Spirit Airline ☆ Sky Airline

**Please note the tour confirmation will be provided to you 1 month prior to the departure date which includes the hotel and the flight schedule details. 

Tourist VISA is NOT REQUIRED for USA & CANADA passport holders

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

Yellow fever vaccination is required for the Amazon extension.

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

It is recommended you consult your doctor regarding the possible effects of altitude sickness.

Peru 

Peru is a country with more than 10,000 years of history. It was the seat of the fabulous Inca Empire, but long before that, ancient civilizations bequeathed to the world superb samples of a glorious past like Caral; the royal tombs of Sipan, the most lavish burial of America; the enigmatic Nasca lines; or the portentous Kuelap fortress. 

An exquisite territory, with a cuisine positioned as one of the best in the world. A rainbow of sounds, flavors and colors that are manifested in more than 50 native languages still in use, thousands of dances and ancestral musical instruments that can be seen and heard in large festivals and processions. Peru is a country that encompasses infinite destinations and is home to millions of people who are waiting for it with open arms. 

GEOGRAPHY 

Peru is located in the western part of South America. It borders Ecuador and Colombia to the north, Brazil to the east, Bolivia to the southeast and Chile to the south. Its territory is made up of diverse landscapes: the valleys, altiplano and high peaks of the Andes Mountains spread out towards the desert coast in the west and the Amazon in the east. 

The extension of the Peruvian territory reaches 1,285,215 km². Peru is determined by the presence of the Andes Mountain Range, which crosses the territory from the South to the North, configuring three clearly differentiated areas: The Coast, the Highlands and the Jungle. 

CLIMATE 

Peru's climate is very varied due to its size and the difference in altitude between different parts of the country. In general, we can say that there are three types of climate, according to the area of the country: 

• Coast: Humid climate. Temperatures range from 12ºC to 30ºC in summer. The north coast is always sunny and has warm temperatures all year round. 
• Andes: Two seasons: dry season (April to October), with sunny days, cold nights and lack of rain; and rainy season (November to March), when there are frequent rains. Temperatures change a lot between day and night. 
• Jungle: Humidity all year round. The climate is divided into two areas: the forest (subtropical climate, with lots of rain between November and March and sunny days from April to October); and the lowland jungle (where the dry season extends from April to October and is ideal for tourism, with sunshine and very pleasant temperatures). 

COIN 

The official currency of Peru is the Nuevo Sol divided into 100 cents. It circulates in coins of 1, 5, 10, 20 and 50 cents, 1, 2 and 5 Nuevos Soles and in bills of 10, 20, 50, 100 and 200 Nuevos Soles. 

VOLTAGE, FREQUENCY AND PLUG/OUTLET TYPE IN PERU 

Electricity in Peru is 220 Volts. Standard outlets accept round prongs; some have dual-voltage outlets which take flat prongs. Even so, your adapter may need a built-in surge protector. 

TIME ZONE 

UTC-5. 

LANGUAGE 

The official language is Spanish. In some areas, Quechua, Aymara and the other indigenous languages are also predominant. Spanish is spoken by 80.3 per cent of the population, Quechua by 16.2 per cent, other indigenous languages by 3 per cent and foreign languages by 0.2 per cent of the population. 

ECONOMY 

Peru's mineral wealth is the country's most important resource and largest source of income. Gold, silver, iron, lead, coal and copper, among others, abound in the various regions. Peru also has oil resources. Agriculture also occupies a significant role in the country's economy and the production of corn, cereals, cotton, potatoes, rice and sugar cane are important, as well as coffee, onions, garlic and tropical fruits. Other important sectors for the country's economy are tourism, fishing and manufacturing. 

Travel tips and suggestions 

1. Best Time to Travel 

The best season to travel to Peru will depend on the activity you want to do. If your plan is to travel to Peruvian beaches, many of which are near valleys and deserts, the climate is generally quite good throughout the year without being too extreme for heat or cold, however, the ideal months to visit this destination are between December to March. 

On the other hand, if you want to visit the mountain area, in the famous Andes, the climate is very varied and is dominated by its different heights. In the months of June, July, August and September you can enjoy more days of sunshine in this area. 

In the Amazon area of Peru, you will find two outstanding seasons. The months of heavy rain between November to March, then the season of low rainfall from April to October, without leaving the high humidity that has the area throughout the year. 

2. What to wear 

The country has many places of tourist interest, so it will be like making several trips in one. Depending on your tastes and preferences you will pack different things, it all depends on the places you want to visit and the activities you want to do there. 

For example, in the Amazon it is hot and humid, while at the highest points of the Andes it is freezing cold. You will also need mountain equipment for your hiking routes, especially comfortable shoes. So, make a good planning considering the weather and the activities to be done. 

3. What to do 

The most visited places by tourists are: the city of Lima and its historical center; Cuzco which is characterized by its Inca and colonial architecture; the Sacred Valley of the Incas and Machu Picchu; Arequipa for its historical center; and finally Puno by Lake Titicaca. The main tourist circuit of the country is the southern circuit, which includes cities like; Ica, Nazca, Pisco, Paracas, Arequipa, Chivay, Puno, Cuzco, Ayacucho and Puerto Maldonado. All these places have architectural, cultural and natural attractions of great importance. 

4. Other facts and tips 

• Most establishments (such as restaurants, hotels, shops) accept credit cards. There are ATMs, although it is useful to arrive with US dollars. 
• Public transport has multiple options to reach the different places. It is adapted for everyone so it is a good alternative to get to know the different cities. 
• Traveling to Peru is totally safe. It is also important to take precautions. For example, try not to carry too many valuable things in sight, not to walk around places you don't know at night or ask at your accommodation if there are any unsafe areas in the city. 
• In some tourist places you can suffer from altitude sickness. In these cases, it is advisable to take precautions, observing your body and not making any unnecessary effort. If you experience any unusual symptoms, it is recommended that you consult a doctor. 

Best things to do in the area 

1. Visit The Uros Island 

The Uros Island is a group of artificial islands that are located in Lake Titicaca. These were created by the Uros, who were an ethnic group before the Incas, originally from Bolivia. To escape from the wars, they built these islands and took refuge in them. 

Nowadays, these lands are inhabited by families and each one owns its own plot of land. You can visit them by taking a tour and meet the families living there. These families currently live from handicrafts and tourism. 

2. Visit Moray Ruins 

They are an impressive archaeological complex located 74 kilometers from the city of Cusco and 3,500 meters above sea level. This area stands out for showing a series of unique circular platforms that look like amphitheaters. The ruins of Moray were built on retaining walls and it is believed that they were used by the Indians as an agricultural research center and for astronomical observation. 

3. Visit The Nazca Lines 

The Nazca Lines are geoglyphs (figures built on hillsides or plains) located in the Nazca Desert. They were created by an ancient culture. These designs stand out for the perfection with which they were made. They are wonderful to look at and impressive for their dimensions. These sculptures were declared a world heritage site. 

Main Atractions and Destinations 

1- Lima 

It is the capital and largest city of Peru. With a population of 9 million, Lima has become a bustling metropolis with a mix of colonial mansions and modern buildings, beautiful parks and bohemian bars. The historic centre of Lima was declared a UNESCO World Heritage Site in 1988 due to the large number of historic buildings dating from the Spanish colonial period. 

2- Cusco 

One of the most fascinating tourist places in Peru, home to invaluable historical and cultural treasures, ruins that still allow us to visualize the splendor of what was the capital of the Inca Empire, and magnificent civil and religious buildings that show the richness of its colonial era. 

Declared a World Heritage Site by UNESCO, it allows you to go back in time, walking through narrow streets that make their way among beautiful colonial buildings built on the base of ancient Inca palaces, or among small squares full of history surrounded by cafes, restaurants and bars. 

3- Sacred Valley of the Incas 

A magical area of ravines, archaeological sites and picturesque colonial villages, which follow one another, inhabited by indigenous communities, who have kept their traditions and customs alive over time. 

Its main enclaves correspond to the archaeological complex and town of Pisac, the town of Chinchero with its famous weavers and the archaeological zone of Ollantaytambo, the only 

Inca city that is practically intact, and whose constructions today are inhabited by their descendants. 

4- Machu Picchu 

An impressive Inca city built at an altitude of 2360 meters above sea level, a breathtaking landscape of walls, terraces and ramps that seem to be carved into the rock itself, immersed among majestic mountain peaks, cliffs and the greenery of the Amazon forest. 

It was declared a World Heritage Site by UNESCO and is one of the Seven Wonders of the Modern World. It is a place that allows to recreate through its temples, palaces and staircases, what once was the most splendid construction built by the Inca Empire. 

5- Arequipa 

Known as the White City, a city that enchants by its colonial appearance, with a display of white volcanic stone architecture and a beautiful historic center that was declared a World Heritage Site by UNESCO. 

6- Titicaca Lake 

It is located at 3,812 meters above sea level on the border of Peru and Bolivia and is the highest navigable lake in the world. 

The greatest attraction are its islands, home to various indigenous communities that keep their ancestral traditions alive. 

7- Máncora 

It is one of the best tourist places in Peru to rest. Among kilometers of white sand beaches and warm waters surrounded by lush vegetation there are exceptional waves for surfing and a privileged climate, with summer temperatures almost all year round. 

8- Iquitos 

It is the gateway to the extraordinary beauty of the Amazon rainforest, the largest tropical forest on the planet, declared in 2011 as one of the seven natural wonders of the world. From the city, most of the exploration routes that allow you to go deep into its virgin forests start, either by sailing on the mighty Amazon River or by hiking through its impressive reserves. 

Traditional gastronomy of the region 

Peruvian cuisine is considered one of the most important in the world. Its variety and influence of other cultures (Spanish, Italian, Chinese, Japanese, Arabic) make its meals really special. Lima, its capital, is considered as "The Gastronomical Capital of the Americas". The famous dishes and typical drinks that are distinguished in the country are: 

1- Ceviche: this dish consists of a combination of fresh fish and seafood marinated in lemon juice. 

2- Lomo saltado: The lomo saltado was born thanks to the fusion of Peruvian and Chinese cuisine and consists of fried pieces of meat with onion and tomato. 

3- Pachamanca: This is a typical Peruvian dish, made by cooking beef, pork, chicken and guinea pig, as well as other ingredients. Everything is cooked under the heat of the stones that are heated with the combustion of wood. 

4- Potato "a la huancaína": The dish consists of boiled potatoes covered with a cream of cheese, oil, salt, yellow pepper and milk so that it has consistency. 

5- Juane: It is a typical dish made with rice, chicken meat, olives, boiled egg, among other spices that are wrapped in a leaf and boiled for an hour and a half. 

6- Picarones: they are traditional sweets in Peruvian gastronomy and their presentation consists of rings made of wheat flour dough, pumpkin and sweet potato bathed with the sugar cane sweet called chancaca. 

7- Suspiro limeño: is a traditional dessert consisting of a sweet cream made from milk, sugar, egg yolk and vanilla essence, covered with meringue made from egg whites, port wine and sugar. 

8- Mazamorra morada: it is made with concentrated purple corn with cornstarch. The dessert is usually accompanied by rice pudding and called "classic" or "combined". This is a quite nutritious dessert since it contains a great amount of fiber in its nuts. 

9- Pisco Sur: It is the most important drink in Peru. It is a cocktail made with pisco (derived from grapes), lemon juice, sugar syrup, egg white and ice. 

10- Chicha Morada: It is a drink prepared with boiled purple corn. When the corn is cold, pineapple peel, cinnamon, a little lemon juice and sugar are added. 

Any of travel products or services that you purchase from UTOvacation contains a contractual agreement between you and UTOvacation and it represents that you have agreed to UTOvacation Terms and Conditions. Please make sure that you read carefully before making any payment. 
Reservation 
Online Reservations 
Step 1. Visit UTOvacation website: www.utovacation.com, login or Register your account. (Learn how to book online Click Here) 
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to their passport. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.  
Step 4. Make your payment online ：A Non-refundable, non-transferable payment is required to secure the space.  （The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.）
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment  
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.

* In addition, some products may require a second deposit before final payment. Please carefully review your product pages for reference. 

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.

The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.

Step 6. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure. 
By booking your tour online with UTOvacation.com you acknowledge and agree total three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit/payment at booking is non-refundable. 
Offline Reservations 
Step 1. Complete the reservation. 
Call 1-855-526-1286 to request Booking Form. Fill out all the information on the Booking Form with an authentic signature and date on the bottom of the second page. It is the passenger"s responsibility to ensure documentation accuracy and travel documents validity. You will be liable for the full loss caused by incorrect information. By the time you full-fill the booking form, you have agreed to receive correspondence from UTOvacation which might include newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Form together to [email protected]/416-251-7778  
Step 2. Finalize the booking. 
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred. * In addition, some products may require a second deposit before final payment. Please carefully review your product pages for your reference. 
Step 3. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger one month prior to departure.
Make the reservations. A Non-refundable, non-transferable payment is required to secure the space.. We accept cash, cheque, money order, debit card, credit card, email transfer, TD transfer. A full payment is required when booking if the package is a special on-sale product. 
By booking your tour offline with UTOvacation.com, you acknowledge and agree total three terms and conditions including the Internet Sales & Deposit Policy and the Sales and Cancellation Policy.  You also confirm and agree that you understand that the deposit/payment at booking is non-refundable. 
Travel Visa  
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 administration fee.

A Word About Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team.  This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
Please remember that these gratuities are appreciated as recognition for excellent service and we thank you for your encouragement and generocity. 

Infant/Baby
We don"t take any infants or babies under 2 years old for any of our tours. 
Trip Cancellation and Eligible Refunds 
Please ensure you have read the Trip Cancellation Policy in full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departure date. An alternative departure date will be offered for no extra charge should there be any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus. A full travel credit will be offered for future trip rebooking or rescheduling if there are extreme cases happening which are all beyond our control including but not limited to any global pandemics, regional epidemics, wars, or any other acts of god.
All passenger cancellation after booking will be consider non refundable, any cancellation or change requests must be confirmed in written form by email  including your reservation number, full name and date of travel, cancellations will only be accepted in writing. 
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be issued once travel has begun. 
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure. 
All reservations, except where specified:

All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers .i.e. Since air ticket, cruise ticket, transportation, accommodation, and meal shave to be arranged in advance during high season (i.e. Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveler violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable. By this signing the agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at that time. 
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have occurred after the date of booking. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered.  Refunds will not be granted for pre-existing situation sat the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger. 
 
Please note, any refundable amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered or any incurred fees already charged by suppliers and such final refundable amount will be returned in the form of the original payment to the payer. 
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.

Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.

No Show 
Should a passenger fail to participate in the scheduled daily activities or attend their scheduled tour for any reason, please note that all prepaid tour fares are non-refundable.
Shopping During your Tour 
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour. If you have any inquiries about the quality, price, after-sales service, etc., of the purchased goods, please contact the store directly.
Price Adjustments 
After the booking is confirmed, if the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or USA Canada"s goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.(except for acts of God, wars, national strikes, travel restrictions, significant inflations, global pandemic or anything beyond our control)
Tour Adjustments 
UTOvacation retains the right to adjust, modify or reschedule tours if deemed necessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if it feels it is in the best interest of its passengers especially in cases that involve the health and safety. This may include minor adjustments like the timing of a scheduled tour attraction visit to a complete date modification. 
UTOvacation will do its best to notify you of any such changes before your departure (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill its tour obligations. However, UTOvacation is not liable for scenarios which impact room availability, tour execution, separate fees or other elements of the tour that is enforced by third party entities such as local and federalauthorities. 
Tour Credits

• Travel Credits are not reversible once used
• Travel Credits are not redeemable for cash
• Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
• Travel Credits may be used for more than one tour or destination
• Travel credits are applicable for booking any tour packages featured on the UTOvacation website, subject to prevailing prices and availability listed on the UTOvacation website.
• UTOvacation assumes no liability for price changes as they are contingent on supplier fluctuations.
• We strongly encourage customers to promptly select their desired products during promotions to secure and safeguard against potential future changes.

Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.

Travel Seat Arrangements 
Seating/Cabin assignment: UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruise line group department or randomly selected by the computer system. Therefore, UTO vacation cannot help the customers to change, reserve, pre-assign seats/cabins. 
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details. 

Reservation Adjustments 
Changes to an existing reservation by the passenger for whatever the cause, will incur a $299 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable. 
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. See Airline Name Changes section for specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and is not covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insurance at the time of booking. UTOvacation does not directly offer Travel Insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.  

Flight upgrade
Our ticketing department will send you an email 30 days prior to your departure to confirm your flight details.

Departure City
When our tours have two free departure cities to choose from simultaneously, we will select one between the two, based on the flight schedules, availabilities, and your departure date. However, if you require to choose one from the two cities for departure, there will be an additional cost.

Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to govisit the airline company official website. 
Please note, some destinations baggage is not included in the fare. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Tour Fare Includes 
Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee.
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc...
• Optional Tours.
• There is a compulsory service fee of $210 per person. This includes tipping and fees associated with the local services team that includes the tour guides, drivers, hotel and restaurant staff. 
• Single supplement: $699
• Any Items not listed in the itinerary.
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

Vaccinations

- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination. 

- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).

- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.

- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.

Additional Notes 
The extra cost of schedule delay caused by Air Flight cancellation or change will be undertaken by passengers themselves. The missed itineraries will not be re-arranged. During the tour or cruise, it will be considered as surrendering application automatically if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups If a travel visa is denied for any reason either applied through UTOvacation Visa Service Center or applied on your own, the tour cancellation policy applies when cancellation of the tour is requested. UTOvacation holds no responsibilities for any denied Travel Visa application.   
If a child, 18 years old or younger, is travelling abroad with only one parent/guardian, children MUST carry a notarized consent letter signed by non-accompanying parent/guardian. If a child, 18 years old or younger is travelling alone, children MUST carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned. 
UTOvacation reserves the right to cancel any booking/accommodation/flight arrangement if the customer fails to pay the compulsory tipping for the entire trip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tour guides and bus drivers of the designated tours, to ensure our customers receive the best and high-quality service during the trip.) 
Cruise lines reserve the right to cancel, modify or substitute any scheduled port of calls and the schedule at any time and for any reason whatsoever without prior notice due to the navigation authority and water conditions. Any additional expenses caused by the trip interruption should be paid by the customers, which includes but not limited to meals, transportation, hotel accommodations, personal expense, and lost baggage. UTOvacation shall not be liable for any loss to guests. 
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable China discounted tours or any trip that includes China discounter tours.

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
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Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.

Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.

Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.


Dispute Penalty:
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)