(Please read it carefully, accept the terms and click the confirmation button at the bottom to continue.)
When you book with UTOvacation Inc., (hereafter "UTOvacation"), the following Terms and Conditions are part of your contract with UTOvacation.
By making a reservation through this website or by telephone, you expressly accept the following Terms and Conditions, without modification, and you are legally bound by them. Please read these Terms and Conditions carefully and if you do not accept all of them do not make a reservation through the website or by telephone.
1.0 Cancellation policy
All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.
All cancellation or change requests must be confirmed in writing via email or fax including your reservation number, full name, and date of travel.
Any cancellation of the issued flight tickets before departure (all the segments are unused) would incur a penalty of a minium of USD 350.00 per ticket or the surface price of the ticket subject to the rules and regulations of airline company. A adminitration fee also applies. No refund will be available once travel has begun.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
- Cancellation Fees, except where specified:
Number of Days Prior to Departure | Cancellation Penalty (Per Person) |
180 days or above |
Penalty (amount is subject to different itineraries) |
90 - 179 days |
Penalty (amount is subject to different itineraries) |
30 - 89 days |
Penalty (amount is subject to different itineraries)+ 30% of tour fare |
8 - 29 days |
Penalty (amount is subject to different itineraries) + 80% of tour fare |
0 - 7 days |
100% of the tour fare as the penalty |
No refund will be available on departure date and/or after the tour has commenced (Including denied and/or rejected by Immigration Department or Custom of destination or Cruise port terminal officer).
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations. A surcharge may apply should there be any additional fees occurred from services refused by the passengers. i.e. Since air ticket, cruise ticket, transportation, accommodation, and meals have to be arranged in advance during high season (i.e.Holidays, Special Events, and other important activities and conventions), no departure date changed is allowed. No refund will be available on departure date change and/or booking cancellation.
Any other charges, refunds or rebates caused by the acts of God, Force Majeure, natural disasters, fire, weather, governmental and local authority's order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation and therefore, you agree to hold UTOvacation harmless and non-liable for any refunds or compensation outside of the previously defined refund structure. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable.
No refunds will be offered for Travel notices except for complete travel bans (Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which have occurred after the date of booking. Should an outright travel ban be implemented by the departing or destination country/city, a full travel credit will be offered. Refunds will not be granted for pre-existing situations at the destination country at the time of the booking. Please note, should UTOvacation incur any unexpected costs from its suppliers, these costs would be subtracted from and balance/travel credit issued to the passenger
Please note, any refunded amount will not include fees associated with Travel Visa’s which have already been issued or any services that have already been delivered.
All reschedule tours are considered non-refundable; regular cancellation policy does not apply.
1.1 UTO Assurance
By purchasing UTOvacation's Travel Assurance program, passengers may rebook/reschedule their scheduled tour without penalty.
• UTOvacation's Travel Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation's Travel Assurance Program: reschedule/rebook up to 180 days before departure $ 99 - $ 399
• UTOvacation's Travel Assurance Program: reschedule/rebook up to 120 days before departure $ 199 - $ 499
• UTOvacation's Travel Assurance Program: reschedule/rebook up to 90 days before departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation's Travel Assurance program, you understand that this program is non-refundable and non-transferable.
Please note, when UTOvacation's Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation's Travel Assurance program and then to the remainder of the tour package.
1.2 UTO Worry-Free Plan (Reg $299-699pp):
Risk Free Deposit:
1. By making a deposit in a timely manner, you will secure a vacation spot and avoid any future package/service price increase. Within the first 15 days after you put down the deposit, you may cancel at any time without a question asked and receive a full refund in the form of your payment.
2. After 15 days of your deposit payment, you may still cancel your trip for any reason up to 180 days prior to your departure date and your deposit(non-refundable) will be converted to UTO future travel credit in full amount for 24 months. (If you cancel within 180 days before tour departure date, your deposit will be lost plus penalty as per terms and conditions)
Flexible Name/Tour Change:
1. No administration fee is charged for name change/tour change/minor correction up to 180 days prior to your departure date (except for any additional cost/surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line)
2. There is an administration fee of $100pp for any name change/tour change plus any additional cost/surcharge already occurred, if any, imposed by any third party. i.e., airline, cruise line, hotel, ground operator if you wish to make such change within 180 days before the tour starts.
Preferential Force Majeure Solution:
If there are any force majeure events happening beyond the control of UTOvacation (Global pandemics, natural disasters, acts of terrorism, wars, strikes or travel restrictions etc.), your payment less any expenses already occurred will be converted to UTO future travel credit for 24 months.
Extra Care:
1. If full payment is not received on the due date as per terms and conditions on our end, we will offer guests an extra 24 hours’ period before cancelling the reservation and imposing any penalties after the deadline time.
2. Supporting document for visa application is provided for free of charge.
Remarks:
1.UTO Worry-Free Plan is complimentary for new bookings only and cannot be combined with any other similar promotions. The existing reservations are not applicable for the plan.
2. Only itinerates with such are applicable for UTO Worry-Free Plan.
3. By purchasing UTO Worry-Free Plan, you understand that this program is non-refundable and non-transferable. Payments made by the customer will first be applied to UTO Worry-Free Plan and then to the remainder of the tour package.
1.3 Forfeiture
No refund or reimbursement will be available on any voluntary forfeiture of tours and/or accommodations and or cruise. A surcharge may apply should there be any additional fees occurred from any forfeiture decision made by a passenger. i.e. Since air tickets, transportation, accommodations, and meals must be arranged in advance during high season (i.e. Holidays, Special Events, and other important activities and conventions), no departure dates may be altered. No refund will be available on departure date changing and/or booking cancellation.
1.4 Forced Majeure
Any other charges or travel alterations caused by the acts of God, natural disasters, fire, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by accident is beyond the responsibility of UTOvacation. Furthermore, should the traveler violate any local/provincial or national laws during their travels, UTOvacation is not responsible.
2.0 Reservation changes
Changes to an existing reservation, whatever the cause, will incur a $100/USD or CAD per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers.
*Please note that name changes to airline reservations are subject to full cancellation and re-booking fees. Please refer to the airline name changes section for specific details. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation change policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
*Please note that name changes for the cruise package are allowed before final payment only. See cruise line website’s terms and conditions for specific name change regulations.
2.1 No Show
If for any reason, a passenger does not attend the scheduled daily activities during the tour, an additional supplement fee of 100/USD per person per day will be charged.(only applicable for China discount shopping tours)
3.0 Retail Experience
UTOvacation is not responsible for price, quality, and service of any goods purchased during the tour. Items purchased during any guided tour are provided by the local vendors and not affiliated with UTOvacation.
4.0 Surcharge
After the booking is confirmed, if the price increases following the application of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, raising taxes, royalties or reauthorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services.
5.0 Travel Agency Payment Policy
UTOvacation will do its best efforts to protect the privacy and confidentiality of all travel agents. For all travel agency bookings, UTOvacation will act as a third party and will not handle any payments directly with clients. Should a client of a Travel Agent have any payment related questions, they would need to contact their Travel Agent.
5.1 Travel Agent Commissions
UTOvacation will pay Travel Agents upon departure for all tours unless specified. Net rates may be applied for Travel Agent Bookings at time of booking, certain conditions applied.
5.2 Travel Agent Tour Adjustment/partially cancellation
For Travel Agent Bookings that incur an adjustment to the booking date, tour package or destination the commission payout to the Travel Agent may be impacted/recalled.
6.0 Payment Alert:
Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) The credits in the Affiliate Program cannot be combined with any other promotions or coupons and redeemed in the same booking.
3) Any promotional coupons cannot be applied to any of the extra items including but not limited to visa service fees, gratuities, sightseeing admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.
4) UTOvacation reserves the right to cancel or modify a tour any time prior to departure date if the group has less than ten passengers. An alternative departure date will be offered for no extra charge or full payment will be returned. If there are extreme cases happening which are all beyond our control including but not limited to any travel restrictions, lock-downs imposed by governments, health organizations, travel bureaus or any global pandemics, regional epidemics, wars and any other acts of god, a full travel credit will be offered for the terminated tours and such credit could be redeemed for future trip rebooking or rescheduling. UTOvcation reserves the right to charge any expenses already occurred should the above extreme situations arise and UTOvacation is not reliable for any extra cost or loss caused by those situations.
5) All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.